Pembrokeshire Community Transport Passenger Feedback Form
Which age group are you in?
*
Under 16
16-25
25-34
35-59
60-64
65-74
75+
How frequently do you use Community Transport services in Pembrokeshire?
*
Daily
Weekly
Occasionally
Rarely
What is your primary reason for using Community Transport in Pembrokeshire? (social, business, leisure, medical appointments etc.)
*
Section 1: General Satisfaction
These help identify overall impressions and strengths
How satisfied are you with the overall quality of the Community Transport services you have used in Pembrokeshire?
*
Very dissatisfied
1
2
3
4
Very satisfied
5
1 is Very dissatisfied , 5 is Very satisfied
Which aspects of Community Transport do you appreciate the most?
*
How likely are you to recommend Community Transport to others?
*
Very unlikely
1
2
3
4
Very likely
5
1 is Very unlikely, 5 is Very likely
Section 2: Service Components
These focus on specific strengths or weaknesses
Reliability & Timeliness
How often does the service(s) arrive/depart on time?
*
Never
1
2
3
4
Always
5
1 is Never, 5 is Always
Have you experienced delays or cancellations?
*
Yes
No
If you answered yes, please describe the delays or cancellations
Cleanliness & Comfort
How would you rate the cleanliness of the vehicles?
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
How comfortable is the seating and space available on the vehicles?
*
Least comfortable
1
2
3
4
Most comfortable
5
1 is Least comfortable, 5 is Most comfortable
You may leave a comment below regarding the comfort of the vehicles should you wish
Safety & Accessibility
Do you feel safe while using the service(s)?
*
Never
1
2
3
4
Always
5
1 is Never, 5 is Always
Is the service accessible to passengers with disabilities or limited mobility?
*
Yes
No
Not sure
If you answered no, please explain why
Section 3: Issues & Challenges
These help identify specific or recurring problems
Have you encountered any problems/challenges while using the service(s)?
*
Yes
No
If you answered yes, please describe the problems or challenges
Have you ever avoided using Community Transport services due to a bad experience?
*
Yes
No
On which type of vehicle did this experience occur?
Minibus
Car
With which operator did this experience occur?
Bloomfield Bus
Green Dragon Bus
Fflecsi
Manorbier Community Transport
Pembrokeshire Voluntary Transport
Royal Voluntary Service (Country Cars or Country Cars Wheelchair-accessible car service)
The VC Gallery
If you have answered yes, please provide details of the experience
Section 4: Suggestions & Comments
To gather user-driven ideas or feedback
What would you change or improve about Community Transport services in Pembrokeshire?
*
Any additional comments you'd like to share?
If you are happy to be contacted regarding any points you have raised in this form, please provide your email address below
example@example.com
If you would prefer to be contacted via telephone, please provide your contact number below
Please enter a valid phone number.
Format: (000) 000-0000.
Submit
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