Feedback and Complaints Form
This form is for sharing feedback, complaints, or improvement ideas about Extended Families' services.
Who can use this form? Participants, their representatives, service providers, and Extended Families staff and volunteers.
What is it for? You can use it to give feedback on services, processes, specific incidents, or decisions made by Extended Families.
Our Commitment
We are dedicated to safe, quality services. We welcome your feedback to help us keep improving.
How we handle feedback:
- All feedback is acknowledged and responded to.
- You will receive a response within 48 hours.
- Positive feedback will be celebrated with staff and programs.
- We investigate and resolve complaints promptly and fairly.
- Complaints are confidential and help us improve our services.
If you need help completing this form or require an interpreter or advocate, please contact:
Nicole Leathem
Chief Operations Officer
Phone: 0438 752 126
Email: nicole@extendedfamilies.org.au
Your feedback is important. Let’s work together to make things better!
For a full copy of our complaints policy, just ask.