Community Health And Wellbeing Worker

Community Health And Wellbeing Worker

Skills Scan
Community Health and Wellbeing Workers are a rapidly expanding workforce supporting the increasing emphasis across government departments on improving the health of local people and communities by preventing poor health and tackling inequalities. Their work is informed by the wider social determinants of health, such as the social, cultural, political, economic, commercial and environmental factors that shape the conditions in which people are born, grow, live, work and age.
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Line Manager's Email*
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We need to ensure you require substantial learning and development to access a funded apprenticeship. You do not need to research topics to answer. This is about what you may already know or do, so we can get a baseline and create a personal learning programme. You may also wish to state areas you would like to develop further.

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Duty 1:

Use preventative approaches to promote the health and wellbeing of individuals, groups and communities, addressing the wider determinants of health and causes of ill-health.
Skills - To promote the health and wellbeing of individuals, groups, and communities, it is essential to recognise and help others recognise the controllable and uncontrollable factors impacting their health. Assisting them in identifying their needs, priorities, and strengths is crucial.

Additionally, aiding in the identification and addressing of barriers to better health is necessary. Collaboration with people and communities to locate and utilise local resources and assets further supports their health and wellbeing:
How do you assist individuals, groups and communities to recognise their needs?*

Yes/SomeNo
Please give examples.
How do you help communities to access local facilities?*

Yes/SomeNo
Please give examples.
Knowledge - To promote the health and wellbeing of individuals, groups, and communities, it is vital to understand the broader social determinants of health and their effects on physical, mental, and emotional wellbeing.

Recognising the causes and risk factors of ill-health, long-term conditions, disability, and premature death, and knowing the opportunities for prevention and management is essential. It is also important to be aware of the impact of various agencies on health and wellbeing, both positive and negative.

Additionally, understanding how psychological, behavioral, and cultural factors influence health and how health inequalities affect overall wellbeing is crucial:
Are you aware of social determinants and how these can impact on society?*

Yes/SomeNo
Please explain.
Can you describe how health inequalities can impact on society?*

Yes/SomeNo
Please describe with examples.
Any developmental areas?*

Duty 2:

help communities to build local resilience and identify strengths, capacity and resources that support their health and wellbeing.
Skills - To help communities build local resilience and identify strengths, capacities, and resources that support their health and wellbeing, it is important to empower individuals to continue making changes and solving problems independently.

Building partnerships with local people, groups, and organisations to find shared solutions to local needs is crucial. Supporting or supervising volunteers while respecting their role boundaries is essential.

Assessing the safety and sustainability of non-statutory community and voluntary groups and addressing any concerns is necessary. Recognising and leveraging successful collaborations between organisations can extend provision, while identifying and addressing competition or conflicts between services ensures the best use of local assets and serves the community's interests:
How do you build partnerships and connections with local people, groups and organisations to reach shared solutions to local needs or issues.?*

Yes/SomeNo
Please provide examples
How do you keep the most up-to-date evidence base informing the creation of inclusive community development approaches that improve the health and wellbeing of communities?*

Yes/SomeNo
Please provide examples.
Knowledge - To help communities build local resilience and identify strengths, capacity, and resources that support their health and wellbeing, it is crucial to use the most up-to-date evidence base for creating inclusive community development approaches. Building partnerships and connections with individuals, groups, and communities is essential.

Understanding national guidance on engaging and managing volunteers, while protecting their rights and welfare, is important. Recognising the suitability of non-statutory community and voluntary groups to support health and wellbeing needs, and following local protocols for service appraisal and risk assessment, is necessary.

Additionally, knowledge of the concepts and theories underpinning a strengths or asset-based approach is fundamental:
How do you recognise whether non-statutory community and voluntary groups and services are safe and sustainable to support people’s health and wellbeing needs and escalate any concerns?*

Yes/SomeNo
Please describe with examples
How do you keep up to date with changes in national guidance ensuring communities keep engaged?*

Yes/SomeNo
Please provide examples.
Any developmental areas?*

Duty 3:

provide informed advice about local services and projects that support health and wellbeing.
Skills - To provide informed advice about local services and projects that support health and wellbeing, it is essential to research a wide range of local and online interventions, projects, and services. Keeping information on these provisions up to date is crucial.

