1. Subscription Overview
Penelope’s offers a subscription-based member-only service ("Subscription Service") that primarily provides regular automotive maintenance and preventative services. By subscribing, you are considered a member, and will receive access to a variety of services, which may include:

Routine maintenance (oil changes, fluid checks, etc.)
Preventative services (tire rotations, brake inspections, etc.)
Limited detailing services (as specified per plan)
Loaner Vehicle during your service appointments (separate agreement to be filled out per use)

Subscription details, including the specific services covered and pricing, are outlined on the “Subscription Agreement”. 

2. Subscription Agreement
Subscription Services are offered for an initial term of 3 months, beginning on the date you subscribe. The first payment will be processed on the day the subscription is activated, and subsequent payments will be due on the same day of each month.  Please refer to the “Subscription Agreement” further details and guidelines.

3. Customer Responsibilities
By subscribing to our service, you agree to:

Provide Accurate Vehicle Information: Ensure that your vehicle's details (make, model, year, etc.) are accurate and up-to-date.

Schedule Appointments: You agree to follow all manufacturer recommendations for vehicle maintenance and to attend scheduled maintenance appointments as required under your selected subscription plan.

It is your responsibility to schedule and keep maintenance appointments. Failure to do so may result in a cancellation of your subscription service.

Prompt Payment: Ensure your payment information is up-to-date and payments are made on time to avoid any late fees, service interruptions or cancellation.

Cooperation During Services: Follow any instructions provided by Penelope’s regarding vehicle preparation for service (e.g., bringing the vehicle in at the appropriate time, ensuring it is safe to work on, etc.).

4. Limitation of Liability
Penelope’s is responsible for performing services in a professional and timely manner according to industry standards. However, Penelope’s is not responsible for:
Pre-existing damage or conditions of your vehicle.

Any issues caused by accidents, misuse, or improper vehicle handling after servicing.
Damages caused by the Subscribers failure to follow manufacturer recommended maintenance.

Any issues that arise unrelated to the services conducted.

Damage to personal items left in your vehicle during the service.

Delays in service due to factors outside our control, such as availability of parts or weather conditions.

Issues arising from third-party products or services not provided directly by Penelope’s.
Penelope’s liability is limited to the cost of the subscription or service provided, and we are not liable for any consequential or indirect damages.

You are responsible for the condition of your vehicle and agrees to indemnify and hold harmless Penelope’s for any damages or issues arising from improper vehicle use, failure to maintain the vehicle as advised, or failure to follow safety instructions provided by Penelope’s.

Failure to notify Penelope’s within 24 hours of service for immediate concerns may limit our ability to diagnose or address certain issues; however, applicable parts and labor warranties will remain subject to the terms and limitations outlined in Section 5.

5. Warranties and Guarantees

5.1 Limited Parts and Labor Warranty
Penelope’s Garage warrants that any parts supplied and installed by Penelope’s will be free from defects in materials and workmanship for a limited period, subject to the terms outlined below. If a part installed by Penelope’s fails due to a manufacturing defect or improper installation during the applicable warranty period, Penelope’s will repair or replace the part at no additional cost to the Subscriber.

5.2 Warranty Timeframes
Unless otherwise stated in writing at the time of service, warranty coverage is as follows:

Labor Warranty:
Labor performed by Penelope’s Garage is warranted for 60 days or 2,000 miles, whichever occurs first.

Parts Warranty:
Parts supplied and installed by Penelope’s Garage are warranted for 90 days or 5,000 miles, whichever occurs first, unless the manufacturer provides a longer warranty.
Some parts may carry manufacturer-specific warranties that differ in duration or coverage. In such cases, Penelope’s will pass through the applicable manufacturer warranty to the Subscriber when available.

5.3 Warranty Exclusions
This warranty does not cover failures or damage resulting from:
Normal wear and tear
Accidents, collisions, or external damage
Abuse, misuse, neglect, or improper operation
Failure to follow manufacturer-recommended maintenance
Modifications or repairs performed by third parties after service
Pre-existing conditions unrelated to the service performed
Environmental factors (road hazards, corrosion, flooding, extreme conditions)
Warranty coverage applies only to the specific part(s) replaced and does not extend to unrelated components or systems.

5.4 Reporting Warranty Concerns
Subscribers must notify Penelope’s Garage of any suspected warranty-related issue as soon as reasonably possible after discovery. For concerns immediately following service, Subscribers are encouraged to contact Penelope’s within 24 hours to allow prompt inspection and resolution.

Failure to notify Penelope’s Garage within a reasonable timeframe, or continued operation of the vehicle after a suspected issue arises, may void warranty coverage.

5.5 No Open-Ended Warranty
Warranty coverage does not extend indefinitely. Parts or labor failures occurring months or years after installation, outside the applicable warranty period, are not covered. Penelope’s Garage makes no guarantees regarding the future performance or lifespan of any part beyond the stated warranty terms.

5.6 Sole Remedy
Repair or replacement of the defective part or labor, at Penelope’s Garage’s discretion, shall be the Subscriber’s sole and exclusive remedy under this warranty. No cash refunds or credits will be issued for warranty claims.

