PMG FITTING ISSUES

PMG FITTING ISSUES

COMPLIMENTARY REFIT FORM
Our complimentary gifted pieces are final sale. Since these items are a gifted part of your order, they are not eligible for adjustments, remakes, or design changes.

We include them as a thank-you and as a bonus — and while we always hope you love them, we’re unable to remake complimentary items since production costs are still incurred on our end.

Please do not submit a fitting issue form for your free gift.
Name*

First NameLast Name
Email*
example@example.com
ORDER NUMBER*
Common Issues With Fitting (Please Select All That Apply)*

Doesn't cover teeth completelyDoesn't fit one or more teethToo TightToo LooseToo ShortToo LongOther
Can you explain in your own words what the issue may be?*
The adjustment instructions are on the little business card we included with your order. A lot of issues just need a tiny tweak that takes seconds. Can you double-check that you actually tried those adjustments? Have you tried those adjustments?*

YesNo
Please upload photos of the grill on your teeth. If it’s not on your teeth, we can’t see the problem. Some issues can be fixed in a matter of seconds!*

Cancelof
I understand that my PMG must go to the EASE Lab for protective layer removal before the refit process begins.*

Agree
I agree that the refit service is not expedited. I understand that my grill will go through multiple steps—including protective layer removal at the EASE Lab and then refitting with the jeweler—which may take time. I will not request expedited service or file a chargeback while this complimentary process is in progress.*

Agree
I confirm that I am returning all necessary items for the refit: My original PMG (grill) and a new dental impression. Failure to include all of the above may delay the refit process.*

Agree
Should be Empty: