Section 3: Reading Comprehension
Read the following customer-agent conversation and answer the questions that follow:
Customer: Hi there, I'm having trouble with my internet connection. It's been slow all day and now it's not working at all.
Agent: I'm sorry to hear that. Let me check your account. Can you please provide me with your account number?
Customer: Sure, it's 123456.
Agent: Thank you. I see that there is an outage in your area. Our technicians are working on it and the estimated time for it to be resolved is 3 hours from now. Is there anything else I can assist you with?
Customer: No, that's all. Thank you for your help.