50th Annual Convention & Expo: EVALUATION FORM

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Things to NOTE:

1. CEUs:

To be eligible for CEUs you will NEED to SIGN IN and SIGN OUT of your workshop.
No partial credit will be given.
Must fill out evaluation online to receive CEUs.

2. If you fill out this evaluation form electronically and include your email address, you will be entered to win one of two $25 Amazon gift cards.

3. As we continue to strive for exellence - your experience, thoughts and feedback matter so please answer honestly.

Have you attended a Providers' Council Convention & Expo in the past?

How did you travel to today's event?

Overall, how would you rate the 2025 Providers' Council Convention & Expo?

	1	2	3	4	5	6	7	8	9	10

1 is Boring, 10 is Fantastic

General Sessions

Rows	Not Satisfied	Somewhat Satisfied	Very Satisfied	N/A Did not attend
AM Welcome/Special Remarks
Keynote (Cait Donovan)
Awards of Excellence and Peer Provider Awards Ceremony
Presentation of Scholarships
Luncheon
Chair's Reception/Expo Bingo

Comments about the General Sessions?

Did you attend a Block A Workshop?

Which Block A Workshop did you attend?

How well were each of the workshop goals achieved (Block A Workshop 1: Chat with Secretaries & Commissioners: Public and Mental Health, Veterans Services and Elder Affairs)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Hear about departmental updates from the Massachusetts Department of Mental Health.
Hear about departmental updates from the Massachusetts Executive Office of Elder Affairs.
Hear about departmental updates from the Massachusetts Department of Veterans' Services.

How well were each of the workshop goals achieved (Block A Workshop 2: Wellness and Joy in the Modern Workplace)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify key practices that enhance joy and employee satisfaction.
Analyze case studies to understand the impact of wellness initiatives on organizational outcomes.
Develop a personal joy plan tailored to support individual growth and wellbeing.

How well were each of the workshop goals achieved (Block A Workshop 3: Connect with Cait: Burnout Chat for Supervisors & Managers)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Share individual experiences with burnout and learn from others.
Identify areas of stress that may be contributing to burnout.
Develop strategies to mitigate the effects of burnout.

How well were each of the workshop goals achieved (Block A Workshop 4: Lead What's Next)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the three-part framework of Switch: Direct the Rider, Motivate the Elephant, and Shape the Path.
Learn how to apply the model to real-world challenges in human services.
Leave with actionable strategies to lead change with clarity, compassion, and confidence.

How well were each of the workshop goals achieved (Block A Workshop 5: The Ethical Manager)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Recognize and navigate ethical dilemmas in the workplace.
Foster a culture of ethical leadership and accountability.
Understand legal and organizational standards for ethical conduct.

How well were each of the workshop goals achieved (Block A Workshop 6: From Policy to Practice: How One Agency is Adopting AI)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify practical applications of AI in human services settings, including policy development, staff training, and data governance.
Understand how to implement AI tools to ethically and effectively support the work of human services agencies.
Identify AI tools and apply prompt engineering strategies to streamline internal processes, support staff, and enhance communications initiatives.

How well were each of the workshop goals achieved (Block A Workshop 7: Allyship in Action)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Define the terms ally, collaborator, accomplice and co-conspirator.
Describe what is problematic about saviorism and performative allyship.
Create an allyship commitment and action plan.

How well were each of the workshop goals achieved (Block A Workshop 8: Not Just a Game: Addressing Youth Sports Betting in Massachusetts)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify emerging public health risks related to youth exposure to sports betting and gambling culture.
Gain tools to engage youth in conversations about gambling, media, and healthy decision-making.
Explore effective strategies and tools to educate and support youth and families in preventing gambling-related harm.

How well were each of the workshop goals achieved (Block A Workshop 9: Financial Intelligence: How to Tell Your Nonprofit's Story)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Explore essential financial reports and key performance indicators that are the right fit to tell your financial story.
Discover how digital platforms, dashboards, and visualization tools can make complex financial data clear and actionable for boards and senior leadership.
Learn strategies for utilizing technology to foster active financial discussions, improve decision-making, and ensure leadership alignment with financial sustainability goals.