Additionally, identifying and addressing barriers that prevent individuals from accessing local services, including issues related to how services are promoted or communicated, is necessary for effective support:
Do you keep yourself up to date with service provision?*

Yes/SomeNo
Please provide examples.
Do you promote services you provide?*

Yes/SomeNo
Please provide examples.
Knowledge - To provide informed advice about local services and projects that support health and wellbeing, it is important to understand the local and national statutory organisations and agencies that deliver public services, including education, housing, welfare, justice, health, and care, as well as their funding mechanisms.

Knowledge of local and national voluntary and charity organisations and their roles in addressing various issues, such as managing debt, reporting crime, domestic abuse, accessing government services online, tackling social isolation, bereavement support, and promoting mental health and wellbeing, is crucial.

Additionally, the ability to map community services and resources using a strengths or asset-based approach, while identifying gaps in provision, is essential:
Are you familiar with national and local strategies for supporting health education / promotion?*

Yes/SomeNo
Please provide examples.
How do you recognise gaps in service provision?*

Yes/SomeNo
Please give examples.
Any developmental areas?*

Duty 4:

manage referrals from a range of agencies, professionals and through self-referral.
Skills - To manage referrals from various agencies, professionals, and self-referrals effectively, it is essential to receive and handle referrals while recognising when to make appropriate onward referrals, escalations, or signposting within the scope of practice.

Safely and securely managing personal data when completing, storing, or sharing records is crucial. Identifying when someone is in distress or crisis and ensuring they receive the right support at the point of need is important. Building relationships with local health and wellbeing service providers helps ensure appropriate referrals or signposting and a clear understanding of service offerings.

Additionally, managing a caseload and potential waiting lists while prioritising in line with service guidance and within the scope of practice is necessary:
Do you carry our referrals or signposting?*

Yes/SomeNo
Please provide examples.
How do you manage your caseload?*

Yes/SomeNo
Please provide examples.
Knowledge - To manage referrals from various agencies, professionals, and through self-referral, it is important to understand the local criteria for referrals, systems, and protocols for signposting within the scope of practice.

Knowledge of relevant legislation, local policies, and protocols regarding information governance, data security, data sharing, and record-keeping is crucial.

Recognising the nature and boundaries of the role when representing service users, including procedures for escalation or seeking advice for those at risk, and safeguarding protocols, is essential.

Additionally, effectively managing relationships with health and wellbeing service providers, and understanding the expectations of both the providers and the individuals being referred or signposted, are key skills:
Are you aware of relevant legislation around data sharing?*

Yes/SomeNo
Please explain.
How would you escalate any barriers to your role and supporting yourcommunity?*

Yes/SomeNo
Please provide examples.
Any developmental areas?*

Duty 5:

Apply behavioural science to help people find practical solutions for better health and wellbeing.
Skills - To apply behavioral science to help people find practical solutions for better health and wellbeing, it is important to assist individuals in identifying key issues impacting their health and wellbeing by actively listening to their stories without judgment.

Collaborating with individuals or groups to navigate health-related information enables informed decision-making about their health. Supporting those who want to make behavioral and lifestyle changes involves using behavior change tools and techniques to develop action plans or set goals.

Facilitating access to relevant services and addressing wider issues, such as social, financial, or environmental factors, optimises support.

Additionally, promoting self-care behaviors ensures sustainable health improvements beyond initial engagements with health and wellbeing services:
How do you assist individuals, groups and communities to recognise their needs?*

Yes/SomeNo
Please provide examples.
How do you build partnerships and connections with local people, groups and organisations to reach shared solutions to meet local needs or issues?*

Yes/SomeNo
Please provide examples.
Knowledge - To apply behavioral science effectively for better health and wellbeing, it is essential to build rapport with individuals and groups to understand their concerns and provide relevant information. Respecting an individual's priorities and their right to refuse advice is crucial.

