48th Annual Convention & Expo: Advocate | Act

Things to NOTE:

1. CEU's:

To be eligible for CEUs you will NEED to SIGN IN and SIGN OUT for your workshop.
No partial credit will be given.
Must fill out evaluation online to receive CEU's.

2. If you fill out this evaluation form electronically and include your email address you will be entered to win one of two $25 Amazon gift cards.

3. As we continue to strive for exellence - your experience, thoughts and feedback matters so please answer honestly.

Overall, how would the rate the 2023 Providers' Council Convention & Expo?*

	1	2	3	4	5	6	7	8	9	10

1 is Boring, 10 is Fantastic

General Sessions

	Not Satisfied	Somewhat Satisfied	Very Satisfied	N/A Did not attend
AM Welcome/ Special Remarks
Keynote (Jodie Patterson)
Awards of Excellence Ceremony
Luncheon
Peer Provider Awards
Chair's Award and Reception

Comments about the General Sessions?

Did you attend an AM Workshop?

YesNo

What AM Workshop did you attend?

How well were each of the workshop goals achieved (AM Workshop 1: Development Versus Finance: Healthy Friction or Organizational Liability)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Recognize the natural friction between your development and finance offices.
Identify risks to the organization in an unhealthy environment.
Understand your organization’s internal environment and embrace the roles each play.

How well were each of the workshop goals achieved (AM Workshop 2: Writing for Systems Change: How to Make the Case for Advocacy)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Define advocacy and how it can complement direct service work.
Explore strategies for identifying need/advantage of advocacy and systems change.
Determine best practices for preparing compelling requests and learn how to frame objectives and outcomes for advocacy work.

How well were each of the workshop goals achieved (AM Workshop 3: Bridging the Digital Divide)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Describe the work of Technology Navigators, including digital literacy and access support.
Identify barriers to digital inclusion and learn how Technology Navigators can address these barriers.
Learn the foundational components of a Technology Navigation program and how to adapt for their organization.

How well were each of the workshop goals achieved (AM Workshop 4: Community Based Work with LGBTQ+ Clients)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Discuss environmental barriers and modifications to inform working on a care team and managing referrals and community supports.
Explore other complicating factors with the LGBTQ+ community including transition, being a part of the larger LGBTQ community and co-morbidity.
Apply the knowledge in clinical practice, including assessment, individual and family intervention.

How well were each of the workshop goals achieved (AM Workshop 5: Strong for a Purpose: Using Exercise to Build Strength, Confidence and Community)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Appreciate the critical importance of integrating high-quality strength and conditioning training into the lives of neurodivergent people to improve their engagement, productivity, and overall quality of life.
Understand the barriers to launching and sustaining adaptive fitness programs, explore practical ways to overcome them, and to introduce a framework to help attendees design a program that works for them.
Learn valuable methods and skills necessary to coaching neurodivergent people through hands-on application.

How well were each of the workshop goals achieved (AM Workshop 6: Supporting Whole Health & Burnout Prevention)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Discuss examples of systemic workplace and traumatic workplace stress (secondary traumatic stress, vicarious, compare and contrast compassion fatigue, burnout)
Explain the rationale for a trauma informed, healing centered approach to provider whole wellness
Discuss at least three ways employers and staff can habituate trauma informed self-care and ethical but compassionate professional boundaries that support those who may be experiencing work-related stress.

How well were each of the workshop goals achieved (AM Workshop 7:Whatever it Takes: Using Cross-Agency Collaboration to Strengthen Permanency Outcomes)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn how permanency practices ensure stronger youth and family voice, and promote permanent relationships and stronger supports.
Learn how to use cross-provider agency collaboration to support workforce strategies and improved outcomes for families.
Learn key methods to evaluate permanency outcomes.

How well were each of the workshop goals achieved (AM Workshop 8: Chat with Commissioners: Disability and Community Services)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Hear about departmental updates from the Massachusetts Department of Disability Services.
Hear about departmental updates from the Massachusetts Commission for the Blind.
Hear about departmental updates from the Massachusetts Commission for the Deaf and Hard of Hearing.

How well were each of the workshop goals achieved (AM Workshop 9: Chat with Secretaries & Commissioners: Public and Mental Health, Veterans Services and Elder Affairs)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Hear about departmental updates from the Massachusetts Department of Mental Health.
Hear about departmental updates from the Massachusetts Department of Public Health.
Hear about departmental updates from the Massachusetts Department of Veterans Services.