How well were each of the workshop goals achieved (Block A Workshop 10: Influence Up! The Secrets to Managing Your Manager)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand and adapt to your manager’s communication and decision-making style to improve collaboration, reduce conflict, and increase mutual trust.
Develop strategic self-advocacy skills to confidently communicate your value, set boundaries, and align your goals with organizational priorities.
Apply practical influence techniques to manage up effectively, lead from any level, and navigate difficult dynamics with professionalism and clarity.

How well were each of the workshop goals achieved (Block A Workshop 11: Guidelines for Effective Cross-Cultural Dialogue)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Apply the VISIONS Guidelines to facilitate respectful, productive cross-cultural dialogue.
Use the Feelings Wheel to identify and articulate emotional responses.
Understand how emotions serve as messengers to support self-awareness and empathy in communication.

How well were each of the workshop goals achieved (Block A Workshop 12: The REAL Program: A 'Pathway' to Hope)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify individual definitions of ‘Recovery’ and what informs our understanding and perspectives around ‘Recovery.’
Understand & identify how the REAL Program can help support individuals with lived experience with their personal and professional goals.
Identify how sharing one’s own lived experience is a powerful way to inspire hope.

How well were each of the workshop goals achieved (Block A Workshop 13: Legal and Financial Update)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn about new accounting and financial audit rules and guidance.
Gain insight on how to challenge potential loss of federal grants.
Understand legal basis and process for revocation of 501(c)(3) tax exempt status.

How would satisfied were you with your Block A Workshop?

Rows	Not Satisfied	Somewhat Satisfied	Very Satisfied
Content matched written description
Session content was an appropriate level
Delivered an effective and clear presentation
Handouts/slides were useful
Presenters were knowledgeable about subject matter
Presenters were enthusiastic about subject matter
Presenters encouraged audience participation
Comfort of workshop room
Workshop was 60 minutes in length

Comments about your Block A Workshop session?

Did you attend a Block B Workshop?

Which Block B workshop did you attend?

How well were each of the workshop goals achieved (Block B Workshop 14: Chat with Commissioners: Disability and Community Services)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Hear about departmental updates from the Massachusetts Department of Disability Services.
Hear about departmental updates from the Massachusetts Commission for the Blind.
Hear about departmental updates from the Massachusetts Commission for the Deaf and Hard of Hearing.

How well were each of the workshop goals achieved (Block B Workshop 15: Trauma Informed Yoga)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Engage in restorative yoga practice and gain tools for personal self-care.
Understand the benefits of trauma-informed care and how body-based interventions can advance healing.
Learn about the applications of trauma informed practices and how they can impact communities served.

How well were each of the workshop goals achieved (Block B Workshop 16: Finding Calm in the Chaos: Decreasing Stress Through Mindful Thinking)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Introduce mindfulness practices and their benefits to the self and communities served.
Develop skills on the use of centering and breathing techniques to deepen bodily awareness.
Provide exposure to mindfulness practice.

How well were each of the workshop goals achieved (Block B Workshop 17: Great Leaders Eat Lunch)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify how leadership behaviors can unintentionally contribute to team burnout and examine the subtle signals leaders send through their own work habits and how these can shape team culture and expectations.
Apply practical strategies to model sustainable, healthy work practices, including setting boundaries, encouraging work-life integration, and promoting psychological safety.
Understand the business impact of modeling well-being as a leadership strategy and how prioritizing self-care and balance as a leader leads to increased employee engagement, retention, and long-term performance.

How well were each of the workshop goals achieved (Block B Workshop 18: Holding Hope by Remembering How Far We Have Come)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Describe key historical milestones in the development of social services in Massachusetts, including major reforms and policy shifts such as deinstitutionalization and the expansion of addiction and recovery services.
Evaluate trends and initiatives that are shaping the future of social services in Massachusetts, including workforce development, funding strategies, and innovations in care.
Discuss potential strategies for improving service delivery and outcomes in Massachusetts, informed by historical context and current needs.

