Enovis Returns AU

Returns Policy

If you are returning a faulty, damaged, or incorrectly supplied item, please clearly describe the issue in the form field and upload photographs. If approved Enovis will cover the packaging and postage costs.

For a credit to be granted, goods must be returned:
- Within 30 days from date of invoice;
- In their original, unused and resealable condition;
- In the original packaging inside a shipping carton;
- With the Returns Authorisation (RA) issued by Enovis included with the goods;
- Without written markings, tape or tampering on the original packaging;
Note the following conditions for return:
- Photos of faulty and damaged goods are required before we can send you a postage or courier collection label.
- Enovis will not accept any responsibility for unsolicited returns. For Enovis to accept any returns, the goods must be unused and returned in their original condition and packaging.
- All goods must be returned at the purchasers’ expense with a Return Authorisation label.
- Enovis is NOT responsible for returned goods lost in transit. Please use a reliable service to return your products.
- We reserve the right to charge you for any part of the items not sent back with the product.
Please retain tracking information for all items sent back to Enovis.

We will issue a credit on your account once the goods have been assessed by our team in our warehouse.

Enovis is under no obligation to accept return of goods that are discontinued, were specially ordered in or were on promotional sale when purchased.
By submitting this form, you are confirming that you have read and understood the terms and conditions stated above.*

I have read and agree to the above terms and conditions
Please verify that you are human*

Your Enovis RA Request Authorisation
Please complete the below form to request a Returns Authorisation Document, prior to returning your goods.

Once your request has been reviewed and approved, the Return Authorisation and detailed return instructions will be emailed to you. A credit note will be processed only after goods are received and assessed.

Enovis is not responsible for processing any returns received without a Returns Authorisation.
*Note: If you have received the wrong product from your order, please do not complete this form. Contact our Customer Service team on either 1300667730 or CustomerService.AU@Enovis.com so we can fix it for you.

Please notify the Enovis Customer Service Team with Invoice details within 7 working days of receipt of any orders that have arrived damaged, incomplete, or incorrect. Any claims made after 7 days of receipt will not be accepted.
Customer Code*
Business Name*
Contact Name*

First NameLast Name
Contact Email*
example@example.com
Order / Invoice Number - A new form must be filled out for every invoice number*
Details of the products:*
Reason for Return*

Incorrect sizeFaulty ProductLate deliveryNo longer requiredIncorrect product orderedGoods damagedOther (Please specify)
Do you have another product to return?

YesNo
Details of the product #2:*
Reason for Return*

Incorrect sizeFaulty ProductLate deliveryNo longer requiredIncorrect product orderedGoods damagedOther (Please specify)
Do you have another product to return?

YesNo
Details of the product #3:*
Reason for Return*

Incorrect sizeFaulty ProductLate deliveryNo longer requiredIncorrect product orderedGoods damagedOther (Please specify)
Do you have another product to return?

YesNo
Details of the product #4:*
Reason for Return*

Incorrect sizeFaulty ProductLate deliveryNo longer requiredIncorrect product orderedGoods damagedOther (Please specify)
Do you have another product to return?

YesNo
Details of the product #5:*
Reason for Return*

Incorrect sizeFaulty ProductLate deliveryNo longer requiredIncorrect product orderedGoods damagedOther (Please specify)
Provide further details of the reason for return (damage, fault details etc)
For damaged goods or faulty products please upload any proof of damage. Please note: a return request for damaged goods or faulty products will not be accepted without photographic proof with the exception of fault types that cannot be seen through photo evidence.

Cancelof
For damaged goods or faulty products only: Do you require replacement item/s?

YesNo
For general returns, if you would like replacement item/s please place a new online order or email a new PO to our friendly Customer Service team at CustomerService.AU@Enovis.com
Should be Empty:

Your Enovis RA Request Authorisation