• Trade Service Level Agreement

    Trade Service Level Agreement

    Please provide all required details to register your business with INSURE REPAIR.
  • To become a contractor for INSURE REPAIR, you are required to meet the minimum standards set out by INSURE REPAIR. Failure to meet these standards will result in the subcontractor agreement to be declined. Only trades and suppliers on our panel can be allocated work from INSURE REPAIR.
  • Service Locations

    Please select locations your business will service
  • Banking Details:

  • Invoice payments

    All invoice payments will be paid into the above-nominated account. Please ensure all invoices are prepared in accordance with Clause 2.2 of the Terms and Conditions and are sent to accounts@insurerepair.com.au. Please refer to Clause 2 of the Terms and Conditions and follow the correct procedures in relation to payment claims. Failure to follow the correct invoicing procedures may result in slow payment or non-payment of your invoice. All invoices must have the purchase order number clearly displayed on the invoice with the monetary value not exceeding the purchase order.
  • License / Document details

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  • MAKE SAFE

    Please confirm if you will complete after hours and emergency make safe works. By confirming in the below section, you are expected to be available 24/7 for our make safe team. NOTE: Subcontractors who frequently carry out make safes will be prioritised in our allocation system.
  • Site Rules

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    The Subcontractor must comply and ensure their agents and/or employees comply with the following rules while working on any job site:

    Site Prerequisites
    1. All Contractors must be inducted prior to commencing work on the site.
    2. All Contractors must read and sign the site safety plan.
    3. Appropriate floor protection must be used, such as drop sheets to cover floors, furniture and other items during carrying out of the Works.

    Presentation & Behaviour
    4. Do not attend site without first contacting the owner or owner’s representative.
    5. The work site areas are to be kept clean, tidy and free from any trip hazards. Site is to be cleaned daily.
    6. All Contractors who are attending INSURE REPAIR sites are to be dressed neatly and project a professional image at all times.
    7. Contractors must remove shoes when entering Client’s property unless otherwise advised by the Client.
    8. Do not park on driveways, grass or paving unless required for delivery or unloading purposes. Cars must be parked on the street adjacent to the work site unless agreed otherwise with the customer.
    9. Music and/or Radio devices are to be kept to a respectable volume on site.
    10. Do not enter the adjoining properties unless prior permission is obtained.
    11. Contact the Client if you are running late or unable to attend the site.
    12. No smoking on Client’s property.
    13. There is to be NO discussions or recommendations held with the client, regarding repairs outside the scope of works.
    14. Subcontractors MUST not undertake Private Works without the written consent of INSURE REPAIR.
    15. Contractors must not consume and/or possess alcohol or drugs prior to or at the time of being on site.
    16. Contractors must not interact with any minor on the work site unless a parent of the minor is present.
    17. There is strictly no swearing, use of inappropriate language, or fighting on the work site. Failure to adhere to this rule may result in removal of the person from the work site.
    18. Any obvious defect or potential variations are to be communicated immediately to the site supervisor.

    Occupational Health and Safety (OH&S)
    19. Contractors are to carry their own First Aid Kits when working on site.
    20. Any materials left onsite must be bunted off before leaving site.
    21. Contractors are to read, sign, and follow the site-specific Safe Work Method Statement (“SWMS”) at all times where it is provided.
    22. Contractors are to provide their own trade-specific SWMS when high-risk works are involved. These are always to be onsite.
    23. All electrical equipment on site must have a current test and tag.
    24. All tools and site materials are locked away to prevent theft. INSURE REPAIR takes no responsibility for theft loss.
    25. All building rubbish, excess materials, food scraps, and demolition materials must be removed from the site.
    26. Any incident and/or hazard on the work site must be reported immediately to the site supervisor regardless of the severity.
    27. No pets are allowed on the work site.

  • Signed and Acknowledged by Trade Contractor

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  • INSURE REPAIR Terms & Conditions

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    COMMENCEMENT OF THIS AGREEMENT AND TERM
    1.1. Upon signing this Agreement, the Subcontractor agrees to be bound by these Terms and Conditions (and any amendment) for each Purchase Order accepted by the Subcontractor.
    1.2. The Subcontractor must carry out the Works upon the acceptance of each Purchase Order.

    PAYMENT
    2.1. The Subcontract Sum is calculated on the basis of the rates in the Purchase Order. The Subcontractor acknowledges and agrees that the Subcontract Sum in respect of all Works (other than Make Safe Works) is fixed and inclusive of all labor, materials be provided by and other expenses to be incurred by the Subcontractor in performing the Works, and the Subcontractor is not entitled to any other fees or payment associated with performing the Works under this Agreement unless otherwise agreed in writing between INSURE REPAIR and the Subcontractor.

