Knit Shetland with Tanis Gray

Privacy Notice: We collect the information provided in this form, including any health or medical details, for the purpose of arranging your travel services, ensuring your safety, and meeting your specific requirements.
Special category data (such as medical information, dietary needs, or accessibility requirements) is processed strictly for the purpose of delivering your booking and fulfilling our duty of care obligations.
Your data will:
• Be accessed only by authorised personnel
• Be shared only where necessary with relevant suppliers (e.g. hotels, transport providers, tour managers)
• Be retained only for as long as required to deliver services and comply with legal obligations
• Be handled in accordance with our Privacy Notice: https://www.knittingtours.com/privacy/
You have the right to access, correct, restrict, or request deletion of your data at any time by contacting info@irishtourism.com.

We love capturing special moments from our tours to share with our knitting community. These photos and videos may be used on our website, social media channels, or in promotional materials. Don’t worry — it’s completely optional! You can let us know when booking or tell your guide if you'd prefer not to be included. We fully respect your privacy and will make sure you're not in any shared content if you opt out.

• Parties
  Agreement between you (a tour participant) as part of this private group tour, Irish Tourism Limited t/a KnittingTours.com herein referred to as ‘we’ and ‘us.’
• Tour Description
  This tour includes accommodation and services and those have been communicated to you in the form of your touring itinerary.
• Additional items which are not included include alcohol, menu supplements, room service, upgrades, gratuities, etc. are your direct responsibility in relation to cost and settlement.
• This tour does not include flights, travel to start point of tour, additional pre or post nights or transfers not outlined or agreed with us.
• Hotels, attractions and activities detailed in the itinerary may be altered subject to availability or a change in circumstances beyond our control.
• Price of Tour
  Currency – All prices are given in GBP.
• Prices are given on a per person sharing basis with a single supplement where applicable.
• All prices are inclusive of local government taxes. Pricing may be subject to change in line with any tax fluctuations imposed by the Office of the Revenue Commissioners in Ireland or HM Revenue and Customs in the UK.
• Payment Terms
  An initial deposit of 20% of the total tour price is required to secure your booking and this is due once we receive your booking form. Please refer to your quotation sent to you by your tour representative to confirm the amount.
• Final payment is due 60 days before the tour departure date. Failure to pay final balance by this date may result in the cancellation of your place.
• Acceptable payment methods are by Bank Transfer or Credit/Debit Card. All payments received by bank transfer must be for the full amount required with your sender’s banking fees payable by you.
• Cancellation Terms
  Cancellation of your booking must be in writing or by email to us.
• If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.
• Tours already booked cannot be cancelled and rebooked where special offers are made available.
• Cancellation Penalties:
• Cancellation 90 days or more prior to itinerary start date – Full deposit is forfeit.
  Cancellation 89 days to 31 days prior to itinerary start date – 50% of total paid is forfeit
  Cancellation 30 days or less prior to itinerary start date – 100% of total paid is forfeit
• Note: Day one of the tour is tour start date as per itinerary.  Cancellation charges will also apply to any extra services pre and post tour.
• Your Responsibilities
  It is your responsibility to check the accuracy of dates booked upon receipt of travel documents.
• It is your responsibility to ensure that we have correct email address details to ensure travel information is delivered on time. All documentation will be sent by email.
• It is your responsibility to make sure that you have adequate travel insurance in the event of trip cancellation, personal accident, medical expenses, emergency evacuation, loss of monies, etc. We would recommend ‘cancel for any reason’ insurance.
• It is your responsibility to ensure that you have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.
• It is your responsibility to ensure your flights arrive into the airport on or before the tour start date.
• You must advise us in writing of any special requests. The granting of requests is subject to availability and increased costs where applicable.
• You must provide us with emergency contact details and inform us of any allergies, dietary requirements, etc. prior to travel.
• When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of such actions.
• You are obliged to respect the right of residents living close to our hotels used by us during your tour, to live free from noise, vandalism or any other source of annoyance, especially at night time. Any tour participant who contravenes this policy may be reported to the local authorities.
• We would ask you come to our tour with a positive frame of mind, ready to enjoy your adventure with us. At all times you must show courtesy and respect to your driver/guide and more importantly the other tour participants. Failure to do so may result in you being asked to leave the tour at our representative’s discretion.
• Insurance
  We take no responsibility for any injuries or loss incurred by you. We strongly recommend that you take out adequate travel insurance for your vacation in the event of personal accident, medical expenses, emergency evacuation and loss of monies (Cancel for Any Reason Cover). We do not take any responsibility for failure to secure adequate coverage. We may be able to suggest an insurance provider to you, please ask for further information.
• Refunds
  Any refund request must be made in writing and approved by us. Any refund may only be made to the bank account or credit card of the payer. The onus is on the person being refunded to provide credit card or bank account details as required.
• Changes by Us
  We reserve the right to change our itineraries at any time and at our discretion. We will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable or greater monetary and experiential value.
• Once your booking has been confirmed we will make every effort to provide you with the booked arrangements but reserve the right to alter or cancel the whole or part of the tour in the event of events outside our control. Reasons for doing so may include, but shall not be limited to, unavoidable and extraordinary circumstances such as changes in schedules or mode of transport by ferry companies, airlines, bus or train operators, extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions, epidemic/pandemic or other health related crisis and similar. No refunds will be paid for cancellations due to unavoidable and extraordinary circumstances. If we have made changes to a tour as a result of unavoidable or extraordinary circumstances, we will allow participants to postpone to another tour, free of any additional administration or booking fees. You will have the option of rescheduling your tour or can use the payment as a credit against any tour in future years. Price differences for hotel accommodation or specialist services due to seasonal variances will be borne by you.
• We reserve the right to decrease or increase the price of our tours at any time.
• Travelling
  You must obey the laws of the country in which you are located whilst travelling on one of our tours. We would ask you to show respect for the many diverse customs that exist in the country you are travelling in. If you do not do so, your tour may be cancelled without any refund. We will decide on cancelling your tour or not and our decision will be final.
• While on tour, your appointed tour guide or our representative may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of our appointed representative. If there is no compliance, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
• It is your responsibility to ensure you meet your tour at arranged points and times as per your travel documents or your tour guide’s or our representative’s directions. Because of the nature of the service, we will not be liable for third party delays or cancellations. We will endeavour to ensure that departure and arrival times are met.
• Mobility and Health
• We want everyone to have the best possible experience on our tours, so it’s important to let you know about some of the physical requirements and limitations to help you assess whether this tour is a good fit for you. At this time, we are unable to accommodate wheelchairs or mobility scooters on our scheduled escorted tours as our coaches are not equipped with ramps, and many of the locations and workshops we visit may not be accessible to those with significant mobility issues.
• A reasonable walking pace is required to ensure the group can stay on schedule. Participants must be able to:(i) Board the coach and ferries unaided (via steps, gangways, or pontoons) (ii) Walk up to 1 mile unaided at a steady pace (iii) Navigate stairs (up to 25 steps) and uneven or rough terrain at some locations.
• Please also note that coaches cannot always park directly outside attractions or hotels, so some walking may be necessary. If you choose not to visit an attraction, you will need to make alternative arrangements during that time, as it is not possible to remain on the coach. While our drivers and guides are happy to assist the group as a whole, they are unable to provide individualized support for walking, boarding, or personal needs. If you require any specific assistance, we kindly ask that you share these details with us at the time of booking so we can assess whether reasonable accommodations can be made.
• For your safety and comfort, we recommend consulting with your physician to confirm your fitness for travel and participation in any planned activities. Every participant is responsible for assessing the suitability of the tour for their own unique needs, circumstances, and health conditions.
• Health & Safety
• To ensure the comfort and safety of all participants, we reserve the right to make decisions if a participant’s physical or mental condition significantly impacts the group or the tour schedule. In rare cases where a participant is deemed unfit to continue, our representative may require them to leave the tour at their own expense. While we never take this decision lightly, our priority is to maintain a safe and enjoyable experience for all.
• Special Diets/Allergies
• If you have specific dietary requirements, allergies (including food or textile sensitivities), or other needs, it’s very important to let us know in advance of your trip. This allows us to share the information with our suppliers and make arrangements where possible.
