End of Season Report

Submitted By*

Submitted By - Other*

Destination*

Villa Name - Algarve*

Villa Name - Amalfi Coast*

Villa Name - Andalucia*

Villa Name - Bodrum*

Villa Name - Carribean*

Villa Name - Corfu*

Villa Name - Corsica*

Villa Name - Costa Blanca*

Villa Name - Costa Brava*

Villa Name - Costa Calida*

Villa Name - Costa Del Sol*

Villa Name - Costa Dorada*

Villa Name - Costa Verde*

Villa Name - Crete*

Villa Name - Dalaman*

Villa Name - Dubrovnik*

Villa Name - Florida - Gulf Coast*

Villa Name - Florida - Orlando*

Villa Name - French Riviera*

Villa Name - Fuerteventura*

Villa Name - Gozo*

Villa Name - Gran Canaria*

Villa Name - Halkidiki*

Villa Name - Ibiza*

Villa Name - Ionian Coast*

Villa Name - Istria*

Villa Name - Kefalonia*

Villa Name - Kos*

Villa Name - Lanzarote*

Villa Name - Larnaca Region*

Villa Name - Lefkas*

Villa Name - Madeira*

Villa Name - Mallorca*

Villa Name - Malta*

Villa Name - Menorca*

Villa Name - Montenegro*

Villa Name - Olympic Region*

Villa Name - Paphos Region*

Villa Name - Paxos*

Villa Name - Peloponnese*

Villa Name - Provence*

Villa Name - Puglia*

Villa Name - Rhodes*

Villa Name - Sardinia*

Villa Name - Sicily*

Villa Name - Skiathos*

Villa Name - Skopelos*

Villa Name - Split Region*

Villa Name - Tenerife*

Villa Name - Tuscany*

Villa Name - Zakynthos*

Villa Name - Other*

Can you confirm that the name you have entered is an exact match to the villa name in Salesforce?*

(System) Villa Name Mapped*

Is there a maintenance week planned?*

YesNo

Please state dates*

Exterior / First Impressions*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

Check for:
Gardens – tidy, grass cut, hedges trimmed, weeds removed
Condition of gates, fences, steps, driveways, walls, paths
Key box – accessible and working
Building – paintwork, roof, shutters, doors, windows in good repair

Are there any issues to highlight?*

Yes, Future Investment TicketYes, Winter work to maintain villa standardsYes, Immediate action requiredNo, All good

Issue Type*

Issue Details*

Add another ticket?*

YesNo

Issue Type*

Issue Details*

Lounge / Living Areas*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

Check for:
General cleanliness – dust, floors, soft furnishings
Odours – damp/fresh
Comfort – furnishings, sofas, tables, chairs in good condition
Décor – artwork, cushions, homely touches
Natural light – bright / airy / dull

Are there any issues to highlight?*

Yes, Future Investment TicketYes, Winter work to maintain villa standardsYes, Immediate action requiredNo, All good

Issue Type*

Issue Details*

Add another ticket?*

YesNo

Issue Type*

Issue Details*

Kitchen/ Dining Areas*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

Check for:
General cleanliness – dust, floors, cupboard interiors, fridge/ freezers/ bins/ seating and table condition
Odours – damp/fresh
Utensils and inventory - Sufficient qty, Undamaged & organised matching sets of plates/ glasses etc. Plastic plates/ glasses
General Feel - Clean and Hygienic, welcoming, organised, homely touches
Natural light – bright / airy / dull
Fixtures and Fittings - Cupboards and worktops in good condition, no chips, peeling doors, broken or doors needing rehanging or adjusting
Large and small Appliances - Clean and free from dents, rust, worn dials, limescale, scratches.
Basic start up items supplied - Binbags, oil, salt & pepper, washing up liquid, dishwasher tablets, washing powder etc.

Are there any issues to highlight?*

Yes, Future Investment TicketYes, Winter work to maintain villa standardsYes, Immediate action requiredNo, All good

Issue Type*

Issue Details*

Add another ticket?*

YesNo

Issue Type*

Issue Details*

Bedrooms*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

Check for:
Cleanliness – floors, walls, wardrobes, under beds, skirting boards
Smell – fresh / damp / musty
Bedding – clean, fresh, no stains, good condition
Mattress & pillows – supportive, no sagging, no odours, good condition
Furniture – wardrobes, drawers, bedside tables clean and functional
Lighting – all bulbs working, adequate bedside lamps
Décor – homely, bright, inviting (not sparse or dull)
Comfort – curtains/blinds working and blocking light where required

Are there any issues to highlight?*

Yes, Future Investment TicketYes, Winter work to maintain villa standardsYes, Immediate action requiredNo, All good

Issue Type*

Issue Details*

Add another ticket?*

YesNo

Issue Type*

Issue Details*

Bathrooms*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

Check for:
Cleanliness – tiles, grout, mirrors, fixtures
Signs of mould / damp / limescale
Fixtures & fittings – taps, shower, WC, flush working correctly
General feel – hygienic / welcoming
Supplies – toilet roll, bin, soap where required

Are there any issues to highlight?*

Yes, Future Investment TicketYes, Winter work to maintain villa standardsYes, Immediate action requiredNo, All good

Issue Type*

Issue Details*

Add another ticket?*

YesNo

Issue Type*

Issue Details*

Outside Spaces (Garden, Pool, Terraces)*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

Check for:
Garden maintenance – grass, plants, hedges
Structural maintenance – decking, tiles, pathways, walls
Pool – clean, tiles intact, pool shower working
Furniture – clean, not broken, cushions available
General feel – inviting, private, well-kept

Are there any issues to highlight?*

Yes, Future Investment TicketYes, Winter work to maintain villa standardsYes, Immediate action requiredNo, All good

Issue Type*

Issue Details*

Add another ticket?*

YesNo

Issue Type*

Issue Details*

Are there any outstanding contract conditions*

YesNo

If Yes - Do they need carrying over or can be closed down?*

Are there any Solmar property/Inventory in this villa – e.g.Mattress toppers, highchair?*

YesNo

Please list items*

Where will items be stored over winter?*

Stored elsewhere - Details*

Does the Villa have CCTV?*

YesNo

Is this armed or disarmed?*

Where are they located?*

Any other CCTV comments?*

e.g. does the CCTV overlook any areas which may be seen as an invasion of privacy (pool, bedrooms)

What type of TV is available?*

Type of Tv available - Other*

Does the TV have English speaking channels?*

YesNo

If Yes, what or how many? *

Are instructions for the TV provided?*

YesNo

If No, Please update VI Book

Is this an Exclusive (Guarantee) Villa?*

YesNo

Does the villa have?*

Does your villa have directional signage?*

YesNo

If No, please write the direction (if required)*

Does your villa have a Solmar Villas branded villa sign?*

YesNo

Is this a 2024 or 2025 sign?*

Is the sign in good condition?*

YesNo

Does the Villa have a pond?*

YesNo

Does the villa have a fireplace?*

YesNo

What challenges have you faced this season?*

Examples: Supplier delays or issues, staffing shortages, language barriers, slow maintenance response

How would you rate the speed of issue resolution from the supplier/owner?*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

How would you rate the OVERALL service from the supplier/owner?*

Rating (1–5): 1 Requires Improvement - 5 Good, No action required

Any other additional comments to let us know about? *

End of Season Report

General

Branded Marketing Material

And Finally...