STATEMENT OF BUSINESS PRINCIPLES
PRAIRIE STATE REFERRAL NETWORK is designed to provide agents the opportunity to place referrals with other brokers and receive a referral fee. PRAIRIE STATE REFERRAL NETWORK provides the framework for this to be accomplished. It is done with the highest level of professionalism for all members.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
PRAIRIE STATE REFERRAL NETWORK provides equal employment opportunities without regard to race, color, religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disability, military status, sexual orientation, pregnancy, gender identity, or unfavorable discharge from military service, and any other protected class in any area where this business operates to all qualified employees and applicants for employment. This policy applies to all areas of employment, job assignment, training, promotion, transfer, compensation, discipline, and discharge. The company abides by all federal, state, and local laws regarding employment practices, including, but not limited to the Americans with Disabilities Act.
POLICY AGAINST SEXUAL HARASSMENT
Any harassment of a member, whether agent, employee, or applicant, because of race, color, religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disability, military status, sexual orientation, pregnancy, gender identity, or unfavorable discharge from military service is clearly prohibited and will not be condoned. Sexual harassment is one form of discrimination which is illegal and violates the company's equal employment opportunity policy. PRAIRIE STATE REFERRAL NETWORK maintains a strong policy prohibiting any form of sexual harassment.
No agent, staff member, customer, or vendor, male or female, may sexually harass an employee, agent or other person associated with the company by:
1. Making unwelcome sexual advances or requests for sexual favors or other verbal or physical conduct of a sexually suggestive nature; or
2. Making submission to or rejection of such conduct the basis for employment, continued employment or any other employment decision affecting the employee; or
3. Creating an intimidating, hostile or offensive working environment by such conduct.
Any agent or employee who has been found to have sexually harassed another broker or employee will be subject to appropriate discipline up to and including discharge from association or employment.
This policy applies equally to any work‑related sexual harassment by or to both men and women employed by or associated with the company or who deal with the company in our business, and it is not limited to supervisor/employee or manager/agent relations or to conduct occurring on premises or during working hours.
Any agent or employee who believes that they are being or has been sexually harassed by another agent or employee should promptly take one or more of the following steps:
1. If appropriate, discuss the situation directly with the person whom you feel is harassing you, and politely request that the person cease harassing you because you feel you do not like or welcome their conduct. You might also add that if such conduct does not cease altogether, you will take further steps under this procedure. (If the person involved is a customer or client, please refer the complaint to senior management instead.)
2. If you believe that some adverse employment consequence may result from your discussions with that person, or if the harassment continues, go to a higher level of supervision including any senior executive of the company. You may be required to state in writing the specific details of the harassing behavior including date, time, place, and witnesses, if any.
An investigation of any complaint will be undertaken immediately. All complaints will be managed in a prompt, confidential manner as far as the investigation permits. There will be no adverse action directed toward any complaining agent or employee or witness because of making or supporting the complaint unless there clearly was bad faith.
INDEPENDENT CONTRACTOR/EMPLOYEE AGREEMENT
PRAIRIE STATE REFERRAL NETWORK associates with agents only for the purpose of allowing the agents to place referral and receive referral fees. Agents will complete an Independent Contractor Agreement that clearly defines the limits of activities that agents may engage in as a PRAIRIE STATE REFERRAL NETWORK member.
1. Income Taxes: All income taxes, federal and state, are the responsibility of the agent. The company does not withhold or pay Social Security taxes on commission earnings. The agent must pay self-employment tax.
2. Unemployment Taxes: As an independent contractor, the agent is not covered under state or federal unemployment laws. Independent contractor real estate agents acting under an agreement such as the PRAIRIE STATE REFERRAL NETWORK form and compensated by commission, are exempt from the unemployment laws by Illinois statute. Accordingly, PRAIRIE STATE REFERRAL NETWORK does not pay unemployment taxes on the earnings of its agents.
3. Worker's Compensation: As with unemployment taxes, an independent contractor real estate agent signing an independent contractor agreement like the PRAIRIE STATE REFERRAL NETWORK form and compensated by commission are exempt from the worker's compensation laws by Illinois statute. Given this statute, PRAIRIE STATE REFERRAL NETWORK does not cover agents under its worker's compensation insurance policy. A agent should check that their insurance, particularly health and accident insurance, is adequate.
4. Expenses: As an independent contractor, each broker is expected to be in business for herself/himself. The expenses of that business will be the responsibility of the agent.
OFFICE HOURS
PRAIRIE STATE REFERRAL NETWORK maintains regular office hours of 8:30 – 5:00 Monday through Friday. The office may be operating in a virtual environment, available by phone or email. All federal holidays will be observed. Most business will be transacted in a virtual environment.
TRAINING PROGRAM AND SCHEDULE
All training required to meet licensing requirements in Illinois must be completed in a timely fashion to maintain membership of the PRAIRIE STATE REFERRAL NETWORK. Opportunities to complete the training will be offered throughout the year. The agent will bear all continuing education costs.
