Service User Satisfaction Survey Analysis Form

The punctuality of our carers (by punctuality we mean that staff turn up within 30 minutes of the appointment time)

The reliability of our carers (by reliability we mean that staff turn up for the appointment)

Politeness of our carers

That our carers stay for the agreed length of time.

That our carers listen to how you want things done.

That changes you ask for are taken into consideration by your carers

That our carers treat you with dignity and respect.

That care is provided in the way that respects your cultural / religious beliefs

That our carers are dressed suitably for the job they have to do

That our carers always wear their identity badges

That our carers ask you if there is any thing required to do light domestic duties

That we have provided you with a service user guide and statement of purpose.

The helpfulness of our office staff

The ability to easily contact our staff.

The time in which we take to respond to your request.

The overall level of service that we provide