Warranty Claim Form v2

Warranty Claim Form
Please complete with as much detail as possible to assist us in resolving your request promptly.

We aim to review claims within 1-3 days of being submitted, In busy times, this time frame may vary. If you require urgent parts please contact sales to purchase.

Contact details

Tell us about yourself
Are you the

OwnerDealer / Repairer / OtherManufacturer
Repairer / Dealer / Other
Raised by*

First NameLast Name
Dealer / Repairer / Manufacture*
Business Name
Dealer / Repairer / Manufacture phone*
Dealer / Repairer / Manufacture email*
example@example.com
Primary contact

OwnerDealer / Repairer / Other
Owner
Owner*

First NameLast Name
Owner phone*
Owner email*
example@example.com

Vehicle and Trailer details

Tell us about your setup
Caravan / Trailer
Make*
Model*
Chassis number
Engraved / Stamped / Marked on chassis
VIN*
Vehicle identification number
ATM*
Total weight over the axle(s) in kilograms
BALL
Weight at tow ball in kilograms
Purchased*

DayMonthYear
Last serviced*

DayMonthYear
Approx Km's Travelled*
Kilometres travelled
Trailer registration number
Tow vehicle
Tow vehicle make
Tow vehicle model
GVM
Tow vehicle gross vehicle mass in kilograms
Vehicle registration number

Incident details

Tell us what happened?
Incident date*

DayMonthYear
When did the incident occur?
Issue / Repair details*
What is the fault / damage and what repair has taken place so far?
Attachments

Including photographs and other evidence can help speed up the claim
Cancelof
Parts required & quantity*
What replacement parts are required and how many?
Delivery address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Once submitted, you will receive a copy of your request via email.

The Cruisemaster Warranty Team will review in line with the Cruisemaster Warranty Policy.

**We aim to review claims as quickly as possible. The average turnaround normally is 1-3 business days from the claim being submitted. In Peak times, this time frame may vary.**

**If you require urgent parts, please contact Sales to purchase**

For more information on the Cruisemaster Warranty Policy, visit https://cruisemaster.com.au/warranty-policy/

The information you provide is voluntary however if you do not provide this information we may not be able to properly attend to your request. Your information will be used by Cruisemaster to process your request, be retained for reference for future enquiries and managed in accordance with our Privacy Policy. You may request access to your personal information by contacting us admin@cruisemaster.com.au.
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