We are honored to take care of you. Our #1 goal is happy patients with great results. The whole team is excited to support you in every way we can. To help with your financial planning for surgery, please be advised that the payment policy is as follows:
Scheduling Fee:
Acceptable forms of payment include: Cash, Check, Credit Card, Discover, Visa, MasterCard, Wire Transfer, *Care Credit, *Alphaeon Credit.
A non-refundable scheduling fee equal to 10% of your quote is required to schedule surgery or a procedure. If you cancel or reschedule your date for any reason, the scheduling fee is not refundable. Please be certain when booking your date as there are no exceptions. If you are on the move up list because an earlier date was not available, the deposit will apply if your procedure is moved to an earlier date. Financing programs may not be applied towards the scheduling fee. Scheduling fee must be paid with cash, check, or credit card. Payment for surgery is due in full four weeks prior to your procedure date.
Cancellation/Rescheduling Policy:
Surgery scheduling requires careful coordination and planning with the clinic, OR, and anesthesia staff. Additional preparation includes ordering case-specific supplies, sterilizing instruments, ordering and reviewing medical tests (i.e., blood work, mammograms, EKG's, medical clearances) ordering prescriptions, and providing pre-op education.
If you should cancel/reschedule prior to your procedure, fees include your non-refundable 10% scheduling fee in addition to: 17-21 business days: 25% loss of total surgical quote; 11-16 business days: 50% loss of total surgical quote; 6-10 business days: 75% loss of total surgical quote; 5 business days or less: 100% loss of total surgical quote.
Your safety is always our priority. If you need to cancel surgery due to an illness, please contact our office immediately. With proper documentation from your physician your deposit may be transferred to the next available surgery date once you are medically cleared.
If required, you are responsible for obtaining medical clearances from your doctors.
Cancellations due to an inability to obtain medical clearance or lab results will adhere to the above cancellation/ rescheduling policy.
Cancellations due to medical information being withheld/omitted (i.e., medications taken, existing medical condition, surgeries performed) will adhere to the above policy.
You are responsible for arriving on time for your surgery. Tardiness adversely affects other patients’ surgeries and the surgery center. Please be ready to arrive earlier than scheduled if requested. Surgeries often are ahead of schedule. You must be available if contacted. Arriving late for a surgery will result in a $500 fee and may result in your surgery being delayed or rescheduled.
All appointments require 48 business hour notice to reschedule. Appointments rescheduled with less than 48-hours are subject to a $100 charge for not providing proper notification regarding schedule changes.
Additional Services Beyond Quote:
Prior to surgery, any changes or additions to your quote must be made and updated through your Patient Care Coordinator. If for any reason you receive additional services outside of your quote the day of surgery, it will be updated and billed 48 hours after your surgery. We do not complete any legal forms, FMLA, short term/long term disability forms or related letters. There will be a $150 minimum fee for completing forms (if completed at the discretion of the provider).
Implants:
Your implants are chosen at your consultation. Changes in sizing or style after your consultation will result in the following fees: Resizing $100; Change of implants after PreOp $250. This is to ensure implants are in stock, ordered and arrive in time for your surgery. Implant size change fees are non refundable. Size changes after pre op cannot be guaranteed.
Additional Fees:
The fees charged for this procedure do not include any potential future costs for additional procedures that you elect to have or require in order to revise, optimize, or complete your outcome. Additional costs may occur should complications develop from the surgery.
Complications are Covered:
If you have an urgent complication from surgery that can be managed in our office or surgery center, you will not be charged. This may include surgery or treatment for: hematoma, seroma, infection/abcess or cellulitis. In these cases, as long as we are able to care for you "in house", we will not issue any charges. If your complication requires a hospitalization, you will be responsible, with your health insurer as applicable, to cover the costs of hospitalization.
Abdominoplasty and Labiaplasty Guarantee:
The results from your abdominoplasty and/or labiaplasty surgery are guaranteed for one year after surgery as long as the doctor feels that in their sole discretion a material improvement in your results can be achieved with a revision surgery. Concerns regarding your surgical outcome must be brought to our attention within one year of your surgery date. You must be at your pre-operative weight and must not have experienced pregnancy or other health related complications or issues in that timeframe.
Transportation:
You are responsible for arranging adult transportation to and from your surgery. Surgeries that are delayed/canceled due to failure to arrange adult transportation are subject to above fees. For safety, an uber/cab driver does not fulfill this requirement.
Confirmation:
I have read and understand the above payment policy. I will receive a copy by email on completion.