Curbstand Claims
Language
  • English (US)
  • Español
  •  - -
  •  - -

  • CURBSTAND CLAIMS

    Please use this form to share details regarding your incident or claim at one of our managed locations or events. We’re sorry for any inconvenience this experience may have caused and appreciate the opportunity to review it. Our team will carefully assess your submission and work toward a fair and thoughtful resolution. Please expect a response via email within 48 hours.
    • Customer Submission 

    • THE FOLLOWING TERMS OUTLINE CONDITIONS THAT MAY RESULT IN CLAIM DENIAL

      Please read it carefully before continuing with this claim submission
    • Image field 60

    • Customer Information

      Please provide as much detail possible
    • Format: (000) 000-0000.
    • Are you a Heimat Guest or Member?
    • Are you a Maybourne Hotel Guest, Resident, or Visitor?

    • Incident Details

      Please note that submitting your claim prior to leaving the premises is an important requirement for us to properly review and verify the incident. Claims reported after departure are significantly more difficult to validate and may be subject to denial due to the inability to confirm when or how the damage occurred.
    • Was this claim reported prior to departing the location of the incident?*
    •  - -
    • Claim Type*

    • Vehicle Info

      If your vehicle was damaged, please provide all details below and include images so we can fast track a decision on your claim
    • Browse Files
      Drag and drop files here
      Choose a file
      Cancelof
    • ACCOUNT MANAGER SECTION 
    • Does this claim require a statement from the Account Manager?*

    • KEY CLAIM DETAILS

      Customer {customerName}
      Location  {locationName}
      Account Manager {locationId250}
      Claim Type {claimType}
      Valet Ticket Number {valetTicket}
      Form of Payment {formOf}
      Submission Date {submissionDate}
      Incident Date (per customer) {incidentDate}
      CLAIM FILED SAME DAY? {claimFiled}
      Incident Address {incidentAddress}
      Geolocation at time of Submission {typeA212}
      CLAIM FILED ON SITE? (per customer) {wasThis}
      CUSTOMER STATEMENT {customerStatement}

       

    • Account Manager required to complete the below questions and statement in order to complete the claim review process.

      Click SUBMIT after giving your recommendation below

    • Did the customer submit their claim form prior to leaving the location?*
    • Did the customer point out or report any damage before leaving the vehicle?*
    • Was the vehicle ever left unattended outside of standard valet procedures?*
    • Did you observe any incident, impact, or condition that could have caused damage while the vehicle was in your care?*
    • Did the customer accept his or her vehicle without complaint at the time of pickup?*
    • Did you mark any damage on the physical ticket or in CorePark at check-in?*
    • Account Manager Recommendation*
    • SHELBI SECTION: Final Determination & Liability 
    • Claim Decision
    • Does the customer vehicle need to be sent to a body shop?
    • Browse Files
      Drag and drop files here
      Choose a file
      Cancelof
    • Liability Determination
    • Were there any expenses associated with this claim?
    • Claim Expenses 
    • Browse Files
      Drag and drop files here
      Choose a file
      Cancelof
  •  
  • Should be Empty: