RE:SURE CCTV Monitoring Protocol Form

1
Before we get started, can we get your name so we know who to contact later on if we have any questions about this form.
First Name
Last Name
Please enter your phone
Please enter your email
2
Site Name & Location
Site Name & Location
Google Maps Link / Pin Drop
3
Expected date of Installation if known
Date
Day
Month
Year
4
Site Address* This field is required.Please enter the full address of the site to be monitored.
Street Address
Street Address Line 2
City
County
Post Code / Eir Code
Ireland
England
Ireland
Northern Ireland
Scotland
Wales
Country
5
Short site description - Please give a brief description of the site that will help us respond better. The more detail we have, the better. Please also give us some detail about the site example, layout, size, day-to-day activity, activity during monitor hours.* This field is required.Please also tell us any features of the site that are particularly vulnerable or high value e.g.Fuel tank at south perimeter,
6
Sterility of site* This field is required.
2+ Mtr Wall or Fence
1+ Mtr Wall or Fence
No Gate
Manual Gate
Automatic Gate
No perimeter fencing/open site
Blend - sterile (fenced areas) and open areas
7
Automatic gate opening method* This field is required.
GSM Dialler
RFID Fobs
Keypad at Gate
Mobile App
RE:SURE I/O
Other
8
Any activity expected during monitoring hours - Please tick the applicable boxesWhile ideally, we want to avoid seeing any authorised activity on sites, due to the chance of operator error, we recognise that this is not always possible. Having a clear understanding of any expected authorised activity on the grounds, when the system will probably not be disarmed, will mean we can deliver our service more accurately.
Deliveries outside of working hours
Gardener/Cleaner attends site
Workers Starting/Finishing outside of normal working hours
People use the site as a shortcut/walk through
Site is a shared site with other business within the/some monitored areas
9
Estimated Time and Day of Week of Deliveries outside of working hours.* This field is required.
10
Estimated Time and Day of Week of Gardener/Cleaner attends site* This field is required.
11
Understanding a bit more about the property* This field is required.Please tick any of the boxes below that will apply to this site:
The site has been targeted before
Livestock/Pets/animals on site
Tools/Material/Machinery Stored onsite
Monitored alarm on the site monitored by a different monitoring station
Motion detection security lights on site
12
Installer Questions* This field is required.Please enter the Installation Company Details, if unsure please enter TBC.
Installation Company Name
Installer/Engineer name on site
13
Details about the system if known
No of Monitored Cameras
Please Select
Please Select
Adpro (Fast Trace II)
Adpro (iFT Gateway)
Agent VI
Avigilon ACC
Avigilon Rialto
Axis
Camect
Cathexis
Dahua
Davantis
Dedicated Micros
Ganz AIBox
Geovision
Heitel
Hikvision
Idefigo Reconeyez
Lilin NVR
Milesight
Milestone
Mobotix
N/A - Sensors only
Other
PSS
RSI Videofied
Tele Eye
Umbo
Vaelsys
VCA
Main Detection Platform
Please Select
Please Select
Hikvision
Dahua
Other
NVR/DVR Manufacturer
Please Select
Please Select
4G - Supplied by RE:SURE (not CSL or Jola)
4G – Supplied by customer
CSL (4G Backup) - Supplied by Installer
CSL (4G Backup) - Supplied by RE:SURE
CSL (4G only) – Supplied by Installer
CSL (4G only) – Supplied by RE:SURE
Fixed Line – Supplied by customer
Fixed Line – Supplied by customer & Netcelero i-sPi
Fixed Line – Supplied by RE:SURE
Fixed Line – Supplied by RE:SURE & Netcelero i-sPi
Jola (Dual Sim) 4G - Supplied by RE:SURE
Jola 4G – Supplied by customer
Jola 4G (Single Sim) – Supplied by RE:SURE
Jola 4G - SIM only
Netcelero (bonded) - Supplied by customer
Netcelero (bonded) - Supplied by installer
Netcelero (bonded) - Supplied by RE:SURE
Sigfox
Comms Path
Please Select
Please Select
No Speakers on site
Amp and speaker via Camect
Amp and speaker via NVR
Axis IP speaker
Hikvision IP speaker
Netgenium
Other
TOA IP speaker
Type of Speaker
No of speakers
Please Select
Please Select
Mains Power
Mains power with UPS
Battery power backed up by generator
Hydrogen
Mains power with hydrogen
Battery power backed up by hydrogen
Battery power backed up by solar/wind
Battery power backed up by gas
TBC
Battery operated cams
Power Source
Location of CCTV Equipment
14
Arming Method for Site* This field is required.CCTV Monitoring needs to be switched off when authorised people are on site and turned on when they are leaving/left. Please choose the appropriate method for this site.
Keypad
Automatic ARM/DISARM Schedule
Via the Intruder alarm
RE:SURE I/O APP
Other app
Other
15
1st Key Holder* This field is required.We require a minimum of two Keyholders, if you need more than four please contact your Key Account Manager. We recommend that all keyholders should be able to get to site within 20 minutes of receiving a call about an incident. Please note, that by default all Keyholders will be granted full permissions to request any site, keyholder or protocol changes - please inform us if any restrictions are required
Full Name
Relationship to the site ie Resident/Director
Email
Please Select
Please Select
Manager
User
Not using I/O App
RE:SURE I/O User level
Contact Number
Password for Verification
Duress Password in an Emergency
16
2nd Key Holder* This field is required.We recommend that all keyholders should be able to get to site within 20 minutes of receiving a call about an incident. Please note, that by default all Keyholders will be granted full permissions to request any site, keyholder or protocol changes - please inform us if any restrictions are required
Full Name
Relationship to the site ie Resident/Director
Email
Please Select
Please Select
Manager
User
Not using I/O App
RE:SURE I/O User level
Contact Number
Password for Verification
Duress Password in an Emergency
17
3rd Key HolderWe recommend that all keyholders should be able to get to site within 20 minutes of receiving a call about an incident. Please note, that by default all Keyholders will be granted full permissions to request any site, keyholder or protocol changes - please inform us if any restrictions are required
Full Name
Relationship to the site ie Resident/Director
Email
Please Select
Please Select
Manager
User
Not using I/O App
RE:SURE I/O User level
Contact Number
Password for Verification
Duress Password in an Emergency
18
4th Key HolderWe recommend that all keyholders should be able to get to site within 20 minutes of receiving a call about an incident. Please note, that by default all Keyholders will be granted full permissions to request any site, keyholder or protocol changes - please inform us if any restrictions are required
Full Name
Relationship to the site ie Resident/Director
Email
Please Select
Please Select
Manager
User
Not using I/O App
RE:SURE I/O User level
Contact Number
Password for Verification
Duress Password in an Emergency
19
I.T Contact for site if applicableIt can help us greatly in terms of troubleshooting later on to know who to contact about issues we may experience with the IT. You can ignore this question of the site is a residence or if connection to RE:SURE is a via a 4G modem.
Name
Phone
Email
20
Opening Times, if applicable "For your Open and Close times, please allow a 30-minute buffer within your working hours for scheduled arm/disarm of CCTV monitoring. Keyholders can update this anytime. If you want 24/7 monitoring, simply write '24/7' in the boxes. If your work starts or finishes later than usual, PLEASE contact the Control Room at anytime to let them know."
