Your pet's wellness plan includes the vaccines that are recommended for most dogs and the boosters that are recommended based on the most current research and studies outlined by the AVMA and AAHA. If your pet requires vaccines that are not listed in this plan (such as Lyme), or if you miss boosters and need to re-start the vaccine series, there will be a cost outside of the wellness plan.
Wellness Visits
An appointment must be scheduled for services to be used. Walk-in or unscheduled appointments will be charged our standard urgent care exam fee.
The youth plan includes as many wellness visits as are needed to complete all wellness care as recommended by your veterinarian
Only wellness exams are included in the wellness plans. Sick, injury, or emergency/urgent care appointments will be charged outside of the plan.
The adult plan includes 2 well visits per year, generally scheduled every 6 months.
Only wellness exams are included in the wellness plans. Sick, injury, or emergency/urgent care appointments will be charged outside of the plan.
Laboratory Tests
Baseline laboratory tests and diagnostics are included with your pet's wellness plan as recommended by the AVMA and AAHA. If your pet requires additional diagnostics that are not outlined in the wellness plan items, the cost will be outside of the wellness plan.
Diagnostic tests that are typically recommended when a pet is ill or needs diagnostic evaluation are not included in your wellness plan. Some additional diagnostics or procedures can be added on for an additional monthly cost, but this must be done during the enrollment period or renewal period (plans cannot be edited between enrollment and renewal). Not all diagnostics and/or procedures that are offered at this hospital are available for add-on.
Care Club and Additional Discounts
No additional discounts on products or services not listed in this contract.
Wellness plan items are not eligible to accrue Care Club rewards points. In addition, Care Club rewards points cannot be used towards wellness plan costs/items. They can, however, be earned and applied to services/products purchased outside of the wellness plan.
Renewal
All wellness plans are automatically set to renew yearly. Changes in the cost of theplan may occur from year to year, and it will be at the option of the client to continue the wellness plan with the changes to to cancel the wellness plan.
Youth plans will automatically renew into adult plans, and adult plans will automatically renew into senior plans which have a different cost associated with them.
Add-on items to plans will automatically renew along with the plan unless changed prior to renewal.
Payments
Payments will be automatically deducted from the banking account/credit card that you provided to us during enrollment on the 20th of every month. If the account defaults/bounces we will automatically charge your account every 24 hours for the next 3 days. There will be a $5.00 charge each time the account defaults/bounces.
If your account defaults 3 different months, your plan will be cancelled and your balance settled.
If your account defaults for 2 months in a row, your account will be cancelled and payment for the balance of your account as defined in the "cancellation" section of this agreement will be expected.
Cancellation
The wellness plans can be cancelled at any time, however the balance of your plan would need to be paid off at that time. The balance of the wellness plan is the difference between what was paid into the plan via monthly fees and the value of services used. For example, if you have had your plan for 3 months and paid $192 total for 3 months, and used $300 worth of services as they would have been charged outside of a plan, you would owe $108 at the time of cancellation.
ADDITIONAL TERMS AND CONDITIONS:
1. General. This Agreement is not transferable or assignable and applies only to the Pet identified above while owned by the Subscriber. Multiple pet families may be required to have
similar pets identified by microchip and to have all participating pets identified by microchip to be covered under this plan.
2. Payments. The installments must be paid monthly, unless other arrangements are made with Hospital in writing and signed by both Hospital and Subscriber.
3. Cancellation. Either Hospital or Subscriber may cancel this agreement at any time. If Subscriber performs all of his or her obligations and Hospital cancels this agreement, all the fees
Subscriber has paid for the current term year will be refunded in full, less Hospital's undiscounted standard charges for any services rendered prior to cancellation. If the Subscriber
cancels at any time before services are rendered, this Agreement will be cancelled. If Subscriber cancels for any reason (including Pet loss, death, or transfer of ownership) after any
services have been rendered, Hospital shall be entitled to retain or recover from Subscriber all monthly payments paid or due, including the month of cancellation. If cancellation
occurs after services are rendered and the undiscounted value of services provided exceeds the installments paid to Hospital, then Subscriber shall either: (i) immediately pay for fees
exceeding installments paid, or (ii) pay the total remaining Plan Period monthly installments. Said remaining monthly installments can be paid monthly as they are due or they can be
paid immediately. Notice of cancellation by Subscriber must be provided to Hospital in writing no less than thirty (30) days prior to the desired cancellation date. During
the first 72 hours of the initial Plan Period, either party may cancel the plan for any reason without penalty.
4. Renewal. This Agreement will be effective for the Plan Period stated above and will be automatically renewed for subsequent periods of one (1) year each unless and until Subscriber
or Hospital terminates this Agreement. The Renewal Date is one (1) year from the Start Date or one (1) year from any previous Renewal Date. Upon renewal, no membership fee will
be charged. Termination under this section requires the terminating party to provide the other party with a written notice of termination more than thirty (30) days before the automatic
Renewal Date. Any renewal of an existing plan will not require new plan documents to be effective. Payments under the renewed Plan shall be automatic and in the same manner and
on the same date as the original plan. If the payment method is changed by the subscriber after the agreement has been signed, it is understood the signature on the original agreement
will cover the new payment method.
