Client Agreement & Policies
We are honored that you chose More than a Dream for your event! To ensure everything runs smoothly, please read the following information carefully, sign, and date the document indicating your understanding and agreement with all terms. Your booking will only be confirmed once you’ve signed this agreement and made your 50% non-refundable deposit.

Deposits and Payments

To reserve your time and character, an initial 50% non-refundable deposit is required within 3 business days of our inquiry response email. The deposit amount will vary based on your selected package. All bookings are first-come, first-served, and specific character availability is not guaranteed. 

Any booking being made and paid for with less than 14 days’ notice is considered a Short Notice Booking. A $30 surcharge applies and the booking must be paid in full within 24 hours to confirm your reservation.

If you do not make the initial payment by the due date, your spot will be reopened. If you still wish to book with us after this period, you must re-book based on current availability.

The remaining balance is due 2 business days before your event via e-transfer to Info@morethanadream.ca, as specified on your invoice. E-transfer is the only accepted payment method.

Canceling and Rescheduling
Changes to date, time, or character can be made within 60 days of the original booking date, depending on availability. This change will be applied to the new booking as a one-time courtesy. Please notify us as soon as possible to ensure we can accommodate your new requested time. 

All changes must be made at least 14 days before your event. If changes cannot be made after that time, your deposit will be forfeited. If changes cannot be made, you will need to either keep your original booking or cancel the event. You can still cancel your event at this point, but the deposit will not be refunded.

Cancellations up to 21 days prior to the event will receive a full refund of your deposit.

In the case of bad weather, serious illness, or emergencies, More than a Dream reserves the right to cancel your event and offer an alternative date if available. If we must cancel, we will issue a full refund of your payment.

Location & Event Set-Up

For the best experience, we highly recommend indoor events to ensure comfort and protection from weather conditions. We only offer outdoor entertainment from May to September, weather permitting. Performers require a dry, mud-free area and a shaded space to protect their costumes and ensure comfort. Outdoor events cannot proceed if temperatures exceed 26°C or fall below 18°C.

If a heat warning is in effect, entertainment must be moved indoors for safety reasons. If rain occurs, it is the client’s responsibility to have an indoor backup location arranged in advance. We do not perform outdoors in unsafe conditions.

• Event Spaces:
  - Private parties in public spaces (e.g., parks, beaches) cannot be booked.
  - For events in halls or rented venues, permission from the venue is required.
  - Our characters must remain in a private party space to ensure an uninterrupted entertainment experience.
• Set Up Requirements:
• -A large enough area must be provided so that all guests, especially children, can move freely during activities.
  -A chair or appropriate seating must be provided for each performer.
  -A table or small surface is required for activities like glitter tattoos.
  -All pets must be kept away from the party area 
• - Our characters are required to keep their shoes on at all times as they are a part of their costume. Performers are unable to remove their footwear for any reason.

Safety & Responsibilities
More than a Dream is not responsible for accidents, damages, or injuries that occur during your event. The client must supervise all party guests and ensure a safe environment for both children and performers. Our performers and party assistants provide entertainment, but the client is responsible for monitoring disruptive behavior and attending to children who do not wish to participate.

If any guests have allergies to products such as glue, cosmetics, or other materials used during the event, it is the client’s responsibility to notify us in advance. Precautions should be taken to ensure that guests avoid contact with these items.

The safety of our performers and party guests is our top priority. If at any time a performer feels unsafe due to a situation at the event, they will address the issue with the party host once. If the situation is not promptly resolved, performers will leave immediately with full compensation.

Engagement & Exclusive Entertainment

To ensure children are fully engaged, we kindly request that all other sources of entertainment or distraction—such as food, toys, bouncy castles, ball pits, trampolines, pools, music, etc.—be closed during our scheduled time. This helps maintain the focus on the performance and enhances the experience.

To preserve the integrity of our attire, we kindly request that children consume meals before or after the scheduled booking time. Messy or sticky food is not permitted during our performance. The costumes and property of More than a Dream hold significant value and are highly susceptible to damage from smoke, food, and beverages. Any damage caused by these items will incur a $100 dry cleaning fee, payable before departure.

Additionally, no other entertainment activities (such as magicians, mascots, or face painters) can be scheduled at the same time. This exclusivity ensures that our performers have the children’s full attention, creating a more immersive and enjoyable experience for everyone involved.

During the last 10 minutes of your scheduled time, we are happy to join in singing around the cake. If you wish to offer food or cake to the entertainers, they will gratefully accept a to-go bag at the conclusion of your event.

Party Activities
Our performers will follow the activities listed on our website unless alternative options are requested. Any changes to the party plan must be finalized no later than 7 days before the event. Our performers may alter the itinerary to ensure the party is completed within the scheduled time.

To ensure quality interaction and a smooth performance, our parties are designed for a maximum of 10 children aged 2-10 years for single character bookings. If the number of children exceeds 10, an additional $25 per child fee will be applied, regardless of prior notification. This fee must be collected before the activities begin in cash. Please be aware that last-minute adjustments may affect the party’s duration.

If you are expecting more than 10 children, an additional character will be required to maintain the 1 character to 10 children ratio. Additional characters are subject to availability and may incur extra charges.

Severability
If any provision of this agreement is found to be illegal or unenforceable in a judicial proceeding, that provision will be severed and rendered inoperative. The remaining provisions of the agreement will remain in full force and effect, binding both parties.

Photo Release
We love capturing the magic of our performers bringing your child’s dream to life! Our party assistant may take photos during the event, but they are not responsible for sending these photos to you.

Please be aware that any photos taken by us may be shared on our social media platforms. If you prefer that these photos are not posted, kindly inform our assistant not to take any photos.

By signing this agreement, you grant More than a Dream permission to use the photos for our website, social media, and promotional purposes. Rest assured, your and your child’s personal information will never be shared.