End User Site Commissioning Questionnaire

End User Site Commissioning Questionnaire

Please use this form to provide all the necessary information about the CCTV site you are commissioning or updating. If you need a different form, please visit the Farsight Security Services forms page. www.farsight.co.uk/monitoring-forms

S1. New site details
Please select the option that best describes the site*

This is a brand new site for FarsightUpdating information to an existing Farsight-monitored site
Site Name*
Landline Number or Area Code*
Area code only for no fixed line
Address*

Street Address

Street Address Line 2

CityCounty

Postcode
Who is your maintainer / installer?*
What 3 word address (Optional)
What 3 words divided the world into 3-metre squares and gave each square a unique combination of three words. It’s the easiest way to find and share exact locations.

Find out more about how What 3 Words is helping emergency services HERE

S2. Customer details
Who is the primary customer to Farsight?*

The siteThe installer

S3. Site contacts and key holders
Section Help:

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Section help:

A site contact this person is not contacted in an emergency but might want to know what is going on with the site

A Keyholder we will contact this person in an emergency and they might need to attend the site to meet emergency services. They will require access to the site out of hours.

CCTV Web Portal Access the person will be given access to our web portal where they can view received alarms and look at live CCTV images.

Fault reports are created if we spot any problems with your CCTV equipment, they can be delivered to a site contact via SMS or Email.

Incident reports are created after an incident has taken place on your site, they can be delivered to a site contact via SMS or Email.

Verification Password this password is to verify the person we are speaking to is genuine, we ask for this password before discussing anything with them
Data Controller nominating a site contact as a data controller means we will only reveal specific data to this contact like keyholder details.

If you have any questions click HERE for help
How many site contacts do you want to add? Max 3 site contacts
Contact number 1
Name

First NameLast Name
Email
example@example.com
Receive by email
Phone Number
Please enter a valid phone number.
Receive by sms
Verification password
CCTV Portal Access
Is this person a data controller?
Is his person a key holder?
Contact number 2
Name

First NameLast Name
Email
example@example.com
Receive by email
Phone Number
Please enter a valid phone number.
Receive by sms
Verification password
CCTV Portal Access
Is this person a data controller?
Is his person a key holder?
Contact number 3
Name

First NameLast Name
Email
example@example.com
Receive by email
Phone Number
Please enter a valid phone number.
Receive by sms
Verification password
CCTV Portal Access
Is this person a data controller?
Is his person a key holder?
Keyholders (Max 3 Min 1)
Keyholder 1

First NameLast Name
Phone Number
Please enter a valid phone number.
Alt. Phone Number
Please enter a valid phone number.
Verification password
Notes
Keyholder 2 (optional)

First NameLast Name
Phone Number
Please enter a valid phone number.
Alt. Phone Number
Please enter a valid phone number.
Verification password
Notes
Keyholder 3 (optional)

First NameLast Name
Phone Number
Please enter a valid phone number.
Alt. Phone Number
Please enter a valid phone number.
Verification password
Notes
Additional information

S4. Monitoring details
What is your local police station?
Police telephone number.
Section Help: Example time table

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Please tell us your opening times *

	Mon	Tues	Wed	Thurs	Fri	Sat	Sun	Bank Holidays
Opening time
Closing time
Monitoring start
Monitoring end

Do you have any out of hours working?*
E.g. cleaners, gardeners, or other trades people that might visit the site in monitoring hours. After hours clubs or workshops.
Do you have any out of hours deliveries? *
E.g. routine stock delivers, or a milkman
Audio broadcast usage policy
You can pick how often we give an audio warning. When we need to or only when a criminal activity is taking place.
Site Password*
This is a generic site password that can be used by multiple people who might have privilege to access the site or control its arming and disarming. It should not be used by the Data Controller to gain access to sensitive site information.
Is this site being transferred from another station?*
Who is the other station?
Reason for leaving?
Anything else we should know about?
E.g. Please give us as much information as possible about the site. Is it close to a residential area? Are any cameras covering vulnerable area? Does the site hold high value stock anywhere? Have they recently been broken into? etc

S5. Monitoring service level agreement
Section Help:

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Section help:

Call the police: The police are called and informed of an intruder onsite. The keyholder is also informed.

Call the keyholder: We call the keyholders for the site in the order they are listed on this form. We will leave a voice mail if we do not speak to the person directly and only if the voice mail facility is offered to us.

Call the site: We will call the main site telephone number if there is no answer we will call a keyholder.

Call the maintainer: Your maintainer will be contacted out of hours. You must have an out of hours agreement with your maintainer.

Raise a fault: Faults are created in YourSight then emailed or sent via SMS to your nominated site contacts and your maintainer

Take no further action: No contact is made in any form, we keep a log of the event.

If you have any questions click HERE for help
How do you wish Farsight to react to your alarms?

Unless otherwise specified an audio announcement is always given when a person is seen.

Please specify what actions you would like Farsight to take in the following cases:
Person Seen (Threat perceived)*
Audio warnings are always attempted when a person is seen.
Person Seen (No threat perceived)*
Audio warnings are always attempted when a person is seen.
Connection loss to all cameras*
Connection loss to one camera*
Lighting failure*
Tamper alarm received*

S6. Declaration
The information requested on this form allows us to provide services in accordance with our agreed procedures & terms and conditions. (please refer to our Terms & Conditions and Quick Reference Guidelines for further information). We use the information to ensure that the nominated individuals receive the necessary information at the correct times.

Please complete the form in as much detail as possible and contact us if you require any further information.

Call or email us: 0845 37101 or central.station@farsight.co.uk

Declaration:

I certify that the information I am about to provide is true and complete to
the best of my knowledge. I am aware that if such information has been falsified this could lead to the security of my site being compromised.
Signature*

Clear
Print name*
Date*

DayMonthYear
Date
Position*
Email (Optional)
Add an email address to receive a copy of this form.
Registered Office: The Observatory, Leofric Square, Vicarage Farm Road, Peterborough, PE1 5TP

Tel: 08453 710 101 | www.farsight.co.uk

Have any questions or feedback click HERE for help.
Should be Empty:

	Mon	Tues	Wed	Thurs	Fri	Sat	Sun	Bank Holiday
Opening Time	9:00	9:00	9:00	9:00	9:00	Closed	Closed	Closed
Closing Time	17:00	17:00	17:00	17:00	17:00	Closed	Closed	Closed
Monitoring Start	17:00	17:00	17:00	17:00	17:00	24 hours	24 hours	24 hours
Monitoring Ends	9:00	9:00	9:00	9:00	9:00	"	"	"