2024 RCA Industry Benchmarking Survey

2024 Restaurant & Catering (R&CA's) Industry Benchmarking Survey
Welcome to Restaurant & Catering Australia's (R&CA) 2024 Industry Benchmarking Survey.

As the voice for our industry for over 100 years, R&CA are the trusted source for reputable industry information.

Your responses will contribute to being the strongest voice for our industry with all levels of government across Australia. It also provides invaluable insights about our industry that can assist you and your business in understanding emerging trends and issues.

We appreciate that your time is valuable, so once this quick survey is completed, you will be eligible to be in the draw to WIN one of the following:
- 1 x FREE Restaurant & Catering Association Membership (RRP up to $965 AUD) - 3 Winners
- 1 x FREE Restaurant & Catering Hostplus Awards for Excellence 2025 Nomination (RRP up to $349 AUD) - 5 Winners
- 1 x Spa/Massage Retreat (RRP $200 AUD) - 3 Winners
- 1 x 750ml bottle of Pepperjack Barossa Shiraz (RRP $28 AUD) - 6 Winners
The giveaway is subject to terms and conditions and eligibility is limited to participants located in Australia.

About The Survey

This quick survey should take you 30 minutes to complete. For convenience, this survey does not need to be completed in one go. You can save your progress and return to it at a later stage.

The survey consists of the following parts:

Part 1: About You (~3 minutes)

Part 2: About Your Business (~3 minutes)

Part 3: Workplace Relations (~ 10 minutes)

Part 4: Income & Expenses (~11 minutes)

Part 5: Digital Technologies & Online Delivery (~3 minutes)

Thank you for your participation and for your support of R&CA.

	Select 1-11
Quality of the staff
Workplace Culture/Staff retention
Food quality
Cost control
Meeting customer expectations
Sustainability
Service quality
Marketing
Offering value for money
Atmosphere
Consistency

	Select 1-7
Skills Shortages
Complexity of Fair Work Obligations
Wage Costs
Not being able to increase prices in line with rising costs of business
Access to international talent (migration)
Inflation
Lack of International Tourists

	Percentage (%)
Rent
Energy
Wage and salaries
Staff on-costs
Staff training
Equipment depreciation/lease
Repairs, maintenance and replacement
Cleaning, laundry and rubbish removal
Insurance
Interest
Rates & taxes
Accounting & management
Advertising and promotion
Printing and stationery
Credit card charges
Telephone and postage
Travel

	Select 1-13
Commission rates
A local business
Customer support
Partner/Account manager support
Public reputation
Supply of couriers
Promotion of business within the platform
Integration with POS
Ease of use
Scale of business
Supply of packaging
Environmental Concerns (i.e sustainable packaging, electric vehicles etc.)
Technology

Congratulations, you've reached the end of the survey!

Please click "Submit" at the bottom of this page to ensure your answers are submitted properly.
If you would like to be in the draw to win one of our prizes for completing this survey, please provide your name, contact number, business name, state and email address below:
Should be Empty:

	Not very useful	Somewhat Useful	Useful	Very useful	Extremely useful
Greater availability of staff
The ability to sell takeaway alcohol permanently as part of my liquor licence
Improved access to overseas workers
Reduced penalty rates on Sundays/Public Holidays
Greater flexibility in the Award
Reduced cost of rent
Reduced cost of produce, electricity and gas
Reduced red tape (including administrative burden and council regulation)
Digital media & promotion
Increased marketing to improve international and domestic tourism
Technology including booking systems

	Full-time	Part-Time	Casual	Contract	Labour Hire	N/A
Chef
Cook
Kitchen Hand
Restaurant Manager
Waiter/Front of House
Bar Staff
Sommelier

	Very easy	Easy Average	Difficult	Very difficult	N/A
Chef
Cook
Kitchen hand
Food & Beverage Assistant
Supervisors
Café & Restaurant Manager
Trade Waiter
Sommelier

	Useful	Average	Not useful	Have Not Used
Job Network (Government Employment Service)
Private Recruitment
Agencies
Newspaper
Advertising
Internet Advertising
Social Media
Overseas Workers
Word of Mouth

	Less than 3 months	3-6 months	6-8 months	8-12 months	1 to 1.5 years	1.5 years to 2 years	2 to 3 years	3 to 5 years	5 to 10 years	Over 10 years	N/A
Chef
Cook
Restaurant Manager
Bar Staff
Waiter
Kitchen Hand
Sommelier

	Breakfast	Lunch	Dinner	Do not trade on this day
Easter Friday
Easter Saturday
Easter Sunday
Easter Monday
ANZAC Day
Australia Day
Christmas Day
New Year's Day
Christmas Eve

	Yes	No
Public Holidays
Sunday trading
Credit cards
Corkage
Group bookings
Cakeage

	Increase	Remain the same	Decrease
Sales
Number of employees
Menu and meal prices
Profitability
Capital expenditure

2024 Restaurant & Catering (R&CA's) Industry Benchmarking Survey

Part 1: About You

Part 2: About your business

Part 3: Workplace Relations

Part 4: Income & Expenses

Part 5: Digital Technologies & Online Delivery

Congratulations, you've reached the end of the survey!