KGNU Signal / Streaming Issues Form
Are you having a problem with KGNU's FM, AM signal or with listening to our online Stream? By providing the details below, you can help us to track down the root issue that needs to be addressed.
Name
*
First Name
Last Name
Phone
Email
*
Date & Time of the issue
*
-
Month
-
Day
Year
Date
Hour Minutes
AM
PM
AM/PM Option
FM/AM or Streaming?
*
Please Select
ON AIR (Terrestrial Signal Problem)
STREAMING (Online Streaming Problem)
Start by telling us whether you are listening on-air to a terrestrial signal (ie. 88.5 FM) or if you are listening to a stream online (via the KGNU APP or on your computer).
Nearest intersection where you were listening
If listening on FM / AM, more specifics about where the problem occurred.
Which On-Air Frequency?
*
88.5 FM
1390 AM
93.7 FM (Nederland)
98.7 FM (Fort Collins)
99.1 FM (Englewood)
What best describes the signal issue?
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I hear silence
I hear static
It sounds like interference from another station
The level of the audio is low
A program that was supposed to be on air was not playing at its scheduled time
The signal comes and goes or is dropping out with lots of intermittent interference
Please describe the issue
On what device were you experiencing the streaming issue?
*
Desktop or Laptop Computer
Mobile Phone
iPad or Tablet
Smart Speaker
Some other device
Operating System
MacOS
Windows
Linux
Chrome
Other
Browse
Firefox
Chrome
Safari
Microsoft Edge
Internet Explorer
Other
Mobile Device, Android or MacOs?
iOS (iPhone or iPad)
Android
Other
Which online platform were you using to stream?
*
The KGNU APP (iOS or Android)
The KGNU Mobile Player (Radio Rethink)
Tune In
Sonos
Other 3rd Party Streaming Platform
Which Online Stream are you having trouble with?
*
KGNU.ORG (main stream)
KGNU MUSIC (all music stream)
Not Sure
What best describes the issue?
*
I can't connect to the stream
The stream drops out and sounds glitchy or unstable.
The stream is silent
Please describe
Is this a recurring issue?
*
I have not had this issue before.
This issue has occurred very infrequently.
This issue has been happening more frequently in the last week.
This issue is a regularly recurring issue for me.
How often is this happening?
Other details that may help identify the problem, such as static, silence, periodic drops, other stations’ programming interfering with our signal, no connection, could not find the program I was looking for, etc.:
*
Submit
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