Utilities Kingston Customer Survey

Thinking about your overall experience with Utilities Kingston, what stands out to you, either positively or negatively?
Have you had any specific experiences that felt either positive or negative?
What could make it easier or more helpful when you need to interact with Utilities Kingston?
What does good customer service mean to you when it comes to a utility provider?
Are there ways Utilities Kingston could better communicate with you?

What stands out about your organization’s experience interacting with Utilities Kingston, either positively or as an area for improvement?
How well does Utilities Kingston support your business needs during things like outages, maintenance coordination, or account changes?
What would improve your experience when communicating with or requesting service from Utilities Kingston?
What does professional and effective customer service look like to you in a utility provider?
Are there specific ways Utilities Kingston could improve how it supports or communicates with commercial customers like yours?

Is there anything else you’d like to share about your experience with Utilities Kingston?
Should be Empty:

	Not Satisfied	Somewhat Satisfied	Satisfied	Don't know
The reliability of your electricity service
The time it takes to restore power when outages occur
The quality of power delivered (e.g., no flickering or dimming)

	Not Satisfied	Somewhat Satisfied	Satisfied	Don't Know
Ease of doing business with Utilities Kingston
Accuracy of your bills
Convenience of billing and payment options
Customer service interactions
Communications you receive (website, emails, notices)

	Do Not Agree	Somewhat Agree	Agree	Don't Know
Utilities Kingston is trustworthy
Utilities Kingston is fair
Utilities Kingston understands my needs
Utilities Kingston provides good value for money