Open/Disarm
Close/Arm
Monday
Row 0, Column 0
Row 0, Column 1
Tuesday
Row 1, Column 0
Row 1, Column 1
Wednesday
Row 2, Column 0
Row 2, Column 1
Thusday
Row 3, Column 0
Row 3, Column 1
Friday
Row 4, Column 0
Row 4, Column 1
Saturday
Row 5, Column 0
Row 5, Column 1
Sunday
Row 6, Column 0
Row 6, Column 1
Monday
Tuesday
Wednesday
Thusday
Friday
Saturday
Sunday
Open/Disarm
Row 0, Column 0
Close/Arm
Row 0, Column 1
Open/Disarm
Row 1, Column 0
Close/Arm
Row 1, Column 1
Open/Disarm
Row 2, Column 0
Close/Arm
Row 2, Column 1
Open/Disarm
Row 3, Column 0
Close/Arm
Row 3, Column 1
Open/Disarm
Row 4, Column 0
Close/Arm
Row 4, Column 1
Open/Disarm
Row 5, Column 0
Close/Arm
Row 5, Column 1
Open/Disarm
Row 6, Column 0
Close/Arm
Row 6, Column 1
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21
Additional RE:SURE I/O UsersIf any people that are not keyholders, require access to the app, please name them below, and assign their level. Managers have full admin rights: they can add and remove users, change schedules, and check the logs. Users only have permission to ARM/DISARM the system. You can download the app at the end of this form.
Name
Email
Manager
User
User 1
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
User 2
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
User 3
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
User 4
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
User 5
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
User 6
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Row 5, Column 3
User 1
User 2
User 3
User 4
User 5
User 6
Name
Row 0, Column 0
Email
Row 0, Column 1
Manager
Row 0, Column 2
User
Row 0, Column 3
Name
Row 1, Column 0
Email
Row 1, Column 1
Manager
Row 1, Column 2
User
Row 1, Column 3
Name
Row 2, Column 0
Email
Row 2, Column 1
Manager
Row 2, Column 2
User
Row 2, Column 3
Name
Row 3, Column 0
Email
Row 3, Column 1
Manager
Row 3, Column 2
User
Row 3, Column 3
Name
Row 4, Column 0
Email
Row 4, Column 1
Manager
Row 4, Column 2
User
Row 4, Column 3
Name
Row 5, Column 0
Email
Row 5, Column 1
Manager
Row 5, Column 2
User
Row 5, Column 3
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22
Email Groups* This field is required.We will automatically send an email Report for important events, such as Incidents (when a person or vehicle is on your property, and we respond in kind) and also in cases where we lose connection to your site, and it is no longer protected). Please mark below who you would like to receive these emails. We require at least 1 answer per line. Please contact us if you want to add anyone else to this list that is neither a keyholder nor a RE:SURE I/O User.
Incidents
Connection loss/regain
None
1st Key Holder
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
2nd Key Holder
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
3rd Key Holder
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
4th Key Holder
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
RE:SURE I/O user 1
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
RE:SURE I/O user 2
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
RE:SURE I/O user 3
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
1st Key Holder
2nd Key Holder
3rd Key Holder
4th Key Holder
RE:SURE I/O user 1
RE:SURE I/O user 2
RE:SURE I/O user 3
Incidents
Row 0, Column 0
Connection loss/regain
Row 0, Column 1
None
Row 0, Column 2
Incidents
Row 1, Column 0
Connection loss/regain
Row 1, Column 1
None
Row 1, Column 2
Incidents
Row 2, Column 0
Connection loss/regain
Row 2, Column 1
None
Row 2, Column 2
Incidents
Row 3, Column 0
Connection loss/regain
Row 3, Column 1
None
Row 3, Column 2
Incidents
Row 4, Column 0
Connection loss/regain
Row 4, Column 1
None
Row 4, Column 2
Incidents
Row 5, Column 0
Connection loss/regain
Row 5, Column 1
None
Row 5, Column 2
Incidents
Row 6, Column 0
Connection loss/regain
Row 6, Column 1
None
Row 6, Column 2
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23
Please insert here any information that you would like to add regarding the site protocol.* This field is required.Add anything here that you think may be relevant that are not covered in the questions above.
Should be Empty: