Response times may vary due staff availability, however we will make every effort to resolve your request in a timely manner with an inital response.
Please note that assistance requests are billable at a per hour fee of $150 + gst (billed pro rata). All work is undertaken during business hours (Mon - Thursday 8 - 4pm, Fri 8 - 2pm).
Due to the large number of websites we have under management, all requests (regardless of size) are considered billable.
We will advise you of estimated costs for requests we believe that will be over $75 before undertaking any work so you can make an informed decision.