Utilising behavior change principles and theories, along with evidence-based tools and techniques, such as those involving capability, motivation, opportunity, and action planning, supports effective interventions.

Understanding concepts related to engagement, empowerment, co-design, and person-centered approaches is important for addressing mental, emotional, and physical health. It is also vital to distinguish between enabling people to make their own changes and encouraging dependency:
Can you explain what health behaviour changes are?*

Yes/SomeNo
Please detail.
How do you keep yourself updated with developments in community health and wellbeing?*

Yes/SomeNo
Please detail how you do this.
Any developmental areas?*

Duty 6:

implement actions set out in strategies and policies that promote health and wellbeing at community level.
Skills - To implement actions outlined in strategies and policies that promote health and wellbeing at the community level, it is crucial to collaborate with people and communities to identify and access local resources and assets that support their health.

Delivering interventions tailored to the needs of local communities, including cultural and faith-based considerations, is essential. Supporting the community through the implementation of strategies and policies aimed at improving health outcomes and addressing health inequalities is key.

Facilitating access to and promoting services provided by both public and voluntary sector agencies, as well as digital or online services, is important. Applying the most recent evidence enhances the effectiveness of these strategies, policies, and interventions:
Do you apply any changes that occur into your service delivery?*

Yes/SomeNo
Please provide examples.
Do you support local communities to address health inequalities?*

Yes/SomeNo
Please provide examples.
Knowledge - To implement actions set out in strategies and policies that promote health and wellbeing at the community level, it is essential to utilise the most up-to-date evidence base to develop inclusive community approaches.

Understanding the characteristics of different types of communities, including cultural and faith-based factors, is crucial. Familiarity with national and local strategies and policies designed to improve health outcomes and address health inequalities is important.

Additionally, assessing local service demand based on health needs and knowing the range of public and voluntary sector services available is key. Recognising the role of the evidence base in shaping effective strategies and how cultural and faith-based differences impact the implementation of evidence-based interventions ensures the success of health promotion efforts:
Do you take into account the needs of the community you support including cultural and faith-based factors?*

Yes/SomeNo
Please explain with examples.
Do you understand how cultural and faith – based differences can impact on your interventions?*

Yes/SomeNo
Please provide some examples.
Any developmental areas?*

Duty 7:

communicate public health messages and information to promote health and wellbeing at an individual, group and community level.
Skills - To effectively communicate public health messages and information that promote health and wellbeing at individual, group, and community levels, it is crucial to convey complex messages in a way that is relevant and meaningful to diverse audiences.

This involves engaging with people from various backgrounds, including professionals from different sectors and individuals from different cultures. Ensuring that communications are consistent and helpful helps people better understand and access local services.

Additionally, facilitating communication and collaboration between individuals, communities, and service providers strengthens connections and networks, supporting easier access and improved provision of health services:
How do you communicate with others from different backgrounds?*

Yes/SomeNo
Please provide examples of how you do this.
How do you promote support networks?*

Yes/SomeNo
Please provide examples.
Knowledge - To effectively communicate public health messages and promote health and wellbeing at individual, group, and community levels, it is important to build rapport with people and groups to understand their health concerns and provide relevant information.

Familiarity with current health messages and their evidence-based rationale is crucial. Mastery of interpersonal communication components—such as non-verbal, para-verbal, and active listening skills—is essential.

Identifying and addressing barriers to communication, such as sensory disabilities, neurodiversity, low literacy, language, or cultural differences, helps improve understanding. Utilising various communication methods, including social media and digital technologies, ensures that health messages reach a wide audience effectively:
How do you develop a rapport with local communities?*

Yes/SomeNo
Please explain with examples.
Are you aware of potential communication barriers?*

Yes/SomeNo
Please give examples.
Any developmental areas?*

Duty 8:

manage data and information and contribute to the evaluation of projects and services.
Skills - To communicate public health messages effectively while managing data and contributing to the evaluation of projects and services, it is essential to handle personal data safely and securely, adhering to relevant legislation, local policies, and protocols on information governance and data security.