How well were each of the workshop goals achieved (Block B Workshop 19: Ethics Discussion: Use of AI in Supervision of Mental Health Counseling)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Re-familiarize oneself with the ethical and legal standards relevant to the use of developing technology.
Participate in discussion to facilitate an understanding of the use of AI in supervision of mental health counselors.
Recognize how to apply ethical principles to the application of technological advancements like AI.

How well were each of the workshop goals achieved (Block B Workshop 20: The Equity Workforce Metric: Evaluation Framework for Career Advancement Programs)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the key components of a data system that measures career advancement beyond job retention.
Learn how agencies are using data to inform workforce development strategy, internal investments, and organizational positioning.
Contribute to the development of a shared benchmarking framework for career growth in the human services sector.

How well were each of the workshop goals achieved (Block B Workshop 21: Strategic Self-Disclosure: A Clinical Tool)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Define strategic self-disclosure.
Explore the specific uses, benefits, and risks of utilizing strategic self-disclosure.
Consider adaptations necessary when employing strategic self-disclosure in a virtual setting.

How well were each of the workshop goals achieved (Block B Workshop 22: Beyond Compliance: Why Continuous Quality Improvement Matters)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the value of CQI as it relates to stakeholder investment, quality improvement, and risk management.
Become familiar with the Plan, Do, Study, Act CQI framework.
Receive the tools necessary to implement CQI within programs and organizations.

How well were each of the workshop goals achieved (Block B Workshop 23: Strategies to Retain a Diverse Behavioral Health Workforce)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify the key work-related and identity-related factors—including preferred incentives—that influence retention among behavioral health professionals from underrepresented populations.
Describe the workplace experiences of inclusion, stress, and discrimination that shape underrepresented professionals’ decisions to stay in or leave their organizations.
Develop a concrete, timeline-based retention action plan tailored to one’s own organizational contexts using study-informed strategies.

How well were each of the workshop goals achieved (Block B Workshop 24: ICHRA: Is It Right For Your Organization?)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Define ICHRA and understand how the Providers' Council ICHRA partnership with USI and Venteur works.
Understand the implementation process and costs associated with ICHRA.
Gain access to resources on how to implement ICHRA in one's own organization.

How well were each of the workshop goals achieved (Block B Workshop 25: Hot Topics in Employment Law for Non-Profit Providers)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the current landscape pertaining to the employment-related Executive Orders issued earlier this year.
Understand recent updates to state employment laws, including the Massachusetts Pay Transparency Law.
Understand federal enforcement priorities, including any updates stemming from the change in administration.

How well were each of the workshop goals achieved (Block B Workshop 26: Side by Side: Peer Support for Families Navigating Recovery?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Develop an understanding of peer support roles, specifically in the context of stigma and trauma.
Explore effective peer-led engagement strategies.
Explore some of the potential challenges with integrating peer services in a traditional clinical setting.

How would satisfied were you with your Block B Workshop?

Rows	Not Satisfied	Somewhat Satisfied	Very Satisfied
Content matched written description
Session content was an appropriate level
Delivered an effective and clear presentation
Handouts/slides were useful
Presenters were knowledgeable about subject matter
Presenters were enthusiastic about subject matter
Presenters encouraged audience participation
Comfort of workshop room
Workshop was 60 minutes in length

Comments about your Block B Workshop session?

Did you attend a Block C Workshop?

Which Block C Workshop did you attend?

How well were each of the workshop goals achieved (Block C Workshop 27: Chat with the Commissioners: Children, Youth & Family)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Hear about departmental updates from the Massachusetts Department of Early Education and Care.
Hear about departmental updates from the Massachusetts Department of Children and Families.
Hear about departmental updates from the Massachusetts Department of Transitional Assistance.

How well were each of the workshop goals achieved (Block C Workshop 28: Networking Round: Human Resources & Training Leaders)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Connect with other HR and Training Leaders in the sector.
Learn about best practices in the HR and Training space.
Gain new ideas and strategies to implement in the areas of HR and Training.