6. Modifications to the Terms of Service
Penelope’s reserves the right to modify these Terms of Service at any time. We will notify you of any material changes, and your continued use of the Subscription Service after changes have been made constitutes your acceptance of the new terms. If you do not agree to the modified terms, you may cancel your subscription.

7. Privacy and Data Protection
Penelope’s takes your privacy seriously. All personal information you provide to Penelope’s, including billing details and vehicle data, will be handled in accordance with our Privacy Policy. By subscribing to our service, you consent to the collection and use of your data as described in the Privacy Policy.

8. Termination and Suspension
Your subscription service with Penelope’s will begin on the date the subscription is activated, for an initial term of 3 months. Your subscription will automatically renew on a month-to-month basis unless terminated by either party in accordance with the terms indicated below:

Cancellation by Subscriber: You may cancel your subscription after your initial term of 3 months by providing a written notice to Penelope’s within 30 days of your next billing cycle. Should you need to cancel your subscription during the initial term, you will be responsible for the remaining billing cycles of the initial term. Should you provide less than a 30 days’ notice you will be responsible for paying the next billing cycle.

Cancellation by Provider: Penelope’s reserves the right to cancel your subscription at any time, with or without cause, by providing you with written notice. You will receive a pro-rated refund of your monthly subscription payment for the remaining days of the current billing cycle within 30 days of cancellation. You will not receive any refunds for services already provided.

Failure to Maintain Payment: If you fail to maintain timely payment for three subsequent billing periods, Penelope’s reserves the right to suspend or cancel services.

Misuse of Services: Engaging in illegal activities or misuse of our services may result in termination.

Non-Utilization of Services: We reserve the right to cancel your subscription if you fail to adhere to recommended service appointments for standard maintenance on your vehicle, as outlined by the manufacturer. Failure to conduct regular maintenance may lead to the development of additional issues with your vehicle, which we may not be equipped to address or that could result in significant additional costs to you. It is your responsibility to ensure that your vehicle receives the necessary maintenance to avoid such complications.

Violation of Terms: If you violate any of the terms outlined in this agreement or subsequent agreements, your subscription may be suspended or terminated.

9. Governing Law and Dispute Resolution
This Terms of Service and all relevant Agreements will be governed by and construed in accordance with the laws of the state of Ohio, without regard to its conflicts of law principles. Any disputes arising from or related to these terms shall be resolved through mediation or in the courts of Columbus, Ohio (Franklin County).

At Penelope's Garage, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, services, and products.

1. Information We Collect
We collect personal information that you provide to us when you use our services or interact with us, including:

Personal Identification Information: Name, email address, phone number, billing address, and other contact details.

Payment Information: Credit or debit card details and billing information for payment processing purposes.

Vehicle Information: Vehicle make, model, year, and service history for the purpose of providing maintenance and service recommendations.

2. How We Use Your Information
The information we collect is used to:

Provide and maintain our services to you.

Process your subscription payments and any transactions.

Communicate with you via SMS and email about your subscription, including billing, account updates, and service-related matters.

Improve our services and customer experience by analyzing usage patterns and feedback.

Comply with legal and regulatory requirements.

3. How We Protect Your Information
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. Payment information is processed securely using industry-standard encryption.

4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with third-party service providers to process payments, communnicate, provide necessary services, or as required by law. These third parties are obligated to protect your information and use it solely for the purposes for which we engage them.

5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your user experience, track website usage, and personalize content. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights and Choices
You have the right to access, correct, or delete your personal information. If you would like to update your information or have any concerns regarding your privacy, please contact Penelope’s.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy
Penelope's Garage reserves the right to update or modify this Privacy Policy at any time. You will be notified of any changes with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

For any questions regarding the Terms of Service and the Privacy Policy, the Subscriber may contact Penelope’s at:

Provider Name: Penelope’s Garage
Office Address: 35 E Gay St., Suite 509, Columbus, OH 43215
Shop Address: 600 W Town St., Columbus OH 43215
Phone Number: 614-557-8795
Email Address: alissa@penelopesgarage.com

This SMS Privacy Policy (this “Privacy Policy”) describes how we at Penelope's Garage (“Penelope's Garage”, “we”, or “us”) collect, use and disclose your personal information in connection with your use of the services to receive short message services and/or multi-media services for marketing and non-marketing purposes from us through the Constant Contact, Inc. platform (“SMS Services”).  This Privacy Policy is strictly limited to the SMS Services described herein and does not relate to the collection or use of personal information through any of our other services. In addition, it has no effect on and is unrelated to any other privacy policy, if any, that may govern the relationship between you and us in other contexts.  Please read this Privacy Policy carefully. By enrolling in, using, or accessing any of the SMS Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the SMS Services. This Privacy Policy is incorporated into our Terms of Service covering SMS Services.
 
INFORMATION COLLECTED ABOUT YOU
 
Personal information we collect about you through your use of the SMS Services may include first name, last name, mobile number, address, email address, job title, and birthday.
 
We may use cookies or similar technologies on our website or websites associated with the SMS Services to automatically collect your interactions with any URL links included in the Messages.
 
