CELI is hiring for a Store Manager for our new Toronto store location.
Are you passionate about overall management and operations? Do you inspire and engage your team? Are you a leader who is results driven? Then you may have the ideal skills to be part of our CELI team!
Store Manager
Responsibilities
- Plan and manage payroll spend; create strategic schedules to support business plans, ensure integrity of time and attendance with store performance, volume, and productivity in mind.
- Lead by example, demonstrating integrity and consistency of CELI values at all times.
- Recruit, onboard, and develop store employees by providing regular feedback, coaching, and counseling.
- Support and coach team members in delivering the CELI sales and positive customer service experience. Identify and collaborate on new training initiatives.
- Meet individual sales goals and build and cultivate client relationships and ensure team sales goals are met.
- Demonstrate strong product knowledge and ensure team members are trained and prepared as product experts.
- Provide customized virtual and in-person styling services within the Cuyana customer segmentations
- Develop and implement visual merchandising directives and tests.
- Liaise with HQ partners to establish and drive marketing initiatives, technology updates, inventory reconciliations, etc.
- Monitor, track, and communicate trends and opportunities of key business metrics. Develop strategies and action plans to drive store improvement, productivity, and profitability.
- Support current and new retail locations, as needed (if applicable).
- Help teammates during peak season and may support on retail events.
*Responsibilities may change based on business needs.
What You’ll Need
- 2-3 years experience in a customer focused role
- 2-3 years in a supervisory role
- Jewellery experience is an asset
- Technology savvy
- Proven ability to successfully lead a product and customer centric sales environment
- Capable of handling difficult customer interactions and conversations
- Natural ability to develop relationships
- Leads by example
- Strong leadership, organization, written and verbal communication skills
- Flexible work schedule - weekends, evenings, events, holidays
- Able to stand for extended periods of time
Benefits & Perks
Who We Are
CELI was born out of the vision to create a refined, contemporary, and celebratory fine-jewelry brand with the belief every moment is worth celebrating. Our dedication to quality and commitment to our collective future drives us to support local charities, allowing us to foster entrepreneurship, inspire dreams and leave a positive legacy in the communities we serve.
A Connection to Our Values
At CELI, we empower individuals to express their unique style and journey with confidence and authenticity. Committed to inclusivity, innovation, and community, we create a welcoming space where customers feel valued and inspired to celebrate their milestones, big and small. Focusing on things that make a meaningful difference in our work: creating opportunities for our people, for our business.