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  • Online Services

  • New Quotes, Itinerary Changes or Cancellations

    If you would like to make changes to an exisiting booking or quote, request pricing for a new quote or cancel a booking, please fill out all required fields below. All requests are processed in the order in which they are recieved and our current estimated response time is 24 to 72 hours.

  • Add Cancel For Any Reason Travel Protection Coverage With Initial Payment

    AAA Travel - Member First offers travelers the opportunity to add Travel Protection Coverage, so long as payment has not been made in full. Plans can be purchased with initial deposit only. Travel protection is available with Cancel-For-Any-Reason (CFAR) features for cancellation or changes made prior to vacation departure. Pleasant Holidays offers two options for the waiver:

    • Cancel for Any Reason – Future Travel Credit (FTC): for this more affordable option, compensation is paid in the form of credit for future travel with Journese, valid for one year from date of issue, less the cost of the travel protection plan
    • Cancel for Any Reason - Cash Back: refunds in the original form of payment (cash, check or credit card), less the cost of the travel protection plan

    Learn More about our Travel Protection Plans

    To request the addition of a Travel Protection Coverage, please complete this form. A member of our customer service team will contact you within one business day to complete your request.

  • Request For Callback to Make a Payment

    Need to make a payment on a booking? You can now request us to call you to submit payments for Member First bookings to these destinations: Hawaii, Mexico, Caribbean, Central America and Continental USA. Callbacks will be made Monday – Friday from 8:00am to 6:00pm PDT and Saturday from 7:00am – 4:00pm PDT. All requests submitted after hours or on Sunday will be addressed on the next business day. Please note, callback agents can assist with payment for air-inclusive and land-only bookings, including payment using multiple credit cards. The Payment Desk agents will not be able to accept payments for cruise bookings, change or cancel existing bookings or accept new booking requests. 

    Payments can also be made online by visiting: https://www.pleasantholidays.com/ta/bookinglist

  • Update Flight Information

    For bookings with airport or hotel transfers that have not booked air through Member First, please complete the below fields. Our transfer company needs the arrival and departure information in order to properly schedule the transfer.

  • We’re sorry. Your booking does not qualify for the addition of Travel Protection Coverage. Thank you for choosing to travel with Pleasant Holidays. 

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