How well were each of the workshop goals achieved (Block C Workshop 29: Networking Round: Supervisors & Middle Managers)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Connect with other supervisors and middle managers in the sector.
Learn about best practices and key skills in supervision and management.
Gain new ideas and strategies to implement in the areas of supervision and management.

How well were each of the workshop goals achieved (Block C Workshop 30: Networking Round: Public Policy & Advocacy)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Connect with other professionals working in public policy and advocacy in the human services sector.
Learn about best practices and key updates in public policy and advocacy.
Gain new ideas and strategies to implement in the areas of advocacy and public policy engagement.

How well were each of the workshop goals achieved (Block C Workshop 31: De-Stress on the Job: Simple Tools for Staying Grounded and Effective)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Name the 3 universal triggers of stress.
Understand how and why stress impacts the brain, body, emotions, and behavior.
Apply at least 2 practices to interrupt the body's stress response cycle in real time.

How well were each of the workshop goals achieved (Block C Workshop 32: Connect with Cait: Burnout Chat for Direct Care Staff)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Share individual experiences with burnout and learn from others.
Identify areas of stress that may be contributing to burnout.
Develop actionable strategies to mitigate the effects of burnout.

How well were each of the workshop goals achieved (Block C Workshop 33: Strategic Planning and Communication for Resilient Nonprofits)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Apply adaptive strategic planning methods that help organizations remain mission-focused and operationally flexible during periods of political, regulatory, or economic instability.
Develop clear, consistent communication strategies for internal teams, funders, and external stakeholders that build trust, reduce fear, and maintain momentum in uncertain times.
Implement scenario planning and rapid risk assessment tools to prepare one's organization for external disruptions without defaulting to reactive or short-term thinking.

How well were each of the workshop goals achieved (Block C Workshop 34: Our Greatest Asset: Workforce Recruitment, Retention and Resilience)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Identify and assess at least two innovative recruitment strategies that can be adapted to meet the unique needs of human service organizations.
Develop a plan that incorporates at least two retention practices that agencies could explore implementing.
Identify at least three techniques or tools designed to strengthen individual and team resilience in trauma-exposed work environments.

How well were each of the workshop goals achieved (Block C Workshop 35: AI Is Here—Now What? Bring Your Questions, Leave with Prompts!)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Describe how AI can benefit strategic and tactical issues facing social service agencies.
Develop, test, modify, and critique prompts.
Describe an array of applications and resources to explore after the workshop.

How well were each of the workshop goals achieved (Block C Workshop 36: Moving from Unconscious Bias to Inclusive Leadership)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Examine the prevalent instances and consequences of unconscious bias and microaggressions in the workplace.
Uncover strategies to reduce the prevalence of microaggressions and learn effective responses when faced with microaggressive behavior.
Understand the significant impact of inclusive leadership on organizational performance and profitability, including ways to enhance the qualities of inclusive leadership and monitor microbehaviors that foster inclusivity.

How well were each of the workshop goals achieved (Block C Workshop 37: Got Conflict? Conflict Skills for Human Service Professionals)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn about the styles of responses to conflict.
Learn about the common myths about conflicts and the dynamics of people engaged in conflict.
Learn about how conflict escalates and be able to identify strategies for de-escalation and prevention.

How well were each of the workshop goals achieved (Block C Workshop 38: Sustainability in Compensation: Enriching Employee Benefits)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Understand the difference between cost of labor and cost of living—and how each impacts compensation strategy, equity considerations, and inflation response.
Explore creative benefits and real-life examples of living wage strategies that support employee well-being and organizational sustainability.
Gain practical tools for compensation planning, including selecting relevant market data and drafting a values-aligned compensation philosophy.

How well were each of the workshop goals achieved (Block C Workshop 39: Creating Dream Teams through Courage, Culture and Coaching)?

Rows	Poorly Achieved	Somewhat Achieved	Highly Achieved
Learn how to demonstrate accountability and foster transparency to build trust, inspire confidence, and drive team performance.
Learn strategies to cultivate a supportive, inclusive culture that provides purpose, enhances communication, and aligns shared values.
Gain practical tools to provide personalized coaching that unlocks individual potential and sustains long-term team success.