INQUIRIES/VISITS BY GOVERNMENT OFFICIALS
Any inquiry of any type by a government official, whether by telephone, letter or in person, should immediately be forwarded to the designated managing agent.
AGENT SAFETY
It is critically important that a agent be aware of safety risks inherent in any business. Because of the nature of PRAIRIE STATE REFERRAL NETWORK, referrals create some specific safety concerns. The need for confidentiality of any information gained during the referral process is paramount. Any documentation obtained must also be maintained in a secure manner.
The prohibition set forth above extends to all places where employee or broker conducts business for or on behalf of the Company, including the Company’s offices, clients’ offices or residences, showings, broker tours, open houses, listing presentations, sales meetings, trade meetings and conventions or other Company-sponsored events.
ADVERTISING
Members of PRAIRIE STATE REFERRAL NETWORK maintains relationships with past clients and may discover an interest person may have in buying or selling a home. PRAIRIE STATE REFERRAL NETWORK members may only pass a referral to another agent. The member is prohibited from actively engaged in the showing, listing, or purchasing a property.
Advertising for active business is prohibited. Reminding past and future clients that you may place a referral to a agent who is active in business is acceptable. All Illinois laws regarding advertising apply.
BROKERAGE RELATIONSHIP
The member of PRAIRIE STATE REFERRAL NETWORK simply passes a referral to an active agent. They do not establish an agency relationship with the person being referred to another active agent.
COMPENSATION POLICY
Members of the PRAIRIE STATE REFERRAL NETWORK are compensated with the referral fee negotiated with the active agent’s brokerage company.
As an example:
Susan, a PRAIRIE STATE REFERRAL NETWORK has a friend, Joan, in another state who is selling her home. Susan contacts PRAIRIE STATE REFERRAL NETWORK and a referral to a listing agent, John is placed with a company in that state. The home sells and John receives compensation of $4,000. The referral fee was 25% of John’s compensation so PRAIRIE STATE REFERRAL NETWORK will receive $1,000. Susan, according to her agreement with PRAIRIE STATE REFERRAL NETWORK, receives 90% of that compensation, $900.00.
Referral fees with the other company are negotiated between PRAIRIE STATE REFERRAL NETWORK and the receiving brokerage. Referrals will be placed first with the member’s choice and if that is not possible, with an appropriate company.
PRAIRIE STATE REFERRAL NETWORK will follow the referral until the completion of the transaction. Communication between the referring and receiving agent is acceptable but not required.
FAIR HOUSING POLICY
PRAIRIE STATE REFERRAL NETWORK believes that fair housing policies are not just the law of the land but are the right thing to do. PRAIRIE STATE REFERRAL NETWORK maintains a strong policy upholding all federal, state, and local fair housing laws.
Accordingly, PRAIRIE STATE REFERRAL NETWORK, prohibits any agent or staff member from discriminating against any person in the provision of any of the Company's services because of the person’s race, color, religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disability, familial status, military status, sexual orientation, pregnancy, gender identity, unfavorable discharge from military service, or any other class protected by Article 3 of the Illinois Human Rights Act or by local fair housing ordinances in areas in which the company does business. The parties agree to comply with all applicable federal, state, and local fair housing laws.
- Discriminatory choices that “express” a preference for a referral partner of a particular race, color, religion, sex, handicap, marital status, familial status, national origin, ancestry, age, military status, sexual orientation, pregnancy, gender identity, or order of protection status are prohibited.
ANTITRUST POLICY
PRAIRIE STATE REFERRAL NETWORK maintains a s policy against any antitrust involvement by the Company, its agents, or employees. PRAIRIE STATE REFERRAL NETWORK prohibits any agent or staff member from making any agreement or suggestion with a competitor, including an individual agent, that they or the company is discussing, considering, or activating any agreement that would violate this policy.
RISK REDUCTION
PRAIRIE STATE REFERRAL NETWORK advocates and encourages the concept of risk reduction. A significant majority of the claims filed against real estate agents and agents allege some type of misrepresentation or fraud. The trend of the law in the real estate industry is for increased disclosure. PRAIRIE STATE REFERRAL NETWORK has the following policies regarding risk reduction and disclosure.
1. COMPLIANCE WITH ALL LAWS, RULES, AND REGULATIONS: As an agent with PRAIRIE STATE REFERRAL NETWORK, each agent assumes the obligation of strict compliance with all laws, rules and regulations which govern real estate agents in the State of Illinois.
2. COMPLIANCE WITH THIS POLICY MANUAL: As an agent of PRAIRIE STATE REFERRAL NETWORK each agent agrees to comply with all policies as stated in this manual and its additions, changes, and amendments as from time to time published by management of the company. Failure to comply with the policies herein subject the agent or staff member to disciplinary action which may include termination of association with the company.
