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  • Appeal of Test Conditions/Exam Administration

    CASLI will review appeals related to exam administration only. This includes any issues that arose due to CASLI testing policy or procedure violations, testing equipment malfunction, or environmental problems.

    All Appeals must be made within five (5) business days from when the exam was taken. Appeals made AFTER five (5) business days will not be considered.

    Exam appeals will not be considered on the basis of rater judgment (RID Motion 96.03 adopted by CASLI)  or exam results (CASLI 2020). 

    A candidate may NOT appeal their exam at any time AFTER receiving their exam results. Appeals are only considered on the basis of test site, administrative, technical issues or catastrophic events and must be made within five (5) business days after the administration of the exam.

  • Considerations of Appeals depend on the following:

    1. Misinformation regarding testing arrangements (e.g. exam candidate is given wrong location, time, etc.)
    2. Test administrator error (e.g. misinformation given to exam candidate, changing site information without informing exam candidate, unprofessional conduct, failure to follow guidelines in test administration manual, etc.)
    3. Equipment malfunction (e.g. technical issues. Internet outage, not having appropriate equipment, etc.)
    4. Environmental factors (e.g. unbearable temperature in the testing room; excessive, distracting loud noises, power outage, etc.)
    5. Unavoidable catastrophic events (e.g. death of an immediate family member; extreme illness or injury, accident or hospitalization, etc.)
    6. Natural disaster (e.g. earthquake, fire, snowstorm, etc. causing hazardous travel conditions)
  • Prior to beginning the exam, candidates are required to read and acknowledge the Candidate Agreement Form, which outlines the acceptance of the exam room and testing conditions. If the exam room and testing conditions are not satisfactory, or there are any significant changes during the administration of the exam, the exam candidate is responsible for notifying the test administrator IMMEDIATELY. Candidate shall not wait until after the exam has been completed to report the issues. 

    After the completion of the exam, candidates are asked to fill out a Candidate Feedback Form of their exam experience. This Candidate Feedback Form does NOT automatically constitute an appeal but may or may not serve as supporting documentation.

    If any technical or test site issues occur during the administration of an exam that may have had a detrimental impact on the candidate’s performance, appeal of the test conditions must be submitted within five (5) business days from the date when the exam was taken.

    For additional information, please refer to https://www.casli.org/after-the-exam/exam-appeals/ 

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  • CASLI will endeavor to review and respond to your appeal within 30 business days. If you do not receive a response within 30 business days, please follow up at manager@casli.org or testing@casli.org 

     

    Signing below with your signature and date acknowledges that you have read everything above and have provided all information factually and truthfully.  

     

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