RESPECT FOR STAFF: Our staff works diligently to provide you and your pet with the best care and service. While we understand that having a pet with a cancer diagnosis can be challenging, abusive or inappropriate behavior toward staff will not be tolerated. Any mistreatment of staff will result in the immediate dismissal from the clinic.
LATE ARRIVALS/NO SHOW: If you arrive late, we will do our best to accommodate you within your remaining appointment time. However, if the delay significantly impacts the other patient appointments, you may be asked to reschedule and pay the late/no-show fee. Appointment arrivals over 10 minutes past the scheduled start time may result in the no-show/late fee of $95.