Voice of the Customer Session for Flow Software

Today's date:

MonthDayYear
Date
Your name:

First NameLast Name
Your email:
Email of interviewer
Your company:
Your relationship with the end user:

System integratorSoftware resellerDistributorFlow Software

License Information

Access to their Flow Instance will be required for this portion.
How many Flow instances in total?
How many Measures do you have remaining?
How many Events do you have remaining?
What is your current level of Flow Support?*

Premium MaintenanceStandard MaintenanceLapsed but in process of renewingLapsed but not renewing
Who is the preferred contact within your organization for your Maintenance renewal?

First NameLast Name
Their email:
example@example.com
What version of Flow is currently installed?*
Please review the main features of the current release of Flow with the customer and ensure they are receiving the maximum value from Flow.
Is the customer running the current release?
If not, what is keeping them from moving to the current release?

0/0
How has your engagement with the System Integrator / Flow Distributor been for support?*
How has your engagement with Flow Software been for support? *
Are you likely to continue with your Maintenance contract?*
If not, what is the reason?

Roadmap and Feedback
Share Flow's product roadmap with the customer - available from the Flow Partner Marketing Material found at the bottom of the Flow Partner page.
How does Flow's Roadmap align with the needs of your organization?*

1

2

3

4

5

1 is Not at all, 5 is Extremely well
Please provide some examples and suggestions of additional features you would like to see Flow evaluate for release.
What is your overall satisfaction with Flow?*
Please rate other users' overall satisfaction with Flow*
How would you describe the benefits of Flow to others?*
If you could improve Flow in anyway, what would you add or change?*

Thank you very much for partnering with us. We are dedicated to making sure you have the best available tools for scaling your analytics and this session is extremely valuable to ensure that we are able to meet your needs for many years to come. Thank you.
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License Information