Reservation Assistance

Reservation Assistance
RESERVATION ASSISTANCE: This form is for assistance with cancellations or date changes for reservations.

REFUNDS: For instructions on refunding past or current-day reservations, please refer to the instructions in the Learning Center.
Property Name: *
Your email: *
example@example.com
Reservation Assistance
How can we assist with the reservation(s)?*

Cancel a future reservation(s)Change the date on the reservation(s)Other
Please provide as much detail as possible regarding your request, including the Reservation ID(s)Name(s) affected: *
Is the guest aware of the reservation change?*

YesNo
What is the reason for the cancellation?*

Occupancy/Oversold/Inventory errorPrivate event/buyoutUnplanned maintenance/renovations/closureAmenity issuePricing errorWeather relatedOther
Please provide more details regarding the reason for cancellation: *
What are the date(s) affected by your cancellation?*
Separate dates with commas. Ex: 2/14/26, 2/15/26
Do you need to cancel all reservations for the dates listed above, or only specific reservations?*

All reservationsSpecific reservations
How would you like to provide the reservation information for cancellations?*

Upload a screenshot/fileEnter the information
Please provide the Reservation ID/Reservation Name/Product Name for all cancellations:*
Upload a screen shot or file of the reservations you need canceled or enter the ID's above: *

Cancelof
What product(s) are affected by the cancellation(s)?
Reservation ID: *
Reservation Name:*

First NameLast Name
Existing Reservation Date: *

MonthDayYear
NEW DATE: What is the new date for this reservation? *

MonthDayYear
Is there an increased rate for the new date?*

Yes, but honor the original rateYes, charge the new rateNo change