DUO Warranty Form

WARRANTY FORM

Submit your warranty registration or claim by providing the required details below.
1. Only one claim per submission will be processed.

2. Supporting photographs of the claim is mandatory for us to evaluate.

3. We are within our right to disapprove any claim request that is found incorrect or fraudulent.
CUSTOMER DETAILS
Full Name

First NameLast Name
Email Address
example@example.com
Phone Number

Area CodePhone Number
Address

Street Address

Street Address Line 2
CityCountyPost
PURCHASE INFORMATION
Date of Purchase

DayMonthYear
Date
DUO Dealer
DUO Model
Bike Frame Number
(located on the headstock)
Motor (Hub) Number
(located on the side or rear wheel hub)
Battery Number
(located on the top of the battery near the terminals)
Describe the issue or reason for warranty claim
Please ensure that you submit the following documentation with your claim.
- A photo of the invoice must be attached
- A photo of each side of the bike must be attached
- A photo or video of the problem with the bike, so we can assess what is wrong
Please note that if all sections are not filled in or completed then we will not move forward with the warranty claim.
Photo of Invoice

Cancelof
Photos of each side of the bike

(Only attach photos here)
Cancelof
Supporting Photos

(Maximum of 8 Photographs)
Cancelof
Supporting Video Showing Issue

(Only attach video here)
Cancelof
Signature
FOR OFFICE USE ONLY
This section is to be completed by DUO employees only
Work undertaken to solve warranty
Should be Empty:

WARRANTY FORM