How would satisfied were you with your Block C Workshop?

Rows	Not Satisfied	Somewhat Satisfied	Very Satisfied
Content matched written description
Session content was an appropriate level
Delivered an effective and clear presentation
Handouts/slides were useful
Presenters were knowledgeable about subject matter
Presenters were enthusiastic about subject matter
Presenters encouraged audience participation
Comfort of workshop room
Workshop was 60 minutes in length

Comments about your Block C Workshop session?

What was your FAVORITE part of this year's Convention & Expo?

Why?

What was your LEAST favorite part of this year's Convention & Expo?

Why?

How likely is it you would recommend attending the Providers' Council's Convention and Expo to a co-worker or colleague?*

	0	1	2	3	4	5	6	7	8	9	10

0 is Not at all likely, 10 is Extremely Likely

How did you hear about the Providers' Council Convention & Expo?

What brought you to this year's Convention & Expo?

Do you prefer the (3) 60-minute workshop format or the (2) 90-minute format used in past years?

Is there anything else you think we should know to help us improve the convention and expo?

Lastly, what other topics would you like to see for future trainings, webinars or workshops?

Do you need CEUs?

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Email (Email address where you would like your CEU certificate sent)

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Your Name (optional)

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Overall, how would you rate your experience as an EXHIBITOR at the 2025 Providers' Council Convention & Expo?

	1	2	3	4	5	6	7	8	9	10

1 is Boring, 10 is Fantastic

What type of exhibitor table did you purchase?

Exhibitor Experience

Rows	Not Satisfied	Somewhat Satisfied	Very Satisfied
Exhibitor registration process
Amount of communication leading up to event
Exhibitor Space/table
Time for attendees to visit tables
Ability to connect with potential clients, consumers and business partners
Staff assistance throughout the day

Comments about your overall Exhibitor Experience?

How many times have you exhibited at the Providers' Council's Convention & Expo?

How did you hear about exhibiting at Providers' Council Convention & Expo?

Other

How likely is it you would recommend exhibiting at the Providers' Council's Convention and Expo to another business/organization?

	0	1	2	3	4	5	6	7	8	9	10

0 is Not at all likely, 10 is Extremely likely

Do you plan to exhibit again at the Providers' Council's 2026 Convention & Expo?

What areas can we improve on to help us prepare for our next Convention & Expo?

Please be as specific as possible.

Are you currently a Council member?

Are you interested in learning more about being a Council member and the associated benefits?

Share your Information - we would be happy to connect with you!

First NameLast NameCompany/Organization

Email

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Thank you for being a Member of the Providers' Council. We value your feedback!

COMPANY/ORGANIZATION NAME (OPTIONAL)

Overall, how would you rate your experience as a PRESENTER at the 2025 Providers' Council Convention & Expo?

	1	2	3	4	5	6	7	8	9	10

1 is Very Dissatisfied, 10 is Very Satisfied

When was your workshop scheduled?

Presenter Experience:

Rows	Not Satisfied	Somewhat Satisfied	Satisfied
Technical assistance
Amount of communication leading up to event
Networking opportunities
Day-of staff support from Providers' Council
Ability to connect with potential clients, consumers and business partners
Workshop attendance number

What went well during your workshop experience?

What areas would you like to see improved upon?

Please be as specific as possible.

Additional comments / questions:

How many times have you or your organization presented at the Providers' Council Convention & Expo?

How did you hear about presenting at Providers' Council Convention & Expo?

Other

Would you recommend presenting at the Providers' Council's Convention and Expo to another business/organization?

Please share why you would not recommend presenting (optional).

Are you interested in working with the Council throughout the year, on a training or webinar?

Please enter your email here so we can reach you!

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(Optional) Share your Information - we are happy to connect with you!

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THANK YOU DIAMOND SPONSOR!

THANK YOU PLATINUM SPONSOR!

Thank you for joining us at the Providers' Council 50th Annual Convention & Expo: 50 Years Together: Celebrating Today, Shaping Tomorrow!

Highlights and Lowlights

Final Thoughts?

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