🚨 Water & Sewer Adjustment Request

Effective September 1, 2025

Leak Protection Program Policy

The City of East Point is updating our Leak Adjustment Policy, effective September 1, 2025. Below you’ll find the qualifications, exclusions, and steps required to request a leak adjustment.

 

✅ General Qualifications

Customers are responsible for keeping plumbing systems in good working order.
Only one (1) leak adjustment per 12 months is allowed. Each adjustment may cover up to two (2) consecutive billing cycles.
To qualify, the leak must cause additional charges of at least two (2) times your 12-month average bill.
Requests must be submitted within 90 days of the billing date.
The leak must be repaired before adjustments are made, and proof of repair (invoice, receipt, or plumber’s bill) may be required.
New customers must establish three (3) months of average usage before becoming eligible for adjustments.
 

❌ Exclusions – Adjustments Will NOT Be Made For:

Residential customers without their own water meter
Vacant or abandoned properties without reasonable care
Leaks on irrigation systems, irrigation lines, fountains, or secondary water lines
Plumbing leaks in any structure other than the primary residence
Negligence (e.g., leaving water running)
Excess water charges not caused by a qualifying plumbing leak
Swimming pool filling or pool leaks
Lawn/garden watering
Master-metered multi-unit properties
 

💵 Adjustment Details

Customers with a qualifying leak will pay their average bill (calculated from the previous 12 months, excluding high leak months).
The City will reimburse qualifying adjustments up to the program protection limit.
 

🛠 ServLine Leak Protection Program

Customers may file a claim or opt out of the ServLine Leak Protection Program by calling (404) 806-7136.
Customers who opt out will be responsible for their full water bill with no adjustments.
Beginning September 1, 2025, the ServLine Leak Protection Program is the only way leak adjustments will be granted.
 

🚽 Sewer Leak Adjustment Policy

Leak Type
Sewer Credit
Residential / Commercial
100% of leak amount (up to 2 billing cycles)
Criteria to Receive Sewer Leak Credit:

Form submitted within 90 days of bill due date
Leak repairs completed and proof of repair attached
Copies of full bills submitted for review
Only one adjustment allowed per 12 months
Stormwater fees are not adjustable

📄 Leak Adjustment Request Form

To request an adjustment, please provide the following information:

FOR OFFICIAL USE ONLY