JOB DESCRIPTION
Job Title: Adult Carers Support Worker
Responsible to: Senior Adult Carers Support Worker
Hours: 15 hours per week
Salary: £25,538 pro rata (based on a 35 hour week)
Base: Wigtownshire - this post will have an office base in Stranraer with options to work remotely
Key Tasks:
· To provide sensitive, non-judgemental and confidential information, advice and support to Carers
· To provide extensive one to one support to Carers using telephone, face to face appointments and digital platforms
· To support the delivery of groups for Carers virtually or in person
· To assist Carers to develop an Adult Carers Support Plan using outcomes focussed good conversations
· To provide advocacy where appropriate or support the family and Carer to access independent advocacy.
· To establish and maintain links with relevant professionals in health, Social Work, education and the third sector; to maximise opportunities for joint working, sharing expertise, supporting Carers and general networking.
· To promote the importance of maintaining and improving Carers access to health and wellbeing opportunities.
· To keep up-to-date with changes in relevant policies, locally and nationally.
· To enable Carers to participate in local planning and decision making processes.
· To participate in promotional activities relating to the work of the organisation including giving presentations.
· To participate in fundraising opportunities and Carers activities, including Young Carers groups if required.
· To provide information to be circulated, contribute to newsletters, calendars of activities and website information.
· To use MS Office programmes, Outlook and input into the organisation’s CMR database for monitoring and reporting purposes.
· To attend regular staff supervision and Carers Centre staff meetings and training.
Any other duties deemed necessary by the Centre Manager and the Board of Trustees.
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PERSON SPECIFICATION - Adult Carers Support Worker
Essential
- Experience of working with Carers or providing support to people.
- Awareness of issues experienced by Carers
- Proven experience of multi-agency working.
- Computer literate – knowledge of computer applications and email packages
- A sound working knowledge of digital platforms, including social media
- Experience in video communication apps
- Friendly, approachable manner and good listening skills.
- Good interpersonal skills, ie proven experience of establishing strong working relationships with clients, colleagues and other professionals.
- Clear written and verbal communication skills with good focus attention to detail
- Proven ability to handle confidential and sensitive matters.
- Skills in monitoring, record keeping and report writing.
- Proven ability to work on own initiative; able to organise and prioritise workload
- Good level of education and commitment to ongoing training
- Proven ability to provide one to one support via different means
- A commitment to flexible working in line with business demand
- Commitment to professional conduct and boundaries.
- Current driving licence and use of own car
Desirable
- An understanding of the experiences of being a Carer.
- An understanding and knowledge of family support
- Proven commitment, and experience of, empowering people.
- Advocacy experience and / or training.
- Experience of using Charity Log
- Experience in developing a service.
- Experience in organising events.
- Counselling skills
- Awareness of benefit entitlements and completion of forms
- Good presentation skills
- Awareness of confidentiality and data protection