Refund Request Form

REFUND REQUEST FORM

This form is specifically for errors received during the payment process
If you have a ticket and need a refund, please call the theatre directly as refunds can only be done by the theatre that the ticket was purchased for. Do not submit the form below as the refund will not be processed.

If you received an error on the website during the booking process, there are a few reasons this could have occurred:

1. The zip code entered does not match the billing zip code

2. The zip code entered is an international zip code which the system cannot process

3. The session timed out and the page was not refreshed prior to continuing with the transaction.

If you received an error message that indicates 'payment has been taken', please note that in most cases there will be an autoreversal and you will not have been charged.

Please note: autoreversals can take 5 to 10 business days to appear in your account. Please contact your credit card company or financial institution (for debit cards) for the status of the reversal.

In order for us to refund any errors that have incurred a payment by error, please fill out the form below.

If you are filling out this form for any other reason, your refund will not be processed.

Refunds will take a minimum of 4 weeks to research and process. At times, refunds will be done via the payment method. However, we also may need to issue a refund check in which case we will need your mailing address.

Please fill out all fields below in order for us to assist you.
Did you receive an error during the booking process?

Yes. If yes, please fill out all fields.No. If no, please contact the theatre directly for a refund as the refund will not be done if through this form submission.
Name

First NameLast Name
Email
example@example.com
Phone Number

Area CodePhone Number
THEATRE LOCATION (required)
Explain Error Received During Booking. Why are you requesting a refund?
If no error was received, please contact theatre directly for the refund
PURCHASE DATE
SCREENING DATE
MOVIE
SHOWTIME
TRANSACTION TOTAL (Including Booking Fee)
LAST 4-DIGITS OF THE CREDIT OR DEBIT CARD USED.
We cannot research the transaction without this information.
Mailing address for refunds if a check will be sent.
Include: street name, city, state and zip code
Should be Empty:

REFUND REQUEST FORM