5. Initial Membership Fee Exceptions. Initial Membership Fee Exceptions. If the Plan has been Terminated or Cancelled as provided for in Sections 3, 4, or 11 and the Subscriber,
within thirty (30) days of Cancellation or Termination, desires to create a new Plan, then the Hospital, in its sole and absolute discretion, may waive the Initial Membership Fee.
6. Changes to Plan. The Hospital reserves the right to adjust the monthly fees, services, and terms and conditions of this Agreement at any Renewal Date. If any changes are to be
made to this Agreement, then Hospital shall give Subscriber notice, such as a posting within the hospital, thirty (30) or more days prior to the effective date of such changes.
Subscriber may upgrade the Plan at any time without incurring any Membership Fee. An upgraded Plan is considered a new Plan for the purposes of the included services. If the
Subscriber elects to upgrade the Plan and services have been used under the current Plan, the Hospital reserves the right to have the Subscriber pay the difference between the two
Plans in full prior to the upgrade . The Plan Period will remain the same as the original Plan Period.
7. Early Services. At the sole discretion of the provider, if the Subscriber desires to have Pet Health Services provided at any time prior to renewal for a subsequent Plan Period, then
the Subscriber shall renew for the following year and the new Plan Period will reflect the original start month and day. The subscriber remains responsible for all payments remaining
on the previous plan and all payments for the new plan. If there is a payment balance due on the previous plan, the payment(s) will remain due on the original payment schedule and
the new plan's payments will begin the month following the previous plan end date.
8. Limitations and Exclusions. Unless specifically included as part of your Plan, the following items or services are NOT covered by this Agreement:
a. Services and/or products provided by Hospital not listed in this agreement; for example in some cases, grooming, boarding and food.
b. Services rendered by a specialist to whom Pet is referred to by Hospital.
c. Services at any other institution, facility, or clinic, other than Hospital, or services by other veterinarians not employed by Hospital.
9. Discounts. The discount listed above applies to eligible Non-Wellness Plan items purchased from the Hospital for the Pet identified in this Agreement. The discount does not apply to
any other Pet. The discount does not apply to any products and services described on a list maintained by the Hospital (“Excluded Products & Services”), and this list may be made
available to the Subscriber upon its request.
10. Plan Usage. Subscriber understands that, at the sole and absolute discretion of the Hospital, Plan Pet Health Services may be provided during a scheduled “drop off “ period
whereby, at no additional cost to the subscriber, the Pet may be left at the Hospital for an agreed upon period of time to have services performed. The Hospital retains the right to
not provide certain routine Plan Pet Health Services on holidays and weekends.
11. Method of Payment. Monthly plan payments will be deducted from the Subscriber account listed on this Agreement. The Hospital reserves the right to require two forms of
payment, and to stipulate the types of payment method required. If full payment is not collected, Hospital may attempt to reprocess the payment using the primary or alternate
payment method if necessary. A $25.00 overdraft and processing fee may be charged for delinquent payments, along with the monthly payment, and is due to Hospital within ten (10)
days from the original draft date. Subscriber must pay the overdue payment and fees to Hospital in the form of certified funds, cash or credit card within the ten (10) day period. In
the event Subscriber fails to pay any installment and/or any corresponding overdraft fee within ten (10) days of its due date, Hospital may immediately cancel this agreement and
declare all fees and remaining monthly installments for the then current term year to be immediately due and payable. If Subscriber's payment information changes, then Subscriber
shall provide Hospital written updated billing information reflecting said change not less than fifteen (15) days prior to the next draft date. If Hospital permits Subscriber to restart the
program after cancellation under this section, a new application and Membership Fee will be required unless waived pursuant to Section 5. If you have provided a MasterCard or Visa
credit card as a form of payment for your plan, and the credit card number or expiration date changes, it may be automatically updated by your credit card company. This updated
credit card information will be used by Hospital for monthly plan payments.
12. Collection Costs. In the event that cancellation or termination of this agreement for any reason results in monies owed to either Subscriber or Hospital, such monies shall be paid in
full within thirty (30) days of cancellation. If either party fails to make any payment when due under this Agreement, then that party shall pay the other party's collection costs, whether
or not litigation is filed. In the event it becomes necessary for either party herein to seek legal means to interpret, enforce or make demand upon the terms of this Agreement, the
breaching party shall be liable to the non-breaching party for all expenses incurred by the provider hospital such as labor costs and processing fees and all reasonable attorney fees
(including hourly charges for paralegals and other staff members operating under the supervision of an attorney, whether at trial or appeal), incurred in furtherance of resolution of
such breach, whether or not litigation is filed, as well as attorney fees on appeal, travel expenses, deposition costs, expert witness expenses and fees, and any other costs of whatever
nature and reason necessarily incurred by the prevailing party incident to the prosecution or defense of any action arising from or related to the subject matter of this Agreement, plus
costs in all proceedings, trials and appeals.
13. Co-Subscriber. If Subscriber’s name does not appear on the bank account information provided to Hospital, then the party whose name does appear shall sign this Agreement as a
Co-Subscriber. Co-Subscriber shall be jointly and serverally liable for the monthly installments. Co-Subscriber agrees to all terms, obligations, and conditions of this Agreement and in
exchange Hospital shall owe Co-Subscriber the same duties as owed to Subscriber under this Agreement.