ORLANDO STANDARD CANCELLATION POLICY
Event Terms & Conditions
Deposit Terms
A non-refundable deposit is required to hold / secure an available event date along with venue hire pricing at Orlando Country.
Should your event go ahead as planned or generally agreed to at the time of your booking ie guest numbers, event style, expected menu selections etc, then the above deposit will be credited back to your final account, less any associated costs that may have been incurred.
In the event of a ‘cancellation or postponement’ of your event, the above deposit will be used to off-set any cancellation or administration fee’s either in part or full.
If no deposit has been paid then a $350 excl. gst transfer will apply.
Postponements
Please note that any deposit paid to secure and hold a specific ‘date and venue hire’ is “non transferable to an alternative date”, although, if we are notified well in advance, we may be able to facilitate another client to take over your date and therefore purchase your deposit or part deposit from you. This would then allow you to secure a new date with us with either part or no penalty, although updated pricing would apply to your reserved date .
Note: Any set pricing quoted is only applicable up until your booking date, with subsequent dates requiring updated pricing.
Orlando Country General Cancellation Policy Terms
The following applies to all function or event cancellations:
30 days or less of your event: a cancellation fee of 50% of the value of your event.
31-60 days of your event: a cancellation fee of 30% of the value of your event.
Also please note that if you have a deposit paid to secure and hold a specific date, this will be able to in part offset against any cancellation fees that may be due.
ORLANDO COVID RELATED CANCELLATION POLICY
Cancellation fees will not be charged should our venue be closed and unable to operate due to government imposed COVID regulations.
NB: Restrictions including ‘unvaccinated’ guests being unable to attend due to government imposed COVID regulations, at any COVID level, are not exempt from cancellation fees and are as per our “General Cancellation Policy Terms” above.
Any Government requirement that limits or restricts the legal number of guests or group size allowed at Orlando Country will not be counted as a reduction in agreed numbers.