    2.2. The Contractor must submit payment claims (or in a schedule of progress payment agreed with INSURE REPAIR) by providing a tax invoice (complying with the GST Act), containing the following information:
    – Purchase Order number;
    – Site Address;
    – Subcontractor information including ABN number;
    – Details of the amount of any GST paid or payable by the Subcontractor;
    – A description of the Works completed for the relevant claim period; and calculation of the amount claimed, by reference to the rates in Purchase Order, with materials and labor breakdown.
    2.3. INSURE REPAIR will only pay the amount claimed in the payment claim (or the amount it proposes to pay if the amount in the payment claim is disputed by INSURE REPAIR) if:
    2.3.1. The Subcontractor submits a valid payment claim in accordance with Clause 2.2; and
    2.3.2. In respect of a final payment claim, INSURE REPAIR deems acceptable the Works carried out by the Subcontractor in accordance with this Agreement and upon receipt of an executed Certificate of Satisfaction (or any document evidencing the same to the satisfaction of INSURE REPAIR) and the other documents as below;
    – Photographic evidence showing the repairs prior to and after completion of the Works;
    – All compliance certificates required by law;
    – All documents and other information relevant to the use, operation, and maintenance of the Works (including but not limited to instruction manuals and manufacturer’s warranties and guarantees); and
    – A copy of the Certificate of Satisfaction signed by the Client.
    2.4. Should INSURE REPAIR dispute the amount of the payment claim it will provide to the Subcontractor a Payment Schedule outlining any and all of the reasons for withholding payment, within fifteen (15) business days of receipt of a valid payment claim from the Subcontractor. Any payment other than a final payment is on account only.
    2.5. Payment in accordance with Clause 2.3.2 will be made to the Subcontractor within 21 Days of receipt of a valid payment claim in accordance with Clause 2.2.
    2.6. INSURE REPAIR may deduct, withhold, or set off from moneys due to the Subcontractor any money due from the Subcontractor to INSURE REPAIR.
    2.7. Except where prohibited by law, any claim whatsoever which the Subcontractor could have made against INSURE REPAIR, will be barred unless the Subcontractor has issued a Notice of Dispute within 28 days after the first day upon which the Subcontractor could reasonably have been aware of the dispute or difference.
    2.8. All rates in Purchase Order are exclusive of GST. Aside from GST, the Subcontractor acknowledges that these rates are inclusive of any tax, impost, levy, contribution (including superannuation contribution) or other amount which may be payable in relation to the provision of the Works. The Subcontractor will be responsible for the payment of any such amounts and will indemnify INSURE REPAIR for the same and any costs, charges, expenses, fines, and penalties which may be incurred for any failure by the Subcontractor to pay the same, or remit GST to the Australian Taxation Office.
    3. DEFECTS
    3.1. The Subcontractor must, at its own cost, rectify any Defect by re performing the Works (or part thereof) or correcting the Defect promptly and prior to the expiration of the defects liability period, which commences on the Date of Completion and lasts for a period of one (1) year.
    3.2. The Subcontractor must carry out any rectification work at the times and in a manner causing as little inconvenience to the Client.
    3.3. INSURE REPAIR may issue a Defective Works Order to the Subcontractor to rectify the Defect. Upon receiving a Defective Works Order from INSURE REPAIR, the Subcontractor must immediately (but not later than three (3) Business Days from receipt of the Defective Works Order), at its own cost, reperform, rectify, or replace to INSURE REPAIR satisfaction, any Defect in the Works and shall comply with all directions of INSURE REPAIR relating to this.
    3.4. If the Subcontractor fails to comply with its obligations under Clause 3 INSURE REPAIR may arrange for another subcontractor to rectify the Defect listed in a Defective Works Order. Any resulting cost incurred by INSURE REPAIR in having the works listed in a Defective Works Order rectified will be a debt due and payable by the Subcontractor to INSURE REPAIR.
    3.5. If the Client or INSURE REPAIR reasonably refuses to have the Subcontractor carry out the rectification work or is of the reasonable opinion that the Subcontractor is not suitably qualified to rectify the Defect (including because it has breached a term of this Agreement), INSURE REPAIR may arrange for another subcontractor to rectify the Defect. Any resulting cost incurred by INSURE REPAIR in having the Defect rectified will be a debt due and payable by the Subcontractor to INSURE REPAIR.
    3.6. Any Works rectified under this Clause 3 are subject to a further full defect liability period of 12 months, which commences on the date of completion of any such rectification.
    3.7. The expiration of the defects liability period does not in any way, operate as a release or discharge of any of the Subcontractors’ present or prospective liability with regard to the Works under this Agreement or under any law.
    4. VARIATIONS
    4.1 All Variations must be in writing. The Subcontractor must not carry out any construction works outside the Scope of Works without receiving a written Variation notice from INSURE REPAIR.
    If you have any inquiries regarding the above or require clarification, please contact our office prior to submission. By signing this agreement, you acknowledge that the information you are providing to INSURE REPAIR is true and correct. You also acknowledge that you have read understand and accept the Terms and Conditions annexed to the back of this document, forming part of the Service Level Agreement.

  • Executed by the Subcontractor/ or representative:

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  • EXECUTED by INSURE REPAIR Pty Ltd ACN 670 618 345  in accordance with Section 127(1) of the Corporations Act 2001  

    Terry Kneller- Director
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