New Client Policy:
We ask that new clients arrive 15 minutes prior to their appointment to have a facial analysis and check which option looks better with their eye shape according to what they like. If you do not arrive 15 minutes before your service, the time will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you. Thank you :)
Booking Policy:
First visit:
1. Make sure to come WITHOUT makeup.
2. Do not have caffeine prior to your appointment, it will cause your eyes to quiver and twitch.
3. The Lash Application is approximately 1-2h long, depending on the specific look you desire.
4. You need to be able to lay down on your back for an extended period of time.
5. If you wear contact lenses bring your glasses. You will not be able to wear contacts during application.
6. Please, turn your cell phone off or on silent.
Refills: We strongly suggest pre-booking any fills after your service before leaving the studio to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown-out lashes.
Late Policy:
If you are running late to an appointment we ask that you call us to let us know, otherwise, we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late, we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. Please keep in mind we will always do our best to accommodate your session.