GoodTech Warranty Return Form

*** IMPORTANT ***

Physical and water damage are not covered by warranty. This includes broken screens and bent devices. Even if a fault occured prior to such damage, we can only assess that fault from what we have in front of us. If the phone is physically damaged when we receive it, this will invalidate the warranty.

If a third party has worked on your device without agreement from us this may also invalidate your warranty.

If a device returned for warranty is deemed not be covered then you may be charged a $20 shipping and handling fee.

30 day returns for change of mind may also incur a $20 shipping and handling fee (to be fair, we don't tend to charge for this :)).

***************

Please fill in the following form for shipping a device to us.

For warranty claims, we will always attempt to repair your device first. If we are unable to repair it, we will replace it. If we are unable to replace it, we will refund the purchase.

We will only refund or upgrade your device outside of the 30 day return period if we cannot repair or replace it.

Processing time for simple repairs, trade-ins and change of mind should take up to 2-3 business days from when we receive the device until having it shipped back to you or paid/refunded.

Complex repairs requiring work on the logic board may take a week to 10 days. This includes most 'No Service' and earpiece audio issues as well as a small number of power/battery issues.

Once you fill out the required fields and click on the Submit Button you will recieve an email with return instructions.

PLEASE TURN OFF FIND MY IPHONE BEFORE SENDING IN YOUR IPHONE

ALL DEVICES SHOULD BE SHIPPED SIGNATURE REQUIRED

Reason for Return*

Name*

FirstLast

Contact email*

Phone Number*

Area or Prefix

Return Address (if different from original shipped address)

Street Address

Street Address Line 2 / Suburb

City

Post Code

Phone Model

Model, Colour, GB, Grade (1, 2, 3, 4)

Date Purchased

Invoice Number, Sales Reference or Email used for purchase*

Passcode

If left blank, please ensure your phone is sent in without the passcode active

Describe your return or warranty issue in some detail. For hardware faults, please include specific example/s where problems have occurred*

30 day change of mind returns don't need a reason however we'd appreciate if you can explain why you're returning the device so we can improve our service. Thank you.

(Optional) Attach pictures

Upload a File