• Visbiome® - Satisfaction Program

    Refund Request Form - Money Back Guarantee
  • Where / How did you purchase Visbiome?*

  • Online Purchases - Directly from ExeGi @ Visbiome.com

  • Image field 69

  • STEP 1

    Fill out this form if you purchased directly from Visbiome.com
  • Visbiome Product Being Returned:*
  • Reasons For Return*
  • Format: (000) 000-0000.
  • Format: (000) 000-0000.

  • I, hereby affirm that I am the customer who originally purchased the product, and am seeking to return or get refunded, as identified by the information provided in this form and the Company’s policies. I affirm that all the details provided, including my personal information and purchase details, are truthful, complete, and accurate.

    I understand that any false statement, omission, or misrepresentation of facts may lead to legal consequences. I confirm that my return or refund request is genuine and not part of any fraudulent or deceptive act. I accept and agree to abide by the Company's product return and refund policies. I also understand that the company reserves the right to take any action deemed necessary if any of my affirmations are found to be false.

  • STEP 2

    Submit this fully completed form, and also complete the tasks listed below

  • In order to receive a refund, you must return this completed form along with:

    1) The original product package,
    2) The recyclable cooler,
    3) The receipt or packing slip, and
    4) Any unused product.

    The product does not need to be returned cold. Send a copy of this Refund Request Form, original product package, cooler, receipt or packing slip, and any unused product to:

    ExeGi Pharma, LLC – Satisfaction Program Refund Request
    77 Upper Rock Circle STE 102
    Rockville, Maryland 20850

  • Important Program Information

    Visbiome® Satisfaction Program

  • We stand behind our product, our science, and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!

    If you are not satisfied with a Visbiome® product that you purchased directly from our website (www.Visbiome.com), or through our call center (1-844-FIT-GUTS/348-4887) you may return the product within 60 days of purchase, for a refund of the purchase price you paid (after any discounts or coupons) not to exceed $69.95 per bottle of Visbiome GI Care (Capsules), $106.95 per box of Visbiome Advanced GI Care (Packets), $189.95 per box of Visbiome GI Care Extra Strength (Packets), or $74.95 per box of Visbiome GI Care Kids (Packets). Taxes, shipping and other incidental charges are not eligible for refund. Promotional or free products are not eligible for refund.

    We will refund only one carton (bottle, box, or bag) of Visbiome GI Care (Capsules), Visbiome Advanced GI Care (Packets), Visbiome GI Care Extra Strength (Packets), or Visbiome GI Care Kids (Packets) that you have purchased directly from our website (www.Visbiome.com), or directly through our call center (1-844-FIT-GUTS/348-4887). We will issue only one refund per person, and only one refund per mailing address.

    In order to receive a refund, you must return to us:
    1) The original product package,
    2) The Recyclable cooler,
    3) The receipt or packing slip, and
    4) Any unused product. The product does not need to be returned cold.

    To request a refund, please follow these steps:
    1) Complete and print the Refund Request Form found online at www.Visbiome.com, and

    2) Send the Refund Request Form, original product package, cooler, receipt or packing slip, and any unused product to:

    ExeGi Pharma, LLC – Satisfaction Program Refund Request
    77 Upper Rock Circle STE 102
    Rockville, Maryland 20850


    You are responsible for the cost of sending these items to us and we will not refund you that cost. Your refund request must be postmarked within 60 days from the date the product was purchased. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. We are not responsible for lost, late, or undelivered submissions.

    Please allow 6-8 weeks for processing. If you have any questions about the refund process, please contact us at 1-844-FIT-GUTS/(348-488) or info@visbiome.com.

    This is a limited guarantee. The terms and conditions of this limited guarantee must be satisfied to receive a refund. Requests for refunds that do not comply with the terms and conditions of this limited guarantee will not be honored. We may change or eliminate this guarantee at any time.

  • Reload

  • Retail Store / Pharmacy Purchases

  • STEP 1

  • Visbiome Product Being Returned:
  • Reason for Return
  • Purchased Date*
     - -
    2 digit month, 2 digit day, 4 digit year
  • Upload purchase receipt image here (only images are accepted)*
  • Format: (000) 000-0000.
  • Format: (000) 000-0000.

  • I, hereby affirm that I am the customer who originally purchased the product, and am seeking to return or get refunded, as identified by the information provided in this form and the Company’s policies. I affirm that all the details provided, including my personal information and purchase details, are truthful, complete, and accurate.

    I understand that any false statement, omission, or misrepresentation of facts may lead to legal consequences. I confirm that my return or refund request is genuine and not part of any fraudulent or deceptive act. I accept and agree to abide by the company's product return and refund policies. I also understand that the company reserves the right to take any action deemed necessary if any of my affirmations are found to be false.

  • STEP 2

  • In order to receive a refund, you must return to us:
    1) The original product package,
    2) The receipt, and
    3) Any unused product. 

    Submit copy of this Refund Request Form, original product packaging, copy of receipt, and any unused product to:

    ExeGi Pharma, LLC – Satisfaction Program Refund Request
    77 Upper Rock Circle STE 102
    Rockville, Maryland 20850

  • Important Program Information

    Visbiome® Satisfaction Program

  • We stand behind our product, our science, and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!

    If you are not satisfied with a Visbiome® product that you purchased from a retail pharmacy, you may return the product within 60 days of purchase, for a refund of the purchase price you paid (after any discounts or coupons) not to exceed $69.95 per bottle of Visbiome GI Care (Capsules), $106.95 per box of Visbiome Advanced GI Care (Packets), or $189.95 per box of Visbiome GI Care Extra Strength (Packets), or $74.95 per box of Visbiome GI Care Kids (Packets). Taxes, shipping and other incidental charges are not eligible for refund. Promotional or free products are not eligible for refund.

    We will refund only one carton (bottle, box, or bag) of Visbiome GI Care (Capsules), Visbiome Advanced GI Care (Packets), Visbiome GI Care Extra Strength (Packets), or Visbiome GI Care Kids (Packets) that you have purchased. We will issue only one refund per person, and only one refund per mailing address.

    In order to receive a refund, you must return to us:
    1) The original product package,
    2) The receipt, and
    3) Any unused product. 

    Submit the Refund Request Form, original product package, cooler, receipt or packing slip, and any unused product to:

    ExeGi Pharma, LLC – Satisfaction Program Refund Request
    77 Upper Rock Circle STE 102
    Rockville, Maryland 20850


    You are responsible for the cost of sending these items to us and we will not refund you that cost. Your refund request must be postmarked within 60 days from the date the product was purchased. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. We are not responsible for lost, late, or undelivered submissions.

    Please allow 6-8 weeks for processing. If you have any questions about the refund process, please contact us at 1-844-FIT-GUTS/(348-488) or info@visbiome.com.

    This is a limited guarantee. The terms and conditions of this limited guarantee must be satisfied to receive a refund. Requests for refunds that do not comply with the terms and conditions of this limited guarantee will not be honored. We may change or eliminate this guarantee at any time.

  • Other

  • Please give us a call at (1-844-FIT-GUTS/348-4887) to determine if your purchase is eligble for our Satisfaction Program / Money Back Guarantee.

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