EOAC Client Satisfaction Survey

EOAC Client Satisfaction Survey

Thank you for taking the time to provide feedback on your experience with EOAC. Your input is invaluable in helping us improve our services and better meet your needs. All responses will remain confidential.
Name (NOT REQUIRED)
What county do you reside in:*

McLennanBosqueEllisFallsFreestoneHillJohnsonLimestoneNavarro
What program(s) or services did you receive from EOAC? (check all that apply):*

Comprehensive Energy Assistance Program (CEAP)CSBG EmpowerU (formerly known as Intensive Case Management)Community Services Block Grant (CSBG) Emergency ServicesWeatherization Assistance ProgramEarly Head Start/Head SartOther
How did you learn about EOAC?*

Social Media PostCommunity OutreachExisting Client211Texas Department of Housing and Community AffairsFamily or FriendOther
Service Experience
How would you rate your overall satisfaction with the services provided?*

Very SatisfiedSatisfiedNeither Satisfied or DissatisfiedDissatisfiedVery Dissatisfied
How would you rate the professionalism and courtesy of the staff?*

Very SatisfiedSatisfiedNeither Satisfied or DisatisfiedDissatisfiedVery Dissatisfied
Was the service or assistance you received helpful in addressing your needs?*

YesNo
If you answered no to the above question, please explain:
Did you experience any challenges or delays during the process?*

YesNo
If you answered yes above, please explain what happened.
Accessibility and Communication
How easy was it to access our services?*

Very easyEasySomewhat easyNeither easy nor difficultDifficultSomewhat difficultVery difficult
How satisfied are you with the communication from EOAC regarding your application or service status?*

Very SatisfiedSatisifiedNeither Satisfied or DissatisiedDissatisfiedVery Dissatisfied
Did you find the information provided by EOAC clear and understandable?*

YesNo
Feedback and Suggestions
What could we improve to better serve you and others?
Would you recommend EOAC to others?*

YesNo
Any additional comments?
Should be Empty:

EOAC Client Satisfaction Survey

Service Experience

Accessibility and Communication

Feedback and Suggestions