Job Title: Social Community Manager
Location: World-wide/Remote/Work from home
Job Type: Internship/Contract/Permanent/Agency Hire
Hours: Full Time/Part-Time
The Role:
We are looking for a motivated Social Media Community Manager to manage and grow our company’s social media community on various platforms, including Facebook, YouTube, Twitter, and Instagram. You will need to be digital savvy to take control of our online voice and build brand awareness and loyalty. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Your main tasks include providing support for community members and responding to their feedback, fostering user-generated content, monitoring trends and topics that are relevant to the community, identifying potential problem areas that may have a negative impact on our brand reputation, and suggesting solutions to said problems.
You will report to our company’s Marketing Manager and work alongside creative, marketing, and customer experience teams. You may also assist our Social Media Manager in creating and distributing social media content.
What your Day might look like:
· Setting and implementing social media and communication campaigns to align with marketing strategies
· Providing engaging text, image, and video content for social media accounts
· Monitoring and reporting on feedback and online reviews
· Coordinating with Marketing, PR, Communications Development and Sales team to stay updated on new products and features and ensure brand consistency
· Staying up-to-date with digital technology trends
· Responding to messages, complaints, inquiries, and feedback of the community members
· Creating, managing and moderating social media groups
· Encouraging the creation of user-generated content,
· Identifying and Building relationships with social media influencers
· Identifying potential issues that may affect our brand image by monitoring customer reviews, social media conversations, and community forums ensuring posts are published in accordance with our community guidelines, national laws, and brand’s compliance guidelines
· Suggesting ways to improve our brand reputation
· Analysing web traffic and relevant community metrics
· Staying abreast of new developments and opportunities in the industry
· Attending in-company training courses
· Attending frequent meetings and reviews with our internal team to update on current project/personal progress
· You will be encouraged to ask questions to deepen your understanding and knowledge
· Transitioning of projects/tasks you are responsible for to the required team member when your internship comes to an end
Skills Required:
· Attention to detail and the ability to multitask
· Good verbal and written communication and interpersonal skills
· Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential
Good to Have:
· Hands on experience with managing large groups in social media (preferably as admin or moderator)
· Knowledge of online marketing and marketing channels
Tools Necessary:
· Good working laptop/desktop
· Smartphone to access incoming/outgoing calls
· Good internet speed
What you will learn:
· Social media management
· User engagement
· Experience with several social platforms
· Content creation skills
· Brand awareness
· Understanding of social media marketing strategies