Warranty Form

Customer and Product Information

Please submit one form for each product.
Red Ape Audio Store Repair/Warranty Form
Date of Submission / Tarikh Penghantaran

DayMonthYear
2 digit day, 2 digit month, 4 digit yearDate
Full Name / Nama Penuh

First NameLast Name
Current Warranty Stage / Peringkat Waranti Semasa
Internal staff use only.
Warranty Status / Status Waranti
Replacement Issued?
Replacement Date / Tarikh Penggantian

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Replacement Unit Serial No. / Nombor Siri Unit Gantian
Replacement Source / Sumber Unit Gantian
1:1 Exchange Decision / Keputusan Pertukaran 1:1
Linked Original Warranty Case No.
Update Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Email Address
Alamat E-mel
Phone Number / Nombor Telefon

Phone Number
Address / Alamat

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Select Brand / Pilih Jenama
Other Brand / Jenama Lain
Model and Variation / Model dan Variasi
Please include the exact colour, version, storage capacity, impedance or other applicable variation. / Sila nyatakan warna, versi, kapasiti storan, impedans atau variasi lain yang berkenaan.
Serial Number / Nombor Siri
The serial number may be printed on the product or original box. / Nombor siri mungkin tercetak pada produk atau kotak asal.
Order ID or Invoice Number / ID Pesanan atau Nombor Invois
Required for Shopee, Lazada or online purchases where applicable. / Diperlukan untuk pembelian Shopee, Lazada atau dalam talian jika berkenaan.
Purchase Date / Tarikh Pembelian

MonthDayYear
Warranty Valid Until / Waranti Sah Sehingga

DayMonthYear
2 digit day, 2 digit month, 4 digit yearDate
Proof of Purchase / Bukti Pembelian

Upload an invoice, receipt or platform order screenshot if available. If lost, select “Lost – verification required” below. / Muat naik invois, resit atau tangkapan skrin pesanan platform jika ada. Jika hilang, pilih “Hilang – perlu pengesahan” di bawah.
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Proof of Purchase Status / Status Bukti Pembelian
Product Type / Jenis Produk
Sales Channel / Saluran Pembelian
Items Submitted / Barangan Diserahkan
General Problem Checklist / Senarai Semak Masalah Umum
DAP Problems / Masalah DAP
IEM Problems / Masalah IEM
Headphone Problems / Masalah Fon Kepala
Problem Frequency / Kekerapan Masalah
DAC / AMP Problems / Masalah DAC / AMP
Streamer Problems / Masalah Penstrim
Speaker Problems / Masalah Pembesar Suara
Additional Problem Description / Penerangan Tambahan Mengenai Masalah
Describe the symptoms, steps to reproduce, and when the issue began. / Terangkan simptom, langkah untuk mengulangi masalah, dan bila masalah bermula.
Photos or Videos / Foto atau Video

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Customer Declaration / Pengisytiharan Pelanggan
FiiO Warranty Policy / Polisi Waranti FiiO
https://www.fiio.com/serviceinsurance

Red Ape Audio Notice / Notis Red Ape Audio
The manufacturer’s policy is provided for reference. Warranty handling for products purchased from Red Ape Audio is subject to proof of purchase, product inspection, applicable local terms and manufacturer approval. Submission does not automatically mean warranty approval.
Polisi pengilang disediakan sebagai rujukan. Pengendalian waranti bagi produk yang dibeli daripada Red Ape Audio tertakluk pada bukti pembelian, pemeriksaan produk, terma tempatan yang berkenaan dan kelulusan pengilang. Penghantaran borang tidak bermaksud waranti diluluskan secara automatik.
MOONDROP Official Support / Sokongan Rasmi MOONDROP
https://moondroplab.com/en/contact-support

Red Ape Audio Notice / Notis Red Ape Audio
The manufacturer’s policy is provided for reference. Warranty handling for products purchased from Red Ape Audio is subject to proof of purchase, product inspection, applicable local terms and manufacturer approval. Submission does not automatically mean warranty approval.
Polisi pengilang disediakan sebagai rujukan. Pengendalian waranti bagi produk yang dibeli daripada Red Ape Audio tertakluk pada bukti pembelian, pemeriksaan produk, terma tempatan yang berkenaan dan kelulusan pengilang. Penghantaran borang tidak bermaksud waranti diluluskan secara automatik.
HiFiMAN Warranty Policy / Polisi Waranti HiFiMAN
https://uk.hifiman.com/pages/warranty-policy

Red Ape Audio Notice / Notis Red Ape Audio
The manufacturer’s policy is provided for reference. Warranty handling for products purchased from Red Ape Audio is subject to proof of purchase, product inspection, applicable local terms and manufacturer approval. Submission does not automatically mean warranty approval.
Polisi pengilang disediakan sebagai rujukan. Pengendalian waranti bagi produk yang dibeli daripada Red Ape Audio tertakluk pada bukti pembelian, pemeriksaan produk, terma tempatan yang berkenaan dan kelulusan pengilang. Penghantaran borang tidak bermaksud waranti diluluskan secara automatik.
iBasso Warranty Policy / Polisi Waranti iBasso
https://ibasso.com/policies/

Red Ape Audio Notice / Notis Red Ape Audio
The manufacturer’s policy is provided for reference. Warranty handling for products purchased from Red Ape Audio is subject to proof of purchase, product inspection, applicable local terms and manufacturer approval. Submission does not automatically mean warranty approval.
Polisi pengilang disediakan sebagai rujukan. Pengendalian waranti bagi produk yang dibeli daripada Red Ape Audio tertakluk pada bukti pembelian, pemeriksaan produk, terma tempatan yang berkenaan dan kelulusan pengilang. Penghantaran borang tidak bermaksud waranti diluluskan secara automatik.
HiBy Warranty Policy / Polisi Waranti HiBy
https://store.hiby.com/pages/warranty

Red Ape Audio Notice / Notis Red Ape Audio
The manufacturer’s policy is provided for reference. Warranty handling for products purchased from Red Ape Audio is subject to proof of purchase, product inspection, applicable local terms and manufacturer approval. Submission does not automatically mean warranty approval.
Polisi pengilang disediakan sebagai rujukan. Pengendalian waranti bagi produk yang dibeli daripada Red Ape Audio tertakluk pada bukti pembelian, pemeriksaan produk, terma tempatan yang berkenaan dan kelulusan pengilang. Penghantaran borang tidak bermaksud waranti diluluskan secara automatik.
TANGZU Official Support / Sokongan Rasmi TANGZU
https://tangzu.net/pages/contact

Red Ape Audio Notice / Notis Red Ape Audio
The manufacturer’s policy is provided for reference. Warranty handling for products purchased from Red Ape Audio is subject to proof of purchase, product inspection, applicable local terms and manufacturer approval. Submission does not automatically mean warranty approval.
Polisi pengilang disediakan sebagai rujukan. Pengendalian waranti bagi produk yang dibeli daripada Red Ape Audio tertakluk pada bukti pembelian, pemeriksaan produk, terma tempatan yang berkenaan dan kelulusan pengilang. Penghantaran borang tidak bermaksud waranti diluluskan secara automatik.
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Customer and Product Information

Red Ape Audio Store Repair/Warranty Form