Customer Satisfaction Survey
Thank you for taking the time to answer our brief survey questions. This will help Sagis continue to provide quality care and identify areas for improvement. You have the ability to remain anonymous in this survey. We appreciate your feedback!
What is the name of your practice/facility? (Optional)
In what state is your practice located?
*
Please Select
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
In what city is your practice located?
*
What service do we provide for your practice/facility?
*
Please Select
General Pathology
Other
Other (please specify)
What is your role within the practice?
Physician
Nurse
Practice Manager / Office Manager
Administrative
Medical Assistant
Other
Quality of Testing
Very Poor
Poor
Good
Very Good
Excellent
N/A
Quality of Results
Turnaround time (TAT) of results
TAT of technical services
TAT of STAT results
Ability of clinical/technical staff to resolve testing issues in a timely manner
Overall satisfaction with testing services
Additional comments regarding clinical testing:
EMR Ordering and Results Retrieval
Very Poor
Poor
Good
Very Good
Excellent
N/A
Usability of electronic ordering system (ease of use)
Ease of retrieval of electronic results and/or remote report printing
Interface/system issues resolved in a timely manner
Overall satisfaction with electronic ordering and/or result retrieval
Additional comments regarding EMR ordering and results retrieval here:
Courier Services
Very Poor
Poor
Good
Very Good
Excellent
N/A
Punctuality of courier specimen pickup
Courier knowledge and helpfulness
Ability to resolve courier issues in a timely manner
Overall satisfaction with courier services offered
Additional comments regarding courier services:
Supplies
Very Poor
Poor
Good
Very Good
Excellent
N/A
Ease of ability to order supplies
Delivery of supplies in a timely manner
Ability to resolve supplies issues in a timely manner
Overall satisfaction with supply management
Additional comments/suggestions regarding supplies:
Customer Service
Very Poor
Poor
Good
Very Good
Excellent
N/A
Ability to reach a customer service representative via phone
Knowledge and helpfulness of customer service personnel
Ability to resolve customer service issues in a timely manner (e.g. faxing reports, report corrections, test add-ons, etc.)
Overall satisfaction of customer service
Additional comments/suggestions regarding customer service:
Sales
Very Poor
Poor
Good
Very Good
Excellent
N/A
Availability of Sales Representative (e.g. ability to contact, frequency of visits)
Knowledge and helpfulness of S
ales Representative
Ability of Sales Representative to resolve issues in a timely manner
Sales Representative's appearance and approachability
Overall satisfaction with Sales Representatives
Additional comments/suggestions regarding marketing/sales:
Billing/Claims Processing
Very Poor
Poor
Good
Very Good
Excellent
N/A
Accuracy of billing statements
Knowledge and helpfulness of billing personnel
Ability to resolve issues in a timely manner
Sales Representative's appearance and approachability
Overall satisfaction of billing services
Additional comments/suggestions regarding billing/claims services:
Do you have any comments you would like to share with us?
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