Help & Support Form

  • Help & Support Form

    Please fill out the quick form and we will assist you promptly.
  • Format: 000-0000000[0].
  • Please select the category of the support required.*

  • Delivery Issues

    • All delivery/parcel-related issues MUST be reported within 5 days of receiving the parcel.
    • After 5 days, we will not be able to process your claim or provide a resolution.
  • What is the delivery-related concern are you experiencing?*

  • Product Issue

    • All product-related issues MUST be reported within 5 days of receiving the product.
    • After 5 days, we will not be able to process your claim or provide a resolution.
    • For items collected from our Experience Center, members are required to check and verify the items at the time of collection. We shall not be held liable for any discrepancies once the collection process is completed.
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  • Condition of the product*

  • Faulty Diffuser

    • Faulty diffusers must be reported within 1 year from the date of receipt.
    • After 1 year, we will not be able to provide a resolution for faulty product claims.
    • Please ensure that you have completed all troubleshooting steps before submitting the form.
    • You can find the troubleshooting guide here (link)
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  • What is the issue your diffuser is experiencing?*
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  • Shopify Platform

  • IMPORTANT NOTICE


    Please note that submissions may not be addressed immediately. All cases will be categorized and logged as incident reports to ensure proper tracking and resolution.

    There will be no shortcuts in this process, as it is important that every account is reviewed and resolved appropriately. In instances where similar issues impact multiple accounts, these will be consolidated and managed as a single overarching incident. Isolated cases, however, will be categorized and handled individually.

    Updates on incident reports will be communicated via the Gold+ Brand Partner Chat and the Brand Partner Updates Telegram channel.

  • Incident Report Category
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