DOCUMENTATION OF DISCLOSURE
PRAIRIE STATE REFERRAL NETWORK advocates full disclosure in appropriate circumstances. However, all the disclosure in the world does no good if it cannot be proven. While it would be ideal to have every single disclosure as to every material item disclosed to the parties in writing with their acknowledgment of the disclosure, such is not usually possible.
Statements made by an agent about a property whether in person, in writing or electronically will be considered as representations by the agent.
USE OF LEGAL COUNSEL
Whenever an agent believes they require legal assistance, the designated managing agent should be contacted.
ERRORS AND OMISSIONS INSURANCE
PRAIRIE STATE REFERRAL NETWORK does not provide members Errors and Omission Insurance or any other type of insurance.
SOCIAL MEDIA
PRAIRIE STATE REFERRAL NETWORK members use of social media should display the highest level of integrity.
GENERAL REQUIREMENTS
PRAIRIE STATE REFERRAL NETWORK Agents/employees will:
1. Take care to always protect their client’s confidential information. This includes in the agent/employee’s use of the Internet, certain e-mail messages and social networking tools.
2. Always be courteous and professional, especially when representing the Company. This includes the agents/employees’ use of the Internet, e-mail, and social networking tools. Agents/employees shall not make defamatory or derogatory remarks about client’s other agents, or companies in their electronic communications. Members will not engage in “cyber-bullying” or any similar behavior which may disturb our clients or those with whom our agency interacts.
3. Be truthful when advertising or making other representations. This includes those statements made or advertised using e-mail, the Internet, your personal website, or social networking tools.
4. Seek the advice of their designated managing broker if they have questions or concerns regarding the use of the Internet, e-mail, or social networking tools before publishing any information that could be questionable.
SPAM AND EMAIL PROHIBITIONS
1. Agents/employees are required to follow the provisions set forth in Section 1450.720 in the Administrative Rules under the License Act.
2. Agents/employees are also required to follow the provisions set forth in the federal CAN-SPAM Act.
COPYRIGHT AND PROTECTED INFORMATION
Agents/employees shall not copy, frame, or otherwise use information received or viewed through e-mail, the Internet, or social networking tools without the express written consent or other appropriate authority from the owner of the information.
RECORD RETENTION AND DESTRUCTION
This Record Retention and Destruction Policy applies to all records generated during PRAIRIE STATE REFERRAL NETWORK’S operation, including original documents, reproductions, and electronic documents.
Clients’ records should be adequately protected and maintained and to ensure that records that are no longer needed by the Company or are of no value are discarded or destroyed at the proper time and in the proper fashion. This policy is also intended for the purpose of aiding agentss/employees of the Company in understanding their obligations in retaining electronic documents—including e-mail, Web files, text files, sound, movie, and picture files, PDF documents and Microsoft Office or other word processing documents or other formatted files.
The information that is covered in this section includes, but is not limited to, physical records or electronic documents of the Company or that meets the definition of NPI, including but not limited to information that is either stored or, formatted as, or shared via electronic mail, Instant Messaging, Web files, social media (including social medial sites that are considered “private” or “password protected”), text files, sound and movie files, PDF documents, Microsoft Office (or any other word processing program), or any other formatted files.
Federal and state laws require the Company to maintain certain types of records for periods. Failure to maintain such records could subject you and the Company to penalties and fines, obstruct justice, spoil legal evidence, and/or seriously harm the Company’s position in litigation.
DO NOT CALL – GENERAL RULES
Sponsored agents of the Company, employees of the Company, and any other representatives of the Company shall not make any telephone calls to any telephone number listed on the DNC Registry or the Company Do Not Call List (“Company DNC”) (as explained below) unless one of the following exceptions applies:
a. You are currently working with the consumer.
b. Within the last 18 months you have represented the consumer in a real estate transaction.
c. The consumer has made an inquiry concerning real estate brokerage services or inventory within the last three months.
d. The consumer is a friend or acquaintance of the caller; or
e. Written consent has been obtained from the consumer to call a specific number(s).
The consumer can always request to be on the federal or Company Do Not Call list. Do not make any calls to numbers listed on the Company DNC without written permission from the consumer to call that specific number.
ACKNOWLEDGMENT AND AGREEMENT
The undersigned agent or employee of PRAIRIE STATE REFERRAL NETWORK acknowledges receipt of a copy of PRAIRIE STATE REFERRAL NETWORK Office Policy Manual.
This Office Policy Manual is not a contract of employment. The Company reserves the right to modify, amend, or change this policy manual in any manner at any time.
As a condition of their association or employment with PRAIRIE STATE REFERRAL NETWORK agent or employee agrees to abide by the policies of PRAIRIE STATE REFERRAL NETWORK presently adopted and as amended in the future by publication from management of any changes.
Failure to abide by PRAIRIE STATE REFERRAL NETWORK’S policies as adopted and amended may be grounds for disciplinary action of the agent or employee, including termination of association or employment.