Facilities Services Operative

Facilities Services Operative

Skills Scan
This occupation is found in the facilities management (FM) industry both in the “supplier” side (i.e. those companies that supply FM services to their customers) and the “client” side (i.e. the recipients of those contracted FM services).

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments. This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.
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Your Email*
example@example.com
Line Manager's Email*
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We need to ensure you require substantial learning and development to access a funded apprenticeship. You do not need to research topics to answer. This is about what you may already know or do, so we can get a baseline and create a personal learning programme. You may also wish to state areas you would like to develop further.

Please rate each question with Yes/Some or No

Please note if you answer Yes or Some to any of the questions, a drop-down box will appear and you will need to write about what you already know and/or do. If you have any qualifications, competency evidence or certification appliable to the question, it is very important you attach these to the OneFile learning assessment record (LAR) that you have opened to access this skills scan. Please ensure you always maintain confidentiality and avoid putting any names of colleagues/patients.

Topic 5:

Gather FM-related information for continuous improvement purposes.
Skills - Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or inhouse systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms:
Are you able to operate a CAFM (or similar) system in the workplace?*

Yes/SomeNo
Please provide examples.
Are you able to interpret data from systems to help provide a report on the health of a service or supply?*

Yes/SomeNo
Please provide examples.
Knowledge - Types and sources of FM-related information (e.g. on health and safety, energy usage, efficiency of heating and lighting systems, security and access systems)
The uses of FM-related information (e.g. identifying recurrent problems, performance management, cost, efficiency, quality, continuous improvement etc)
The nature and benefits of improvements to an FM business (value to customers, sustainability, environmental, profitability, cost-savings, quality enhancements)
The features of the FM improvement cycle
How to use software such as Word, spreadsheets, email, internet. Communications systems and FM-specific software e.g. Building Management Systems (BMS), I.D card systems and facilities helpdesk and how they support the FM function:
Are you able to confidently describe the features of a CAFM and its impact on service delivery?*

Yes/SomeNo
Please provide examples
Are you familiar with the FM improvement cycle?*

Yes/SomeNo
Please provide examples.
Any developmental areas?*

Topic 6:

Maintain and further develop your own skills and knowledge and contribute to your development plan.
Skills - Complete and keep up-to-date personal development plans
Keep FM-related skills up to date
Keep FM-related knowledge up to date:
Are you currently working against an in-date PDP and logging your CPD journey to show progression?*

Yes/SomeNo
Please provide examples.
Are you currently or have recently completed workplace related studies?*

Yes/SomeNo
Please provide examples.
Knowledge - The purpose and features of personal performance measurement processes e.g. appraisals, one-to-ones
The requirements of a personal development plan
Training interventions available to support the development of FM competence and knowledge
Sources of information e.g. trade magazines, professional body
The features of effective reflective practice and the impact of personal behaviours:
Are you familiar with the appraisal process and it’s purpose?*

Yes/SomeNo
Please describe.
Are you aware of how to gain further professional training for Facilities and who are the UK’s the recognised body for work professionals?*

Yes/SomeNo
Please explain and provide examples.
Any developmental areas?*

Thank you for completing your skills scan

check the emails you have entered are correct before clicking on the submission button.

Your Email : {yourEmail}

Managers Email : {email8}

Reminder: your completed skills scan will be emailed to you immediately, please upload to the skills scan learning assessment record on OneFile, with any other evidence. This is very important as your allocated coach will review before the planning meeting.

Please inform your manager they will receive your skills scan.

At the planning meeting with your coach, your line manager will be asked to confirm it is correct and /or identify further areas of development.
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Facilities Services Operative

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