Utilising various types of data to identify priorities and measure health outcomes is crucial, as is using recognised tools to monitor changes in health and wellbeing at individual, group, or community levels. Seeking consent to record and use personal data, while clearly explaining data usage and storage practices, ensures transparency.

Additionally, contributing to service evaluation involves employing diverse data types and evaluation methods to assess the impact of health initiatives:
Do you ensure you are acting within the boundaries of your role?*

Yes/SomeNo
Please provide examples.
How do you contribute to service evaluation?*

Yes/SomeNo
Please provide examples.
Knowledge - To effectively communicate public health messages while managing data and contributing to the evaluation of projects and services, it is crucial to understand relevant legislation, local policies, and protocols related to information governance, data security, data sharing, and record-keeping.

Knowledge of various population-level public health data and information helps identify priorities and measure community health outcomes. Familiarity with tools and data used to assess changes in health and wellbeing at both individual and community levels is essential. Ensuring the secure recording and handling of personal data with appropriate consent is vital.

Additionally, using diverse types of data and evaluation methods to assess the impact and effectiveness of services and interventions is key to informed decision-making and continuous improvement:
What tools do you use to measure changes in people’s health?*

Yes/SomeNo
Please provide examples.
Why is it important to gain valid consent?*

Yes/SomeNo
Please explain and provide examples.
Any developmental areas?*

Duty 9:

Operate within legal and ethical frameworks that relate to the promotion and protection of the public’s health and wellbeing.
Skills - To communicate public health messages and operate within legal and ethical frameworks, it is essential to work in partnership with individuals and groups when implementing policies and protocols within their communities.

Recognising and escalating support needs that exceed the role's scope, especially for individuals at risk, is crucial for timely intervention. Representing the interests of people when engaging with service providers while managing expectations about service availability and access is important.

Additionally, identifying and applying relevant ethical frameworks and guidance ensures that practices align with legal and ethical standards in public and population health:
How do you work with people in your community to influence policies and procedures?*

Yes/SomeNo
Please provide examples.
What do you do if you feel someone is at risk within health promotion?*

Yes/SomeNo
Please provide examples.
Knowledge - To effectively communicate public health messages while operating within legal and ethical frameworks, it is important to understand the nature and boundaries of the role in representing the interests of service users, including procedures for escalation and seeking advice, particularly for those at risk and in safeguarding situations.

Familiarity with relevant legislation, such as Health Protection laws, and how it influences policies and protocols is crucial for promoting and protecting community health. Managing expectations regarding service scope, availability, and access is essential for transparent communication.

Additionally, awareness of the ethical implications of public health measures, including their impact on civil liberties, ensures that practices adhere to ethical guidance and respect individual rights:
Are you aware what legislation influences policies and protocols?*

Yes/SomeNo
Please describe.
How could public health practice impact on civil liberties?*

Yes/SomeNo
Please provide examples.
Any developmental areas?*

Duty 10:

take responsibility for personal and professional development in line with organisational protocol.
Skills - To take responsibility for personal and professional development in line with organisational protocols, it is important to maintain a record of training and development opportunities accessed and how they have informed practice.

Upholding high standards of professional and personal conduct, including a duty of care for the safety and welfare of oneself and others, is crucial. Additionally, engaging with performance appraisals and reflective practice in accordance with organisational procedures and management processes ensures continuous improvement and alignment with organisational expectations:
How do you record your professional / personal development?*

Yes/SomeNo
Please provide examples.
How do you prepare for appraisals?*

Yes/SomeNo
Please explain and provide examples.
Knowledge - To take responsibility for personal and professional development in line with organisational protocols, it is essential to stay updated with advancements in population and community health through ongoing professional development.

Training in policies and protocols is crucial for ensuring the safety of oneself and service users, especially when working unsupervised or in remote locations. Engaging in regular appraisals, training, and reviews, including effective methods for giving and receiving feedback, supports continuous improvement and adherence to organisational standards:
Why is it important to stay up to date with changes or developments in community health and wellbeing?*

Yes/SomeNo
Please provide examples.
How do policies and procedures ensure the safety of lone workers?*

Yes/SomeNo
Please explain and provide examples.
Any developmental areas?*

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