We are committed to delivering excellent care to our patients. To maintain consistency, we have establisted a patient No-Show/Cancellation Policy that all patients are required to follow. When you schedule an appointment, that time is reserved specifically for you. If an appointment is missed or canceled on short notice, it prevents the clinic from accommodating another patient during that time.
To avoid incurring the cancellation/no-show fee, please contact our office at 856-492-1355 at least 24 hours prior to your scheduled appointment. This allows us to reschedule your appointment and make the time available for another patient. If you miss your appointment or cancel with less than 24 hours' notice, Elevate Health & Therapeutic Services reserves the right to charge a $60 cancellation/no-show fee per appointment. Please note, this fee is non-negotiable, the responsibility of the patient or responsible party, and is not billable to insurance.
Additionally, if a patient is more than ten (10) minutes late to their appointment, we reserve the right to cancel the appointment and apply the cancellation fee.
We understand that emergencies may occasionally arise, and we will address these situations with you as they occur. Thank you for working with us to ensure that we can provide the best possible care to all our patients.
Illness
If you or your child are sick and cannot come to the clinic, please inquire about our teletherapy appointment option. If teletherapy is not suitable, the appointment must be rescheduled within two weeks of the initial session to avoid the cancellation fee.
We appreciate your understanding and will be happy to reschedule your appointment. We recognize that sudden illnesses may occasionally occur and will address these situations with you as needed.
Inclement Weather
During inclement weather, our primary goal is to ensure the safety of our staff and patients. The clinic will decide whether to remain open or close based on weather conditions. If the office remains open, you may switch your scheduled appointment to a teletherapy visit if applicable. If teletherapy is not an option, the appointment must be attended or rescheduled within two weeks to avoid the cancellation fee. If the office determines that the weather poses a hazard to staff and patients, we will close the clinic and notify all patients.
Vacations
We recognize that patients may take breaks from services for vacations. If you and your family plan to be away, we kindly request advance notice to cancel scheduled appointments. Failure to provide such notice may result in a $60 charge per missed appointment.
We make every effort to accommodate rescheduled appointments with your current clinician(s). However, if they are unavailable, we will offer alternative availability with another qualified staff member for the appropriate service. Opting not to reschedule with another therapist(s) may result in being charged our cancellation fee.
Due to our increasing waitlist, we enforce a limit of three (3) missed appointments within a six-week period. It is essential that you or your child adhere to the treatment plan prescribed by your clinician. Failure to comply may lead to the cancellation of remaining appointments and consideration for a flexible scheduling arrangement for future sessions.