How well were each of the workshop goals achieved (AM Workshop 10: If You Don't Advocate for Your Missions and Those You Serve, Who Will?)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify at least 3 strategies for advocating for those you serve.
Understand the legal differences between educational advocacy, lobbying, and political campaign intervention so that you will stay on the right side of the law.
Learn how other human service agencies—both those in this conference and throughout the nation—have advocated for their clients, despite limited resources.

How well were each of the workshop goals achieved (AM Workshop 11: Legal and Financial Update and Best Practices)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Gain the ability to implement recent changes in federal tax laws and regulations.
Implement measures to comply with Commonwealth Terms and Conditions for Human and Social Services.
Learn practical steps to take on recent accounting, auditing and regulatory issues.

How well were each of the workshop goals achieved (AM Workshop 12: Creating Career Pathways for the Foreign-Born Workforce)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the career advancement needs of the foreign-born workforce.
How to engage the foreign-borns in creating career advancement programs.
Learn from other agencies' experience in developing career pathway programs.

How well were each of the workshop goals achieved (AM Workshop 13: Practical Diversity, Equity, Inclusion and Belonging (DEIB) Approaches to Talent Acquisition)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Discuss DEIB recruiting challenges and learn practical tools and strategies to diversify your talent pool.
Confidently approach the topic of diversity in hiring and help avoid bias as you work to expand your candidate pools and your interview process.
Learn the most common mistakes recruiters make and ways to assess and improve your current recruiting approaches to succeed.

How well were each of the workshop goals achieved (AM Workshop 14: Breaking Up is Hard to Do)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Effective employee/ employer communication.
Reducing Risk around termination.
Holding employees accountable.

How well were each of the workshop goals achieved (AM Workshop 15: Culture Eats Strategy for Breakfast: How to Cultivate Culture in Any Setting)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Articulate the values, beliefs, and behaviors that will inform the program culture.
Identify the specific steps needed to intentionally cultivate a culture aligned with organizational values in any setting.
Develop and utilize a program specific roadmap to measure program growth and progress.

How well were each of the workshop goals achieved (AM Workshop 16: Responding to Record Requests)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify the different types of records requests that a provider may receive and the legal framework for each type of request.
Learn under what circumstances they are permitted and/or required to disclose the requested records or information.
Identify confidentiality and privilege issues raised by various documents request.

How well were each of the workshop goals achieved (AM Workshop 17: Your Role in Creating a Positive Environment)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Note three root causes of employee turnover.
Identify three emotional intelligence traits that are strengths, and three to work on improving (self-reflection).
Cite two strategies to infuse fun in the workplace.

How would satisfied were you with your AM Workshop?

	Not Satisfied	Somewhat Satisfied	Very Satisfied
Content matched written description
Session content was an appropriate level
Delivered an effective and clear presentation
Handouts/slides were useful
Presenters' were knowledgeable about subject matter
Presenters' were enthusiastic about subject matter
Presenters' encouraged audience participation
Comfort of workshop room
Workshop was 90 minutes in length

Comments about your AM Workshop session?

Did you attend a PM Workshop?

YesNo

What PM workshop did you attend?

How well were each of the workshop goals achieved (PM Workshop 18:What You Need to Know About Nonprofit Accounting and Banking)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn why so many nonprofits struggle to make ends meet.
Understand the Fundamental 5 approach.
Create your own Action Plan so they can move to implementation when you get back to the office.

How well were each of the workshop goals achieved (PM Workshop 19: Charitable Giving Panel)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn about current trends in charitable giving
Gain insight into the funder’s perspective on priorities and strategies in charitable giving.
Able to have questions related to charitable giving answered by the panelists.

How well were each of the workshop goals achieved (PM Workshop 20: Community Inclusion: What It Is (and Isn’t) & How to Achieve It)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify and describe at least 3 inclusion principles and indicate how that would apply to a recreational, sport, faith-based, social or community-based program provider.
Able to assess recreational program features and supports and identify what type of model it is and evaluate the benefits and hurdles to that type of programming.
Able to apply the best practices explored to their person-centered approach to accessing community inclusion and increase a sense of belonging.

How well were each of the workshop goals achieved (PM Workshop 21: Understanding Assistive Technology for Optimal Impact)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify at least 3 benefits of AT and at least 3 benefits of RSM and examples of situations/scenarios where they are used.
Identify 3 considerations for choosing AT.
Identify 3 Massachusetts AT programs.

How well were each of the workshop goals achieved (PM Workshop 22: Using an Interdisciplinary Family Centered Approach)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the family-centered service framework and its role in residential programming.
Identify methods for incorporating family input into universal and targeted program practices for individuals with I/DD living in residential programs.
Identify methods for incorporating family input into various clinical interventions.

How well were each of the workshop goals achieved (PM Workshop 23: When your Clients’ Cultural Norms Don’t Match Yours: Learning to Work with Immigrant Families)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Expand your view and understanding of the immigrant experience.
Gain tools for engaging people whose culture is different than yours.
Learn to start from a place of similarity despite external differences.

How well were each of the workshop goals achieved (PM Workshop 24: Chat with the Commissioners: Disability and Community Services)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Hear about departmental updates from the Massachusetts Department of Developmental Services.
Hear about departmental updates from the Massachusetts Commission for the Blind.
Hear about departmental updates from the Massachusetts Commission for the Deaf and Hard of Hearing.

How well were each of the workshop goals achieved (PM Workshop 25: Driving Better Results in a Changing Cyber Risk Environment)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn that improving cyber hygiene is the most impactful action companies can take to mitigate losses from ransomware attacks.
Learn the top 5 security controls and practices.

How well were each of the workshop goals achieved (PM Workshop 26: Human-Centered Organizations: A Call for Radical Humanity at Work)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn about the concept of human-centered organizations.
Learn from organizations that have developed processes and practices that center human dignity, learning, and well-being.
Explore the implications for centering humans in participant organizations.

How well were each of the workshop goals achieved (PM Workshop 27: The Ecology of Diversity)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn about actionable diversity, equity, and inclusion strategies.
Learn how to use data effectively for formulating questions.
Create environments that promote learning and adapt to diverse inhabitants.

How well were each of the workshop goals achieved (PM Workshop 28: The Four P's of Talent Retention)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Describe the key influences on employee retention, engagement, and attrition.
Learn to be proactive and intentional about enhancing employee’s sense of purpose, structuring growth opportunities, building and maintaining culture, and developing creative, competitive compensation packages.
Creative solutions to the workforce crisis executives are facing and develop strategies to overcome them.

How well were each of the workshop goals achieved (PM Workshop 29: Creating Connection Through Music)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the difference between active and passive music making and the differences it makes in our bodies and brains.
Articulate wellness benefits of incorporating music and arts into daily activities for both individuals supported and self.
Identify at least one music activity to incorporate into a daily routine for individuals supported and/or for self.

How well were each of the workshop goals achieved (PM Workshop 30: Intersectionality: The Presumed Dichotomy of Race and Queerness)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the dangers faced by queer and marginalized individuals.
Recognize and address nuances in homophobia, transphobia, and racism to create safer environments.
Be better equipped to advocate for yourself and those you serve.

How well were each of the workshop goals achieved (PM Workshop 31: Mindful Exploration of Unconscious Bias)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Increased awareness of discomfort in the mind and body related to bias.
Increased awareness of unconscious bias.
Introduced to basic mindfulness practices.

How well were each of the workshop goals achieved (PM Workshop 32: Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Provide a framework for understanding the styles of how people respond to conflict.
Examine how conflicts escalate and identify strategies for de-escalation and prevention.
Explore the nature of conflict in our lives.

How well were each of the workshop goals achieved (PM Workshop 33: Navigating Grief in Human Services)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn to identify delayed grief and being supportive.
Learn to allow themself to grieve and how to turn toward their grief.
Learn about supporting staff and co-workers when going through grief.

How well were each of the workshop goals achieved (PM Workshop 34: Prime Your Team for Action through Improv)

	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the core principles of improv.
Learn a variety of games and techniques that can be played in-person and/or online.
To use improv in team meetings and group trainings to se the tone, stir reflection and deepen connections.

How would satisfied were you with your PM Workshop?

	Not Satisfied	Somewhat Satisfied	Very Satisfied
Content matched written description
Session content was an appropriate level
Delivered an effective and clear presentation
Handouts/slides were useful
Presenters' knowledgeable about subject matter
Presenters' were enthusiastic about subject matter
Presenters' encouraged audience participation
Comfort of workshop room
Workshop was 90 minutes in length

Comments about your PM Workshop session?

What was your FAVORITE part of this year's Convention & Expo?

What was your LEAST favorite part of this year's Convention & Expo?

How likely is it you would recommend attending the Providers' Council's Convention and Expo to a co-worker or colleague?**

	0	1	2	3	4	5	6	7	8	9	10

0 is Not at all likely, 10 is Extremely Likely

How did you hear about the Providers' Council Convention & Expo?

What brought you to this year's Convention & Expo?

Is there anything else you think we should know to help us improve the convention and expo?

Lastly, what other topics would you like to see for future trainings, webinars or workshops?

Do you need CEU's?

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THANK YOU to our SPONSORS!

Thank you for joining us at the Providers' Council 48th Annual Convention & Expo: Advocate | Act | Achieve

Highlights and Lowlights

Final Thoughts?

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