Places on our first response courses are in very high demand and disappointingly, we constantly have people that book onto our learning and cancel their place or do not turn-up and this means that someone who is waiting to complete the training could have taken part.
To help manage the demand for places on our first response courses and in the hope of running full sessions we have, hesitantly, introduced a £12.00 per person booking fee to attend this training course. This fee is non-refundable and cannot be transferred to another course, as stated in the terms of booking.
Should you need to cancel and book onto another course you will need to rebook and pay the booking fee again.
As you will understand, everyone has their reason should they need to cancel, so for this reason, we can not and do not make any exceptions.