• While we will do our best to accommodate dietary requests, we cannot guarantee that all allergens will be excluded or that all preferences will be met. It’s always a good idea to double-check with staff on-site and confirm that dishes or items are suitable for you. If necessary, please don’t hesitate to ask for alternatives. Your safety is our priority, and we’ll do everything we can to assist within the limits of what’s feasible.
• How We Can Help
• We’re here to support you in planning your trip and answering any questions you may have about the physical requirements or accommodations. If you have any concerns or specific needs, please reach out to us before booking. Together, we’ll ensure that you have all the information you need to make the right decision for your situation.
• Luggage
  Where available, luggage porterage is included for one standard Arline sized checked-in piece of luggage per person. Please limit yourself to one large bag. Porterage starts from hotel reception. You are responsible for taking your luggage to your room where no porterage is available and always responsible for the transfer of your luggage from the coach to the hotel reception. Our drivers and guides cannot provide individualized help with luggage. We are not liable for loss of or damage to luggage, or any other article or purchase while traveling.
• Accommodation
  Accommodation is provided as either twin (two beds) or double (one king, queen or standard double bed) or single (one single, queen or standard double bed).  Single supplements may apply to sole occupancy of a room. We will request and confirm the room preference required on the booking.  However, we cannot be held responsible if the bedding arrangement requested and confirmed by us is not available on arrival at the accommodation. Bed size relates to standard bed sizes in Ireland and the UK. Unless otherwise specified in your itinerary, room type will be standard. All rooms will be en-suite with either a bath or shower or both unless otherwise specified.
• Transportation
  All vehicles conform to European standards. All are fitted with seat belts and most are air-conditioned. We ensure that you are provided with a coach that is suitable for the size of your group and that there is sufficient room for luggage. Some coaches may have Wi-Fi internet connection available but we cannot guarantee this. There may also be a charge for this facility. There is no guarantee of bathroom facilities on board and any coach with such a facility usually has restrictions for use. There will be suitable rest stops provided during your tour.
• Drivers are always available to offer advice and assistance to you and members of your group. They will want you to experience as much as is possible during your stay. Please note however, that the porterage service is for one main item of luggage to be ported from the hotel reception to your room. While in some instances the driver may help with luggage being unloaded from the coach and into reception, this is goodwill and entirely subject to time constraints and numbers and is not to be expected as part of the service.
• Drivers are restricted with the number of hours in a day they can drive and consecutive days they can drive. They also have a minimum number of hours’ rest required between driving stints. Your itinerary has taken this into account, including relief drivers where necessary. As a consequence, any permitted changes to previously agreed activities, hours of travel and locations may result in additional costs and a relief driver where necessary.
• What if I become unwell on my tour?
• In the unlikely event you become unwell during your tour, we are here to help you. Your first task is to notify your guide who may recommend you stay in your room if you believe you have something transmissible, including Covid. Masks are not required on our tours, but you are welcome to wear it should you wish. Your guide will arrange locally for a doctor if you require one or a hospital transfer if necessary. If the group are moving on and you need to recover, you can arrange with the hotel directly for additional nights or your guide will help you find alternative close by accommodation if this is not possible. You will be advised on transport and so on if the need arises. Any changes to the advertised tour will be payable by you, however we will provide all the necessary documentation for insurance claims. We can also assist in you re-joining your group once you are well.
• All our tours follow the protocols and guidelines of countries and we defer to the individual policies of our hotels where necessary. We respect our knitters’ right to privacy and other rights accordingly and will not notify or discuss any illness, ailments or injuries with any member of your group or our suppliers without your prior consent.
• Complaints
  Should you wish to make a formal complaint against us please inform us immediately. If the matter cannot be resolved during your trip after the representative’s best endeavours to do so, your complaint should be made in writing to us as soon as is reasonably possible after the holiday, but within 30 days thereof so that your complaint can be investigated. We will not consider any complaints after the 30-day period. You will be assured of respect and courtesy while your complaint is being dealt with.
• Weather Conditions
  Under no circumstances can we be held responsible for weather conditions. No tour place can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
• General
  The booking conditions detailed herein contain the entire contract between all parties stated. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by us.
• This contract and all matters arising out of it are governed by Irish law. Any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of the Republic of Ireland only. Changes to these Booking Conditions will only be valid if agreed by us in writing.