USE OF PERSONAL INFORMATION FOR SMS SERVICES
 
We use your personal information to provide you with our products and services and other relevant information.  We may also use this information to market our products and services to you, including by the SMS Services subject to your consent.
 
We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete check out.
 
DISCLOSURE OF PERSONAL INFORMATION
 
We may use third-party service providers to assist us with providing and marketing our products and services to you, and we may disclose your information with such third parties for these purposes.
 
*  Notwithstanding anything set forth in this Privacy Policy, we do not share text message opt-in consents or related mobile telephone numbers with third parties, except with our service providers and vendors to provide the SMS Services.
 
*  Please review Constant Contact’s Customer Data Notice for information about how they use your information.
 
We may also share your personal information if necessary to comply with any applicable law or regulation, to respond to a subpoena, search warrant or other lawful request for information we receive, in the event of a merger or sale of our company, or to otherwise protect our rights or property.
 
OPTING OUT
 
If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.
 
ELIGIBILITY
 
To receive SMS Services, you must be a resident of the United States and 18 years of age or older.
 
CHANGES TO THIS PRIVACY POLICY
 
We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.  Please review it frequently. By continuing to use the SMS Services after any such changes have been made, you accept and agree to the  updates to the Privacy Policy.

CONTACT INFORMATION
 
If you have any questions about this Privacy Policy or our privacy practices, please contact us at alissa@penelopesgarage.com.

1. Services Provided
Penelope’s agrees to offer the Subscriber a subscription to automotive maintenance and preventative services. The Subscriber’s monthly cost, exact services, and scope of the subscription will depend on the plan selected by the Subscriber, as outlined, and selected in this agreement.

An estimate will be provided to the Subscriber, by Penelope’s, for any necessary vehicle service not priced out or specifically mentioned in the selected subscription plan. The final pricing and scope of all additional services will be approved by the Subscriber before any work is performed. Prices are non-negotiable.

3. Term and Termination
This Agreement will begin on the date the subscription is activated, for an initial term of 3 months, and will automatically renew on a month-to-month basis unless terminated by either party in accordance with the “Termination and Suspension” terms indicated in the Terms of Service.

5. Subscription Plan Changes
Penelope’s may update, modify, or discontinue any subscription plans at its sole discretion. Any changes to the subscription plan will be communicated to the Subscriber in advance. If the Subscriber does not agree with the changes, they may cancel their subscription as outlined in “Termination and Suspension” terms indicated in the Terms of Service.

The Subscriber may update their subscription plan after the initial term by contacting Penelope’s.

6. Payments and Billing Cycles

Billing Cycle: The Subscriber’s first full payment is due on the day your subscription services are activated. Subsequent payments will be automatically charged on the same day of each following month that your services were activated. For example, if your subscription is activated on the 15th of February, your next payment will be charged on the 15th of March, and each subsequent payment will occur on the 15th of each following month. If the same day does not exist in a given month, your payment will be charged on the last day of that month.

Please review the membership break down and multi-vehicle discount pricing (if applicable).

Payment Methods: Penelope’s accepts payments via ACH, credit or debit card. Penelope’s, under specific circumstances, can accept payments via Venmo. We do not accept payments via Paypal, Zelle, or Cash App. You authorize Penelope’sto charge the primary card on file for any outstanding balances and subscription fees.
Information on File: The Subscriber agrees to provide two valid credit or debit cards to be kept on file by Penelope's for payment purposes. In the event that the first card is declined, Penelope’s will charge the second card on file. If both payments fail, Penelope’s will contact you for valid/updated payment information. This payment information will be kept confidential and will not be shared with any third parties, except as necessary for processing payments or as required by law.

Late Payments: If the Subscriber’s payment is not received within 7 days of the billing date, a late fee of $15 will be applied. Penelope’s reserves the right to waive the late fee due to death, illness, natural disasters, or other exceptional circumstances beyond the customer's control, at Penelope’s sole discretion, upon request and with appropriate documentation. Failure to make timely payments may result in suspension or termination of the Subscriber’s subscription.

Outstanding Balances: Penelope’s reserves the right to refer any outstanding debt to a collection agency of its choosing if payment is not received within 90 days after the due date. You acknowledge that, in such event, additional fees may be incurred, and Penelope’s will not be liable for any actions taken by the collection agency.

Contact Information

For any questions regarding this Agreement, the Subscriber may contact Penelope’s at:

Provider Name: Penelope’s Garage
Office Address: 35 E Gay St., Suite 509, Columbus, OH 43215
Shop Address: 600 W Town St., Columbus OH 43215
Phone Number: 614-557-8795
Email Address: alissa@penelopesgarage.com

You’ve completed the Penelope’s Garage membership agreement.

Next, you’ll be redirected to Square to securely complete your subscription setup and enter your payment information.

Your membership is not active until checkout is completed.

By continuing, you authorize Penelope’s Garage to securely store your payment method and charge your account for:

Your selected membership plan (recurring monthly), and any additional services you approve.

Once payment is complete, we’ll receive your onboarding information and follow up with next steps.

A valid payment method must be kept on file to maintain an active membership.