Emails and mobile phones
You need to be aware that:
- If your email address or mobile phone number changes or you cease to have access to your nominated email address or mobile phone, you should notify us immediately.
- We do not take any responsibility for the security or confidentiality of email or SMS communications sent to or through your nominated emails/mobile phone, nor for any delays in transmission due to network or other transmission errors. Neither can we guarantee that emails will be free of viruses.
- You should ensure the email accounts and mobile numbers you nominate are secure and can only be accessed by you. Also, we may not be able to provide advice to you while you are overseas.
- You may withdraw your consent at any time, but you must do so by writing to us, or the financial planning Licensee that you wish to withdraw your consent in providing authorisations via email and/or mobile phone.
By agreeing to use electronic means to receive documents, provide instructions and give agreement or acknowledgements please be aware that the following conditions apply:
- We may refuse to act on any instruction, and will inform you of any such refusal.
- We will endeavour to implement your instructions as soon as we receive them. However, please note that complex transactions may take longer to complete even if we arrange for your request to be implemented without delay.
- The authorities you provide to us in this document apply to any capacity in which you act. For example, if you are a director of a company or trustee of a trust, you provide these authorisations both in your personal capacity and in your capacity as a director or trustee.
Please note: There are some documents that can only be acted upon if physically signed in ink. These may include application forms, forms to confirm your identity, and other forms as required by third parties.