Changes to this Service Agreement and Ending this Service Agreement: If changes to the supports or their delivery are required, the parties will agree to discuss and review this Service Agreement. The parties will agree that any changes to this Service Agreement will be in writing, signed and dated by the parties. Should either party wish to end this Service Agreement, they must give 48 hours notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.

Feedback, complaints and disputes: If the participant wishes to give the provider feedback or wishes to make a complaint, the participant can speak to Robyn deVries on 0438 206 842 or email to info@melbournearttherapy.com.au. 

Good and Services Tax (GST): For the purpose of GST legislation, the Parties confirm that: GST is added to the cost of services.

Cancellation Policy and Cancellation Fees: Participants are advised that Service Providers need to have business arrangements in place to minimise the risk of cancellation, 'no shows' or late charges to the dellivery of a scheduled support. The required time period for changes to agreed appointments, the rescheduling of appointments and cancellations is a minimum of 2 full days (48 hours). Participants will be charged 100% of the service fee for a short notice cancellation of less than 2 days or no show.  

Failing to keep an appointment and no shows: Where a participant fails, without notice, to keep the scheduled appointment for the support, the service provider must make every effort to contact the participant to determine whether there is an additional problem (e.g., the child has fallen ill or there is a sudden breakdown in the informal supports or additional support is likely to be required). Where a participant fails to keep 3 or more scheduled appointments the Service Provider may bring the Service Agreement to an immediate end by formal notice to the participant. Where a participant frequently 'does not show' or is frequently late for a support, the provider may either put in place suitable individual arrangements to maximise the likelihood that the person will receive all their required supports, and/or notify the Agency that a Plan Review is required and/or prioritise supports for other participants over the participant who does not show, at their discretion.

Service Provider Cancellation and Participant: Where the Service Provider is unable to deliver the required support at the agreed time (due to staff illness, equipment failures, circumstances beyond control) the Service Provider shall provide to the participant the next most immediate available appointment suitable to the participant. No fee is payable by the funding body or the participant, for cancellation by the Service Provider or the Service Provider's failure to deliver the agreed supports. No fee is payable by the funding body for a therapuetic support that is not delievered.