CANCELLATIONS/RESCHEDULING:
If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay $60 or 50% of the full session rate (whichever is greater) if I give less than 24 hours notice.
I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment without giving notice.
If within 24 hours of my session, I develop a contagious illness or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Salcedo Health right away, and if you are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Salcedo Health.
I understand that I am still responsible for my appointment until I hear back from Salcedo Health confirming they have received my email or phone call requesting cancellation/rescheduling.
REFUND POLICY:
I understand that all sales are final. This includes purchases for services that have been rendered or have yet to be rendered and retail items. I understand that any credits or exchanges are at the sole discretion of Salcedo Health.
ARRIVING ON TIME/SESSION LENGTH:
I understand I must arrive 10-15 minutes early for my appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of the session that I booked.
I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, requests, or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that adjustments can be made. I understand that my therapist wants my HONEST feedback - positive or negative - and doesn't take offense to it.
CARD ON FILE:
I understand that in order to book an appointment with Salcedo Health I must leave a credit card on file to hold my appointment. I understand that if I am uncomfortable leaving a credit card on file I may prepay for my service to hold my appointment.
I have read, understand, and agree to the above policies and information.