The Orlando Country Cancellation Policy
Event Terms & Conditions
Deposit Terms
A non-refundable deposit may be required to hold / secure an available event date along with any agreed venue hire set in advance.
Should your event go ahead as planned or generally agreed to at the time of your booking i.e. guest numbers, event style, expected menu selections etc, then the above deposit will be credited back to your final account, less any associated costs that may have been incurred.
In the event of a ‘cancellation or postponement’ of your event, the above deposit will be used to help off-set either in part or full your cancellation or administration fee’s.
Please note that if no deposit has been paid then our standard Cancellation Policy Terms below apply.
Postponements
Please note that any deposit paid to secure and hold a specific ‘date and venue hire’ is “non transferable to an alternative date”, although, if we are notified well in advance, we may be able to facilitate another client to take over your date and therefore purchase your deposit or part deposit from you. This would then allow you to secure a new date with us with either part or no penalty, although updated pricing would apply to your reserved date .
Note: Any set pricing quoted is only applicable up until your booking date, with subsequent dates requiring updated pricing.
Number Drops
We ask that you please try to stay within 10% of your confirmed numbers booked in. Should your numbers alter more than 10% of your initial booking we would need to know this prior to 30 days out from your event, so please just stay in touch to avoid being charged for these.
Orlando Country General Cancellation Policy Terms
The following applies to all function or event cancellations:
(Please note that all confirmed bookings have a good will grace period of 7 days from the date of your confirmation for which there is ‘no penalty’ due should you wish to cancel).
30 days or less out of your event: a cancellation fee of 50% of the value of your event.
31-60 days out from your event: a cancellation fee of $500 or 30% of the value of your event, whichever is greatest.
61 days or more out from your event a cancellation fee of $500 or 15% of the value of your event, whichever is greatest.
Also please note that if you have a deposit paid to secure and hold a specific date, this will be able to in part “offset” against any cancellation fees that may be due.
Orlando Covid Related or Similar Govt Related Event Cancellation Policy
Cancellation fees will not be charged should our venue be closed and unable to operate due to government imposed COVID regulations.
NB: Restrictions including guests being unable to attend due to government imposed regulations, are not exempt from cancellation fees and are as per our “General Cancellation Policy Terms” above.
Any Government requirement that limits or restricts the legal number of guests or group size allowed at Orlando Country will not be counted as a reduction in agreed numbers.